User manual

Service will not be enforced or otherwise recognized. When in doubt, the Speakeasy

Term Of Service overrules any policy or terms herein.

Top 10 Questions

The information in this section is generated based on the most common call and online

issues reported by our customers. From time to time, employees also contribute frequent

questions or issues for this section. If you have a suggestion for something in this

section, please email usermanual@speakeasy.net

Question #1: Why is my first bill so big?

Answer #1: A breakdown of your initial bill is explained in this section

Question #2: Why does it always seem like I have a balance? I just paid!

Answer #2: Because we invoice your account 30 days before the invoice

is actually due, you should always have a balance listed on your account.

Please review your actual due date for when this balance is due. For

more information, read through the Billing Section of this manual.

Question #3: How do I return my hardware/CPE/bridge/router/modem?

Answer #3: If you believe you should return your DSL hardware because

you either didn';t order it, or because you are canceling service, please

see the specific terms of returns stated on our Hardware Return Form

Please note that there are specific policies in place that your return must

meet before we will accept it for credit.

Question #4: How long is my contract with Speakeasy?