User manual
ThurayaIP Frequently Asked Questions December 2010
© THURAYA TELECOMMUNICATIONS COMPANY PAGE 4 OF 29
5.16
What are the costs to migrate from ThurayaDSL to ThurayaIP ? .................................................................. 19
5.17
Can I continue using my DSL sim card on a Thuraya IP after 31st Dec 2010? ................................................. 19
5.18
Can I get a postpaid IP unlimited SIM for 30 days only? .............................................................................. 19
5.19
If the subscriber is not fully using the MBs included in the package will there be a roll-over of MB's? ............. 19
5.20
Can subscribers shift between Postpaid Plans? .......................................................................................... 19
5.21
Can a SIM be suspended and reconnected? What are the applicable charges? ............................................. 20
5.22
What is the process for Deactivation of SIM cards? .................................................................................... 20
5.23
What is the process for setting Credit Control Limit for a postpaid subscriber? ............................................. 20
5.24
What type of service comes as a default with ThurayaIP postpaid package? ................................................. 20
5.25
Can I continue using my DSL SIM card on a Thuraya IP after 31st Dec 2010? ................................................. 20
5.26
Can I get a postpaid IP unlimited SIM for 30 days only? .............................................................................. 21
6. Prepaid Service ..................................................................................................................... 22
6.1
What are the Prepaid Plans available? ...................................................................................................... 22
6.2
Do we have to make the first call to activate the prepaid Unlimited SIM card, (like any other Thuraya SIM
card). ..................................................................................................................................................... 22
6.3
Is this first call starting the validity of the first unlimited voucher? ............................................................... 22
6.4
Can I make multiple refills and extend validity for longer periods? ............................................................... 22
6.5
How can Prepaid Unlimited SIM validity be extended? ............................................................................... 22
6.6
Will the SIM be cancelled if validity is not extended?.................................................................................. 22
6.7
When will the grace period start (after not using the card for a certain period)............................................. 22
6.8
When does the service provider get airtime share? .................................................................................... 22
6.9
For prepaid subscribers, will it be possible for the SP to check about a subscriber’s usage or credit position? .. 22
6.10
When account credit reaches 0, will I get disconnected in the middle of browsing or will the system wait
until you close your session? .................................................................................................................... 23
6.11
Service was disconnected soon after I started to use my ThurayaIP prepaid account. Why? .......................... 23
6.12
Will I be charged separately for StandardIP and StreamingIP usage? ............................................................ 23
7. General................................................................................................................................. 24
7.1
How is charging done for StandardIP? ....................................................................................................... 24
7.2
How is charging done for StreamingIP? ..................................................................................................... 24
7.3
What is ThurayaIP billing increment? ........................................................................................................ 24
7.4
How can the subscriber monitor usage? .................................................................................................... 24
7.5
How can the subscriber get his password for Web based Billing Inquiry service -
http://services.thuraya.com? ................................................................................................................... 24
7.6
What is the process for SIM Replacement? ................................................................................................ 24
7.7
Can a VPN run over ThurayaIP? ................................................................................................................ 24
7.8
What is the latency on ThurayaIP? ............................................................................................................ 24
7.9
Can we telnet a ThurayaIP terminal? ........................................................................................................ 24
7.10
Can we do the Over the Air (OTA) upgrade of ThurayaIP terminal? .............................................................. 25
7.11
Can I use my ThurayaIP with Videoconference solutions such as Polycom or Tandberg? ................................ 25
7.12
Can I use VOIP solutions such as Avaya to call using ThurayaIP? .................................................................. 25
7.13
How can I access my ThurayaIP if I lose the password of the WiFi? .............................................................. 25
7.14
Can I browse internet/access mailbox using my phone and WiFi setup of ThurayaIP? .................................... 25
7.15
Can we use 2 Thuraya IP terminals to increase the speed to 2 times 384kbps ............................................... 25
8. Public Static IP Address .......................................................................................................... 26
8.1
What is Static IP? .................................................................................................................................... 26
8.2
Do I need Static IP when Streaming in Thuraya IP? ..................................................................................... 26
8.3
How can a subscriber obtain Public Static IP address? ................................................................................ 26
8.4
What is the process for a ThurayaIP prepaid subscriber to obtain Public Static IP address? ............................ 26
8.5
How can the Prepaid Unlimited subscriber obtain Public Static IP address? .................................................. 26
8.6
Does the subscriber have to do anything to activate the Public Static IP? ..................................................... 26
8.7
How will the IP addressing be invoiced? .................................................................................................... 26
8.8
How can the Public Static IP address be deactivated? ................................................................................. 26
8.9
Why does a subscriber need a Public Static IP address? .............................................................................. 27
9. VPN ...................................................................................................................................... 28
9.1
A subscriber is having 5 remote construction sites & two offices in the capitals of two countries. He wants
to interconnect all his remote sites with his city offices by using ThurayaIP with VPN technology. Can he do