ScentAir Direct Wi-Fi & Bluetooth Setup and Control Patents: 8,881,999 8,857,735 9,474,820 9,715,223 9,460,404 9,927,789 Rev 10.
CONGRATULATIONS ON YOUR SCENTAIR DIRECT The ScentAir Direct is an atomization device, which means it turns fragrance oil into a very fine vapor that covers an area of up to 3,000 square feet. We’re thrilled you’ve chosen ScentAir for your place of business and are confident a new fragrance will help you create a memorable experience for your employees and customers. This secondary user guide walks you through setting up your ScentAir Direct on Wi-Fi, Bluetooth, or ScentConnect.com.
UNDERSTANDING THE LED LIGHTS The lighted LED indicators on your ScentAir Direct signals the status of your device: Power, Schedule, and Wi-Fi connectivity. Power: O GREEN LED Light • Off - No power is flowing to the device. • Blinking – The device is currently downloading a firmware update. • Solid – Power is flowing to the device. Default from Factory. Schedule: O ORANGE LED Light • Off – No event is currently running. • Slow Pulsing – The device has been paused.
MANAGING YOUR SETTINGS MANUALLY The buttons on the ScentAir Direct allow you to change your device settings manually, if you prefer to not use the ScentAir smartphone app. PAUSE FAN Holding down the Pause button for 5-SECONDS pauses your device for 60 minutes. After 60 minutes, the device will resume its previously set schedule or settings. To unpause manually, hold down the pause button for another 5-seconds.
USING THE SCENTAIR APP The ScentAir smartphone app can be used to connect via Bluetooth or Wi-Fi. • Bluetooth is the easiest connection option, best for quick one-toone device controls when you are near your device (~15 feet or closer). Bluetooth allows for up to 6 different schedules. • Wi-Fi connectivity allows you to control your device(s) from anywhere, even when you are away. Wi-Fi connection is also required to enable the more advanced Google & Alexa voice features.
CONNECTING VIA BLUETOOTH 1. Ensure your device is plugged in and powered on. 2. Download the ScentAir app from the Google Play or Apple App store. • Select the Bluetooth option within the app. • The app will instantly start scanning for available Bluetooth devices. • Select your ScentAir Direct. 3. Congratulations! You are now connected to your ScentAir Direct.
CONNECTING TO YOUR WI-FI NETWORK 1. Ensure your device is plugged in and powered on. 2. Download the ScentAir app from Google Play or Apple App store. • Follow the Wi-Fi account creation option within the app. • You will be prompted to “Add Device”; if you are not, select the “+” icon. • Enter your local Network Name & Password. • Name your device anything you want (ex: lobby, sales floor). 3. Congratulations! You are now connected to your local Wi-Fi network.
CONNECTING TO GOOGLE ASSISTANT & ALEXA GOOGLE ASSISTANT • Reminder: Your ScentAir Direct must be connected to Wi-Fi to activate this feature. • You must have the Google Home app on your mobile device. • From the Google Home “Home Page” Select the + symbol. • From the menu select “Set Up Device”. • On the next screen select “Works with Google”. • Once on the Home control screen, search for ScentAir. • Selecting ScentAir will open a portal to input your login credentials.
AMAZON ALEXA • Reminder: Your ScentAir Direct must be connected to Wi-Fi to activate this feature. • You must have the Alexa app on your mobile device. • From the Alexa App home page, select “Browse Skills”. • Once on the Skills and Games page, search for ScentAir and select it. • On the ScentAir page, select Enable to Use. • This will open a portal to allow you to connect your ScentAir app.
MANAGING VIA SCENTCONNECT.COM ScentConnect is a cloud-based platform that lets you program and manage your ScentAir Direct directly from just about any internetconnected device, anytime, anywhere. To manage your ScentAir Direct with ScentConnect.com, you need to connect your device to Wi-Fi using the ScentAir smartphone app – simply select the Enterprise Setup option at the bottom of the app home screen and follow the onscreen prompts.
ACCESSING THE SCENTCONNECT PLATFORM To access the ScentConnect platform, simply log in to ScentConnect.com using the credentials we provided you by email. If you don’t have or can’t find your ScentConnect login information, call us.We’ll set you up with the information you need. NAVIGATING THE SCENTCONNECT PLATFORM This ScentConnect Platform offers three dashboard views: Organization, Location, and Assets.
WHAT YOU CAN DO ScentConnect offers three access levels: Manager, Operator, and Viewer. Users with manager or operator access can edit an asset. • Manager - Users with manager access can edit device settings and can create, modify, or delete locations and users. • Operator - Users with operator access can edit device settings. • Viewer - Users with viewer access can view settings but can’t make changes.
QUICK-HELP ScentAir Direct TOPIC Buttons Panel LED Lights QUESTION Why aren’t the manual buttons working? Why do I see a blue LED on my device? First, perform a soft reset by unplugging your device. Wait 30 seconds, then plug the device back in. Second, you can perform a hard software reset by pressing and holding the PAUSE button down for 30 seconds. This will force the device to restart. The blue LED indicates that the system is connected to Wi-Fi.
1. First, make sure the fragrance cartridge Fragrance Why don’t I smellany fragrance? 2. 3. 4. contains fragrance oil. If not,change the cartridge. Next, confirm that air is coming out of the top of the device when thepump and fan are running. If not, make sure the device is on. Try increasing the pump speed by pressing the Intensity button. If you still aren’t able to smell any fragrance, please call ScentAir Technical Services. Confirm that your Wi-Fi network is secure, and password protected.
The device is displaying an OFFLINE status. What do I do? Can I use my ScentAir Direct without being connected to my company Wi-Fi network? 1. Make sure your local network is working properly. 2. Try re-establishing your Wi-Fi connection. Wi-Fi connectivity is required for advanced scheduling and controlfeatures. If never connected to Wi-Fi the ScentAir Direct will run adefault 24/7 factory schedule. If Wi-Fi connection is lost, the device will default to Bluetooth schedules.
SCENTAIR CONTACT INFORMATION US & Canada customercare@scentair.com 866.723.6824 ScentAir.com UK customerserviceuk@scentair.com +01628 601650 ScentAir.com/en-gb ScentAir Netherlands infoNL@scentair.com +31 102 236 264 ScentAir.nl Hong Kong customercareapac@scentair.com +852 3563 5566 ScentAir.hk Germany infoDE@scentair.com +49 30 5444 9120 ScentAir.de Australia customercareapac@scentair.com +61 0 3 9042 9494 ScentAir.com/en-au France / Spain / Switzerland customercareEMEA@scentair.
ABOUT SCENTAIR ScentAir Technologies, LLC., privately held and founded in 1994, provides best-in-class ambient scent marketing solutions to many of the world’s most recognized brands. As the global leader in olfactory marketing, the Company creates memorable impressions for both small businesses and global enterprises, elevating their customer experience through the power of scent. Based in Charlotte, NC, USA, and corporate offices in the United Kingdom, France, Netherlands, China, Hong Kong, and Australia.
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