User manual

correctly.

Problem:

I can't send email!

Solution:

Below are some basic things to check when you encounter this issue:

1.) Are you able to successfully send email through Speakeasy Webmail?

Yes: There is more than likely an error with how your email client is configured.

Check #3 below, and if the problem persists, contact the manufacturer of your

email client for further assistance.

No: This eliminates your mail client configuration as the cause of the problem.

Read on for further suggestions.

2.) Are you only having problems sending to one particular person or domain? [Domain

being the last portion of the email address after the @ symbol. Example: aol.com]

Yes: If this is the case, you should be receiving an error or mail failure receipt.

This error message, while sometimes confusing, will contain the reason that the

message is not going through. Please carefully review this error message and

correct any misspellings. If the issue is still not resolved, please read on for

more suggestions.

No: This eliminates any typos or the chance that this particular domain is not

accepting email. Read on for further suggestions.

3.) Have you set your email client up for SMTP Authorization?

Yes: This eliminates the chance that you have the incorrect method of mail

handling selected in your email client. Please read #4 for one last thing to check.

No: It is required that you set this option up correctly in your mail client. Different

mail clients refer to this setting as different things. Please check this page for

information on why this is important, and how to make sure this is selected on

your mail client.

4.) Do you have your outgoing mail server set to mail.speakeasy.net, your password

correctly spelled, and your username correctly spelled?