User Guide

Schlage • OEM 200 Developer guide • 23
Troubleshooting
Issue Potential Causes Action
Cannot read smart or prox card or
degraded smart or prox card read
range
Antenna cable is disconnected Make sure Antenna cable is fully engaged with
connectors on the Main Board and Antenna
Board
Verify LEDs flash when a smart or prox card is
presented
Antenna Board is near metal object Separate Antenna Board from metal object
and verify read range performance.
Move Antenna away from metal object if
possible
Main Board is not powered on Check that power supply is providing power
Verify LED1 on bottom of Main Board is on
Card data is not received on
host’s Wiegand interface
Wiring connection is loose or disconnected Verify Wiegand wiring connection is secure
An OSDP session is established (which
disables Wiegand output)
End the OSDP session or disconnect RS-485
OSDP communication Wiring connection is loose or disconnected Verify communication wiring connection is
secure
Communication settings do not match
between OEM 200 and host
Verify host communication settings are the
expected settings.
Revert OEM 200 back to default
communication and re-establish connection
Improper use of the OSDP protocol. Refer to the OSDP protocol standard.
General Output signal not
received by host device
Wiring connection is loose or disconnected Verify General Output wiring connection is
secure