User manual

Introduction

What's this all about, anyway?

Welcome to the Speakeasy User Manual! Throughout our eight-year history as an ISP

Speakeasy has prided itself on two points that make us markedly different from any

other ISP out there:

1. We are fortunate to have the most intelligent, savvy customer base in the Internet

industry.

2. We have the single most talented population of technical support and customer

service employees in the industry, and we want to make sure you never have to

talk to a single one.

What this means is that, barring flawless, always-on

service, we want to make sure we

give you the tools you need to feel comfortable resolving any problem yourself. This

manual contains: technical support, assistance with your billing questions, basic

Speakeasy information; but more over the purpose of this manual is to make this whole

Internet

thing feel as comfortable as flipping on your television or realizing that "click

click"; when you are driving just means you forgot to turn your turn signal off.

Using the Manual