Specifications

Managing Clients
9-35
Required Actions
Perform the necessary actions if the client icon indicates any of the following
conditions:
Pattern File has not been Updated for a While
Client users need to update components. From the Web console, configure component
update settings in Updates > Networked Computers, or grant users the privilege to
update in Networked Computers > Client Management > Settings > Privileges
and Other Settings > Privileges tab > Component Update Privileges.
Real-time Scan Service was Stopped
Users can manually start the service (OfficeScanNT RealTime Scan) from Microsoft
Management Console by clicking Start > Run and typing services.msc.
Real-time Scan was Disabled
Enable Real-time Scan from the Web console (Networked Computers > Client
Management > Settings > Real-time Scan Settings).
Real-time Scan was Disabled and Client is in Roaming Mode
Users need to disable roaming mode first. After disabling roaming mode, enable
Real-time Scan from the Web console.
Smart scan The client cannot connect to a Smart Scan Server.
Real-time Scan is disabled.
Smart scan The client cannot connect to a Smart Scan Server.
Real-time Scan is disabled.
Smart scan The client cannot connect to a Smart Scan Server.
Real-time Scan Service was stopped.
TABLE 9-41. Roaming client icons (Continued)
ICON
SCAN
METHOD
DESCRIPTION