User manual

ThurayaIP Frequently Asked Questions December 2010
© THURAYA TELECOMMUNICATIONS COMPANY PAGE 2 OF 29
Table of Contents
1. Service .................................................................................................................................... 6
1.1 What is ThurayaIP service? ........................................................................................................................ 6
1.2 Where is the service available? .................................................................................................................. 6
1.3 What are the types of services available on ThurayaIP? ................................................................................ 6
1.4 What types of external antennas are available? ........................................................................................... 6
1.5 Are we required to use an external antenna with ThurayaIP unit? ................................................................. 7
1.6 Is it mandatory to use external antenna to get the highest bandwidth? ......................................................... 7
1.7 What is the standard cable length that comes with these antennas? ............................................................. 7
1.8 What are the key end-user activities that ThurayaIP supports? ..................................................................... 7
1.9 What kind of hardware do I need to access the service? ............................................................................... 7
1.10 How is the service available to subscribers? ................................................................................................ 7
1.11 Who are the target subscribers? ................................................................................................................ 8
1.12 What is the Quality of Service? ................................................................................................................... 8
1.13 What are the uplink and downlink bandwidth options available on StreamingIP? ........................................... 8
2. Terminal ................................................................................................................................. 9
2.1 Where are the terminals made? ................................................................................................................. 9
2.2 What does ThurayaIP Package contain? ...................................................................................................... 9
2.3 Do I have to install any software on my PC before connecting ThurayaIP? ...................................................... 9
2.4 What are the supported Operating Systems ................................................................................................ 9
2.5 List the supported browsers....................................................................................................................... 9
2.6 What is the duration the battery will last when the terminal is continuously in use? ....................................... 9
2.7 What is the stand-by time for the battery? .................................................................................................. 9
2.8 Are accessories like DC chargers, SIM card holders, carry case, battery, external antenna, solar chargers,
available? ................................................................................................................................................. 9
2.9 Does ThurayaIP operate indoors? What kind of antenna is needed? .............................................................. 9
2.10 What are the ports or connectivity options available on the unit? ............................................................... 10
2.11 Can I use it when it is raining without antenna? ......................................................................................... 10
2.12 Can I use ThurayaIP when there is a sandstorm? Or shall I add an antenna to increase its performance? ........ 10
2.13 Can I use ThurayaIP indoor? ..................................................................................................................... 10
2.14 Will my unit be upgraded automatically if there is a new version? ............................................................... 10
2.15 Can I remotely control my ThurayaIP or use command applications? ........................................................... 10
2.16 Is the unit compatible with both Mac and PC? ........................................................................................... 10
3. Connecting to the Network .................................................................................................... 11
3.1 What are the basic steps to run ThurayaIP? ............................................................................................... 11
3.2 What should I do to obtain GPS fix? .......................................................................................................... 11
3.3 GPS Fix taking a long time. What shall I do? ............................................................................................... 11
3.4 How do I connect my PC / Notebook with ThurayaIP terminal? ................................................................... 11
3.5 Location of the terminal?......................................................................................................................... 11
3.6 What is wMMI and iMMI? ....................................................................................................................... 11
3.7 What is Antenna Pointing Mode? ............................................................................................................. 12
3.8 How can I enter Antenna pointing mode? ................................................................................................. 12
3.9 I am not able to view the Pointing Screen as shown in the User Manual after Power off/on? ......................... 12
3.10 Do I have to go to the pointing screen each time I power up, even though I am using it in the same
location? ................................................................................................................................................ 12
3.11 Can I change the SIM card with terminal powered on? ............................................................................... 12
3.12 Where is the SIM card placed? ................................................................................................................. 12
3.13 How can I remove the battery and the SIM card? ....................................................................................... 12
3.14 How can I access the web-based user interface (wMMI)? ........................................................................... 12
3.15 Can I access the user interface (wMMI) with proxy enabled? ...................................................................... 12
3.16 How to disable the proxy? ....................................................................................................................... 12
3.17 Can ThurayaIP be used in maritime areas? ................................................................................................ 13