User manual

ThurayaIP Frequently Asked Questions December 2010
© THURAYA TELECOMMUNICATIONS COMPANY PAGE 22 OF 29
6. Prepaid Service
6.1 What are the Prepaid Plans available?
Two Prepaid airtime plans are available
Starter
Unlimited
6.2 Do we have to make the first call to activate the prepaid Unlimited SIM card, (like any other
Thuraya SIM card).
Yes
6.3 Is this first call starting the validity of the first unlimited voucher?
Yes
6.4 Can I make multiple refills and extend validity for longer periods?
Yes, each refill adds SIM validity extension as above from expiry date of previous refill. Maximum SIM
validity at any point of time is capped at 12 months regardless of the number of refills made.
6.5 How can Prepaid Unlimited SIM validity be extended?
Refill with Special ThurayaIP Unlimited PINs extends Unlimited SIM validity for 1 month from validity
expiry date. Other refill cards cannot be used. Customers may refill before SIM validity expires.
If the account has sufficient credit for renewal on the last active date, then the account will be renewed
automatically without going to Inactive status.
If the account does not have sufficient credit for renewal on the last active date, then the account will
go to Inactive status. Once the account refilled, it will be changed back to Active status within one hour
time and validity will be one month from the renewal date.
6.6 Will the SIM be cancelled if validity is not extended?
Subscribers who do not extend validity will be in Grace Period for 6 months from SIM expiry date.
During the grace period, the ThurayaIP terminal is barred from accessing the service except to make a
refill, using Refill APN. Once the refill is made the subscriber can use the service normally with an
extension from the date of refill.
If no refill is made within 6 months of SIM expiry date, the SIM is cancelled.
6.7 When will the grace period start (after not using the card for a certain period)
Grace Period starts After SIM Expiry Date
6.8 When does the service provider get airtime share?
Service provider gets his agreed airtime share of realized usage charges on monthly basis.
6.9 For prepaid subscribers, will it be possible for the SP to check about a subscriber’s usage or
credit position?
Yes through the billing system.