Specifications

Protecting Computers from Security Risks
5-49
Virus/Malware Scan Results
A. If Scan Action is Successful
The following results display if OfficeScan was able to perform the configured scan
action:
Deleted
• First action is Delete and the infected file was deleted.
• First action is Clean but cleaning was unsuccessful. Second action is Delete and the
infected file was deleted.
Quarantined
• First action is Quarantine and the infected file was quarantined.
• First action is Clean but cleaning was unsuccessful. Second action is Quarantine and
the infected file was quarantined.
Cleaned
An infected file was cleaned.
Renamed
• First action is Rename and the infected file was renamed.
• First action is Clean but cleaning was unsuccessful. Second action is Rename and the
infected file was renamed.
Access denied
• First action is Deny Access and access to the infected file was denied when the user
attempted to open the file.
• First action is Clean but cleaning was unsuccessful. Second action is Deny Access
and access to the infected file was denied when the user attempted to open the file.
• Probable Virus/Malware was detected during Real-time Scan.
• Real-time Scan may deny access to files infected with a boot virus even if the scan
action is Clean (first action) and Quarantine (second action). This is because
attempting to clean a boot virus may damage the Master Boot Record (MBR) of the
infected computer. Run Manual Scan so OfficeScan can clean or quarantine the file.