User manual

ThurayaIP Frequently Asked Questions December 2010

7. General

7.1 How is charging done for StandardIP?

For StandardIP charging is based on usage. Usage includes browsing and the minor usage that occurs

while remaining connected to the Internet. Charging is based on volume of data transferred and not

based on time. Effectively if a ThurayaIP terminal connects in the morning till the evening, there would

hardly be any charges (except the charges for minor usage that occur while remaining connected)

7.2 How is charging done for StreamingIP?

For StreamingIP charging is based on time. If the subscriber remains connected for 7 minutes, the

charges will be for 7 minutes only. The charging is independent of the amount of data transferred.

7.3 What is ThurayaIP billing increment?

ThurayaIP Data Block (Billing Increment) for StandardIP is 100 Kilobytes, for both postpaid and prepaid

services.

For StreamingIP, the billing increment is 30 seconds.

7.4 How can the subscriber monitor usage?

The built in Usage Monitor (Statistics) on the wMMI gives an “indication” of how much usage has taken

place.

The usage/charges can also be found out from web based services site http://services.thuraya.com

7.5 How can the subscriber get his password for Web based Billing Inquiry service -

http://services.thuraya.com?

Postpaid Subscribers: Obtained from service provider through BSCS. To change contact service provider

Prepaid Subscribers: Last 4 digits on the SIM serial number is the default password. Password can be

reset by Service Provider / Helpdesk / Customer service through PCAS.

7.6 What is the process for SIM Replacement?

Customers can replace their SIMs through the service provider at a charge of 50 USD per SIM.

7.7 Can a VPN run over ThurayaIP?

Yes. All the major VPN clients have been tested successfully.

7.8 What is the latency on ThurayaIP?

The answer to this question is not definitive. Thuraya does not have any control on the end to end

network. The one in our hand is the satellite propagation delay (270ms for one direction). But for an

end-to-end latency, we need to consider the service that is requested. For example, if one uses

ThurayaIP to access a loaded website, the latency here differs from a normal website. On an average

the end to end latency within Thuraya network for one direction is approximately between 700 to 800

msec .

7.9 Can we telnet a ThurayaIP terminal?

Telnet to the ThurayaIP terminal is not possible. However telnet to the computer connected to the

ThurayaIP is possible to control ThurayaIP via VNC as an example.