User manual

ThurayaIP Frequently Asked Questions December 2010

6.10 When account credit reaches 0, will I get disconnected in the middle of browsing or will the

system wait until you close your session?

When there is no credit available for deduction, session is disrupted within 15 minutes, after which no

data transfer is allowed using the "ThurayaIP".

The subscriber needs to change the APN to "refill" and restart the terminal to check balance or refill.

After refill, pending amount, if any, will be deducted before allowing use of "StandardIP" APN and

reconnection of service. (The account can use "StandardIP" APN only when the available credit is > 0).

6.11 Service was disconnected soon after I started to use my ThurayaIP prepaid account. Why?

ThurayaIP prepaid subscribers may experience a momentary interruption of service upon their first use

of ThurayaIP service. The interruption will occur approximately 15 minutes after the session initiation.

Subscribers will be able to reconnect to the service normally thereafter.

6.12 Will I be charged separately for StandardIP and StreamingIP usage?

Both StandardIP and StreamingIP services can be made available to any subscriber. However the

charging depends upon the plan the customer is subscribed to. Eg If a customer has subscribed to

ThurayaIP Basic Plan, the customer is entitled to get $ 550 of StandardIP usage. The customer can use

StreamingIP service as well. But the charges for StreamingIP shall be extra, over and above the bundle

charges of $ 550.