User's Manual

Problem
Possible
Cause
Action
Intermittent Wi-Fi
connection
Wi-Fi signal is
weak
• Your phone’s
Wi-Fi may be
turned off.
• You may be too
far from a Wi-Fi
access point
or have walls
blocking the Wi-Fi
signal.
• Use your smart phone
Wi-Fi settings to
conrm the desired
SSID is present and
listed under “Choose
a Network” on your
phone.
Use the same SSID,
password, and user
Name to connect your
smart phone to the Wi-
Fi to conrm the Wi-Fi
is functioning at this
door location. The NDE
lock and phone can
both connect with the
proper Password and
User ID.
Make sure the SSID
assigned to the lock
is on an the nearest
access point with a
strong signal.
After enrolling
credentials and
access les into
the NDE, all valid
cards are still
denied.
• DPS (door
position sensor) is
not calibrated.
• Activation or
Expiration date
errors.
• Calibrate DPS using
your mobile application.
• The DPS must be
calibrated before
access is granted. Use
the ENGAGE mobile
application to calibrate
the DPS.
• The NDE clock is set
automatically with the
rst communication
to the Engage mobile
application. Check
the User Credential
information in the
mobile application to
make sure you have
enrolled the “User
Conguration” with
the proper access
Activation and
Expiration dates.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communication. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FCC Radiation Exposure Statement
To comply with FCC/IC RF exposure requirements for mobile transmitting devices, this
transmitter should only be used or installed at locations where there is at least 20 cm
separation distance between the antenna and all persons.
Industry Canada Statement
Under Industry Canada regulations, this radio transmitter may only operate using an
antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry
Canada. To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not
more than that permitted for successful communication.
Industrie Canada Déclaration
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé
pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son
gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas
l’intensité nécessaire à l’établissement d’une communication satisfaisante.
Industry Canada Radiation Exposure Statement
This Device complies with Industry Canada License-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
Industrie Canada l’exposition aux radiations
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes
: (1) l’appareil ne doit pas produire de brouillage, et (2) l’appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre
le fonctionnement.