User manual

Answer #4: The length of your initial contract with Speakeasy is

dependent on the type of service you have (DSL

, T1, VPN, etc), the

promotions you signed up for (which may have special extended

contracts), and the date your order completed. Speakeasy offers a 12-

month, 18-month, 24-month, and 36-month contract based on those

factors. For complete details about your DSL or T1 contract term with

Speakeasy, please see this section of our Terms of Service

. For your

specific contract end date, please contact Speakeasy Customer Support.

Question #5: Where is my rebate?

Answer #5: Please see a complete explanation of the rebate process,

how check on your rebate status, and how to escalate an overdue rebate

in the rebate section of this manual

Question #6: What do I do if my DSL is down?

Answer #6: This manual contains this helpful section

on how to begin

troubleshooting

your DSL connection in the event you experience an

outage.

Question #7: What do I do if my DSL is slow?

Answer #7: If your connection is experiencing a slow-down, you have a

couple ways of resolving this. First, we suggest reading through this

section of the manual

, which should take you through resolution of the

issue. You can also check out the tweak section of DSLreports.com

ensure your computer is set up to properly handle your broadband

connection.

Question #8: I was billed for a "Technician Dispatch/Missed Appointment/Inside

Wiring!" What are these charges?

Answer #8: Occasionally issues with a broadband line necessitate

specialized work that may or may not be included in the monthly cost of

your service. For a chart of those fees, please see this section

of the