User manual

 For Covad rebates, you should contact Covad at covad@gfsinc.com or: 1-888-

829-1437

 For Efficient router rebates: web: www.RebatesHQ.com or phone: 1-866-856-

3969

Rebate Time Line

You should expect the following timeline for the submission and fulfillment of your

rebate:

1. Rebate forms should be submitted as soon as possible after you receive your

broadband modem; you should NOT wait until installation/activation is complete.

2. Status on a rebate can be found here

, but allow 4 weeks from postmark date for

status to first appear here.

3. Rebates are mailed 8-10 weeks after activation. What this means is that, for

instance, if a customer orders on Dec 12, and mails their rebate form the next

day, the soonest they will see their rebate status online will be Jan. 13; if their

order is activated Dec 28, they will not likely see their rebate check until at least

Feb 28 and it could be up to Mar 15. Until the point the check is printed and

mailed, the online rebate status will say 'in process'.

Checking the Status of the Rebate Online

For Speakeasy rebates, our rebate center has made available a web-based interface to

check rebate status:

Click here for a new window

If you are unsure about the information presented here, please contact Speakeasy

Customer Support.

The rebate will NOT show in the system until 8-10 weeks after installation. This is

because the rebate center doesn't process the rebates until then. Once a rebate is in the

system, it is usually only a couple weeks for the check to go out.

You can determine eligibility for a rebate by viewing this page

Rebate checks will not be mailed until 25 days after order activation, but you do not need

to wait until activation to submit your rebate form. You are encouraged to submit your

forms as soon as possible to ensure that you receive the check 8-10 weeks from

installation. Waiting until your order installs/completes adds delay to the rebate process.

Reasons to escalate a rebate issue to Speakeasy