User manual

Yes: This problem is more than likely caused by something on that person’s

end. This means you should have them double check that they are correctly

typing your email address, or have them check with their ISP as to why their

mail is failing to hit our email servers. If the problem persists, see the below

steps for resolution.

No: This eliminates the email sender as the cause of the mail failure. Read on

for further suggestions.

2.) Do you have filters, spam

or otherwise, in place to organize your mail into your

folders?

Yes: It's possible that you have a filter or mail rule that particular messages

match, therefore filtering the messages into folders. Please check your folders to

check for unread messages. Additionally, remove all filters temporarily to see if

that step results in you receiving mail properly.

No: This eliminates any customer initiated mail rules as the cause of the mail

failure. Read on for further suggestions.

3.) Are you receiving new messages through Speakeasy Webmail or shell- based email

like Pine that you do not through your mail client?

Yes: There is quite possibly a configuration error that is preventing you from

receiving your messages. Please check out our Helpful Tools section in the

Appendix for common email walkthroughs. Additionally, the company that you

purchased/downloaded said mail program from will be able to resolve any mail

client configuration problems that you are unable to resolve through their help

files.

No: This eliminates possible email client misconfiguration or software problems.

Read on for further suggestions.

4.) Do you have your incoming mail server set to mail.speakeasy.net, your password

correctly spelled, and your username correctly spelled?

Yes: If you have checked the preceding three failure points, please contact

Speakeasy support. We will be able to rebuild your email account or determine

any errors that are causing the mail receipt error.

No: Please reset all this information. It is important that you correctly type your

password (which is case

sensitive) and your username for mail to be received