User manual

ThurayaIP Frequently Asked Questions December 2010
© THURAYA TELECOMMUNICATIONS COMPANY PAGE 5 OF 29
this? ...................................................................................................................................................... 28
9.2 Do I need to have a Public Static IP Address to establish VPN connection? ................................................... 28
9.3 Does Thuraya provide the VPN Client? ...................................................................................................... 28
9.4 Which VPN clients does ThurayaIP support? .............................................................................................. 28
10. Sales and Customer Support ................................................................................................... 29
10.1 How can we order the terminals? ............................................................................................................. 29
10.2 What will be the delivery scheme of the terminals? ................................................................................... 29
10.3 What are the arrangements for ThurayaIP Customer service, after sales support, Technical Support? ............ 29
10.4 Error code 16 is displayed on the home page of the IP and the terminal is not working as the unit shows a
message "disconnected". What is the solution for this issue? ...................................................................... 29
10.5 I keep getting the GPS acquiring status and got disconnected. Suggest solution how to maintain the status? .. 29