User manual
ThurayaIP Frequently Asked Questions December 2010
© THURAYA TELECOMMUNICATIONS COMPANY PAGE 3 OF 29
3.18
Can any other SIM cards be used in ThurayaIP? ......................................................................................... 13
3.19
How many concurrent users can it support using a switch or wireless? ........................................................ 13
3.20
Can I send files from a ThurayaIP to a ThurayaIP? Do I need a static IP address for that? ............................... 13
3.21
Can I use voice on ThurayaIP? .................................................................................................................. 13
3.22
Do I need a firewall on my computer or does it contain itself a firewall? ...................................................... 13
3.23
Can I block users from accessing some websites and stop the pop-ups from the unit? ................................... 13
3.24
If I have 10 simultaneous users, do they share equally the bandwidth available? .......................................... 13
3.25
What is the standard encryption available? Can I add other types of encryption? ......................................... 13
3.26
Can I use ThurayaIP with any of the OS?...................................................... Error! Bookmark not defined.
3.27
What do I need to setup a VPN access on one unit? ................................................................................... 13
3.28
If the terminal is disconnected and I am downloading a file, will it resume the download from the point it
stopped? ................................................................................................................................................ 13
3.29
Can I use simultaneously streaming and standard IP? ................................................................................. 14
3.30
Can I setup user profiles on ThurayaIP? ..................................................................................................... 14
3.31
Can I use ThurayaIP with any of the videoconferencing equipments?........................................................... 14
3.32
Does a user have to setup the unit when moving from one location to another or one country to another? .... 14
3.33
Can I use Fax over ThurayaIP? .................................................................................................................. 14
3.34
Does the bandwidth received changes when the connection rates drops from 80% to 70% for instance? ........ 14
3.35
When I use the terminal in a maritime environment, do I need a special setup? ........................................... 14
3.36
Is the stabilized antenna mandatory in an oil offshore platform? ................................................................. 14
3.37
Can I use the unit with other applications apart from Quicklink? ................................................................. 14
3.38
Do I need to acquire the application directly from Quicklink? ...................................................................... 14
3.39
Do I have to add specific applications to improve the performance of my ThurayaIP? ................................... 14
3.40
Are the users notified in case there is a network outage? ........................................................................... 15
3.41
What is APN? ......................................................................................................................................... 15
3.42
How many APNs do I need with an IP? ...................................................................................................... 15
3.43
What is the meaning of Signal in Thuraya IP? What is its importance? ......................................................... 15
3.44
Can I add a router or a switch to my ThurayaIP? ........................................................................................ 15
3.45
Can I send files from one ThurayaIP to another ThurayaIP? ......................................................................... 15
4. Antennas .............................................................................................................................. 16
4.1
Which antennas are available with ThurayaIP? .......................................................................................... 16
4.2
Can I use ThurayaIP on a ship? ................................................................................................................. 16
4.3
Can I use ThurayaIP in a moving car? ........................................................................................................ 16
4.4
Are the ThurayaIP antennas under warranty if yes how long? ..................................................................... 16
4.5
I plan to have a VSAT installation next to ThurayaIP, will it be affected? ....................................................... 16
4.6
Can I use Thuraya DSL Spacecom Marine antenna with ThurayaIP terminal? ................................................ 16
4.7
Can a Thuraya IP terminal and a DSL Marine antenna (Space com - 3 Axis) be used on vehicles? .................... 16
5. Postpaid Service .................................................................................................................... 18
5.1
What kinds of Postpaid Plans are available? .............................................................................................. 18
5.2
How will we be able to distinguish between the different monthly plans; are there 5 different Post paid
Sims? ..................................................................................................................................................... 18
5.3
What are the charges the subscriber has to pay on subscription? ................................................................ 18
5.4
Can I have a pool of ThurayaIPs using the same package? ........................................................................... 18
5.5
Can I migrate between the pricing plans every time I want? ........................................................................ 18
5.6
If my laptop shuts down while I am connected with my ThurayaIP, do I need to start it up again when It
switches on? .......................................................................................................................................... 18
5.7
If I add a proxy does it enhance my connection experience? ....................................................................... 18
5.8
If I replace my ThurayaIP SIM do I need to go through a new setup/configuration? ....................................... 18
5.9
How billing cycle is done for an unlimited plan? Suppose I subscribe on the 20th of July do I pay for the full
month of July or just on a prorata basis? If on prorata basis, is it a daily one or a weekly one? ....................... 19
5.10
If I decide to downgrade from ThurayaIP unlimited to Extra on the 25th of July, do I have to pay for the full
month for the unlimited plan? When does the billing start for my new Extra plan? ....................................... 19
5.11
If I want to upgrade from Starter plan to Unlimited do I have to pay any extra fee/penalty? .......................... 19
5.12
Do I have to pay any penalties for downgrading my subscription plans? ....................................................... 19
5.13
Can I use my ThurayaIP SIM on DSL? ......................................................................................................... 19
5.14
When DSL service will be discontinued? .................................................................................................... 19
5.15
When DSL service is discontinued, will my subscription be discontinued as well? .......................................... 19