Other Content

6
Emergency Key Override
If the battery fails completely, or if there is an electronic error, the lock can be unlocked manually using the key.
BE369
FE599
Troubleshooting
Problem Lights/Beeps Cause Solution at Lock Solution on Web
Entering a valid user code
using the keypad does not
unlock lock.
Green then
Red/Hi then
Low
Lock is in vacation mode. Enter six-digit programming
code.
Uncheck Vacation
checkbox.
Schlage button does not light
when pressed
none Lock keypad is locked out
because too many incorrect
codes have been entered.
Wait 30 seconds and try
again.
none
Battery is dead. Replace battery. See
Replace the Battery.
none
There is a delay before the
lock unlocks after a valid user
code is entered.
Red then
Green/Low then
Hi
Battery is low. Replace battery. See
Replace the Battery.
none
The Schlage button blinks
red, even when no buttons
have been pressed.
Fast red blink. Battery is critically low. Replace battery. See
Replace the Battery.
none
Cannot add a new user code. Red (when
attempted via
keypad)
none (when
attempted via
web)
19 user codes already exist. Delete at least one existing user code. Then add
new user code.
When adding a user at the
keypad, the first user code
entry did not match the
second.
Try again. Make sure you
enter the same code twice.
none
First four digits match
first four digits of the
programming code.
Change the programming
code or select a different
user code to add.
Select a different
user code to add.
User code already exists in
lock.
Select a different user code.
Cannot delete a user code at
the keypad.
Red The first user code entry did
not match the second.
Try again. Make sure you
enter the same code twice.
none