User manual

ThurayaIP Frequently Asked Questions December 2010

3. Connecting to the Network

3.1 What are the basic steps to run ThurayaIP?

Insert SIM, Power Up, and Obtain GPS fix

Connect using Ethernet / USB or WLAN, Point to satellite, you are ready to move into StandardIP

Normal Operational Mode to perform activities such as browsing.

3.2 What should I do to obtain GPS fix?

Please refer to User Manual.

Place ThurayaIP outside on a flat surface with a clear view of the sky.

Power up ThurayaIP by pressing the Power button.

ThurayaIP is now attempting to locate itself using GPS. This may take up to five minutes.

For optimum GPS signal reception, make sure ThurayaIP is positioned in a roughly horizontal placement.

Since GPS receivers must “see” a large part of the sky without obstructions from buildings, mountains

or trees, it may be necessary to take your ThurayaIP out to a clear space to obtain a new GPS location. It

may be possible to obtain a new GPS location in a less favorable circumstance, but the time to

completion may be longer.

The most recent GPS location is stored in ThurayaIP even when powered down. Upon power up, if this

stored GPS location is available the display indicates “Using Stored Location.” Even so, ThurayaIP will

attempt to update this GPS location since the Thuraya system will only allow access if your GPS location

is not too old.

If ThurayaIP is able to update the GPS location, the status changes from “Stored” to “Valid.” GPS

location is shown as “Invalid” only under special circumstances when the stored information has been

erased. In any case, you may wish to attempt network access to see if service will be granted.

(If the problem still persists kindly send the GPS coordinates, error codes, if any, and other details to

customer.care@thuraya.com)

3.3 GPS Fix taking a long time. What shall I do?

Power cycle the terminal and retry under clear sky with no obstructions. If the problem still occurs,

change your location by 100m or more.”

3.4 How do I connect my PC / Notebook with ThurayaIP terminal?

ThurayaIP terminal comes with the Ethernet Cable and USB Cable. You can connect your PC / Notebook

with ThurayaIP terminal by using Ethernet Cable or USB Cable or WLAN.

3.5 Location of the terminal?

Careful orientation of the terminal towards the satellite is required for establishing connection. More

precise the alignment, faster is the data transmission. MMI Pointing details in User Manual.

3.6 What is wMMI and iMMI?

wMMI (Web Man Machine Interface) is the web based interface which a user can use to configure, set

up and use the ThurayaIP terminal.