User manual

Common Dialup Problems

Problem:

My dialup speeds are slow!

Solution:

Unfortunately Speakeasy can offer very little resolution to this problem. Keep

these factors in mind:

 Dialup speed is incredibly dependent on the quality of your phone lines.

 Many phone lines are unable to support the fastest dialup connect due to phone

company electronics on the line, static, or ambient noise. If you are receiving less

than 28.8k in download, you can contact your phone company to have them

improve your line quality.

 Due to FCC regulations, you will only ever be able to achieve a maximum of 53k

download. While your modem and our modems will run 56k, the phone lines

simply will not.

Problem:

I am getting a No Dial tone error when I try to dialup!

Solution:

A loose phone cable most often causes this problem, a cable not plugged in, a

cable plugged into the incorrect port on your computer, or (if you have voicemail on this

line) you have not deleted, saved, or listened to your new messages. Check all these

failure points and try again.

Problem:

I am getting a Login Incorrect error when I try to dialup!

Solution:

This could be one of two things:

1. Your username is incorrect. Make sure you are properly spelling your username,

in all lowercase letters, and formatting as such: username@speakeasy.net.

2. Your password is incorrect. Make sure you are properly spelling your password

in the same case that you set it up as. This means putting all lowercase and

uppercase letters and numbers in as the password was set up with.

Problem:

I got logged off my Speakeasy dialup connection!

Solution:

There are four reasons this might be occurring:

1. Speakeasy dialup connections are limited to one connection per unique login

(username/password). In other words, no sharing usename/passwords for