User's Manual

10
ENGLISH
PROBLEM SOUNDS LIGHTS SOLUTION
Alarm sounds too
frequently or false alarm
Alarm — Sensitivity level is too high (at 1 or 2)
and should be adjusted to a less sensitive
level (3, 4 or 5). See Adjusting the
Sensitivity Level on page 8.
The tamper alert is not
sounding.
— — There is a 60-second delay before device
alarms to allow you to exit and lock the
door. See Alert Setting Descriptions on
page 9.
I forgot my Programming
Code.
— — Check the back of this guide or the
back of the Alarm Assembly for default
Programming Code.
If needed, restore lock to factory settings.
See Factory Default Reset on page
11.
I need to delete a
User Code that I don’t
remember.
— — Delete all User Codes. Then add all
needed User Codes back into the lock.
See Programming the TouchScreen on
page 6.
User Code does not
unlock lock.
1 beep 1 Red X User Code entered is not a valid User
Code.
User Code cannot be
entered after Outside
Schlage button is
pressed
1 beep 1 Red X Vacation Mode is enabled. Disable
Vacation Mode. See Disable Vacation
Mode on page 6.
User Code cannot be
entered after Outside
Schlage button is
pressed.
1 beep 1 Red X Too many incorrect User Codes have been
entered. Wait 30 seconds and try again.
If keypad does not respond after 30
seconds, then replace battery. See
Replacing the Batteries on page 5.
User Code cannot be
entered after Outside
Schlage button is
pressed
1 beep 1 Red X Batteries are dead. See Replacing the
Batteries on page 5.
Backlighting does not
come on when Outside
Schlage button is
pressed and User Code
cannot be entered.
— — Batteries are completely dead and no
electronic operations are possible. See
Replacing the Batteries on page 5.
After entering a User
Code to unlock the lock,
the yellow dot is fl ashing
and there is a delay
before unlock.
— Yellow
dot
fl ashing
Battery is low and should be replaced. See
Replacing the Batteries on page 5.
Inside Alarm Button is
fl ashing but no alarms
are sounding.
— 3 Red X
fl ashes
every 5
minutes
Battery is low and should be replaced. See
Replacing the Batteries on page 5.
Pressing Schlage button
when lock is unlocked
does not cause lock to
relock.
— — The Lock & Leave feature is not enabled.
See Enable/Disable Lock & Leave on
page 7.
Lock will not stay in
programming mode.
— Yellow
dot
fl ashing
An incorrect entry was made during the
programming process.
Alarm will not sound. — — Alarm is turned off.
TROUBLESHOOTING