User manual

Here are a few tips on how to best use this manual:

 Start by looking for your problem in our Top 10 Questions section. If you have a

question or problem that isn't in our Top 10 Questions section, use the Table of

Contents to find the section that best will address your problem.

 Words or terms that might be confusing or "Speak-centric" appear in the glossary

that is in the Appendix

of this manual. This is to help you understand what we are

talking about.

The most important tip: This manual contains only the most frequently asked

questions or most referenced information, so it may not resolve your specific

issue. If, at any time, the information referenced for your question does not help,

use the contact information contained in the Appendix to get personalized help

from our support staff.

 This manual is an organic thing, and we need your input to make the information

the most relevant and helpful. Please send any suggestions or requests about

this manual to usermanual@speakeasy.net

Thank you for your continuing business, and for giving us the opportunity to provide you

with the most helpful and easy to use support possible.

The Speakeasy Difference

Speakeasy is not your average ISP

, and that's not just a clever marketing ploy.

Speakeasy was founded under the banner of bringing Internet

access to people who

might not otherwise be able to use this powerful and important communication tool.

Aside from that, this company is run and managed by people who understand all geeky

aspects of the Internet, but are totally focused on making sure that even if this is your

first experience with the Internet, that you feel like you have a support system for

learning how to make the most from this connection.

We mentioned two notable differences between Speakeasy and the competition, but

allow us to further detail Speakeasy's value proposition:

 Our 24x7 Customer and Technical Support Call Center is staffed with

representatives that not only have the most extensive backgrounds in both dialup

and high-speed service, but also go through weeks of intensive training on all

Speakeasy services and policies. We want to make sure you get the right

answer, with the lowest hold times, the first time around.