User Guide

14
CO-200 Offl ine Lock User Guide
TROUBLESHOOTING
Problem Possible Cause Solution
The lock beeper does
not sound and the
keypad does not light
when the Schlage
button is pressed.
The beeper may be turned
off.
The battery or wired
power may be improperly
connected.
The batteries may be
inserted with incorrect
polarity.
The reader may not be
properly seated into the
front escutcheon.
The reader connector may
have bent pins.
The through-door cable
may not be properly
plugged in.
Use manual programming or the SUS to
enable the beeper (see Disable/Enable
Beeper on page 7 or the SUS User Guide for
more information)
Check that the battery or wired power is
connected correctly.
Check that the batteries are inserted in the
correct polarity.
Check that the reader is fully seated into the
front escutcheon.
Check that there are no bent pins in the
reader connector.
Check that the through-door cable is
plugged in correctly. The red wire should be
on the left and not pinched in the door.
Refer to the installation instructions that
came with the CO-200 lock, or this user
guide for details on the above mentioned
procedures.
The connection
with the SUS is not
successful.
The triangles on the
outside lock assembly
(cylindrical and mortise
locks only) may not be
properly aligned.
Check the outside lock assembly (cylindrical
and mortise locks only). The triangles on the
back of the lock assembly must be properly
aligned.
Refer to the installation instructions that
came with the CO-200 lock for details.
The reader is not
working.
The Smart card is not
reading.
The magnetic swipe
card is not reading
correctly (no beeps or
blinks).
The through door cable
may be pinched.
The Smart card default of
the card reader may not
be correct for the Smart
card.
The “Mag Track in Use”
default for all Magnetic
Card Credential Readers
is “Track2”. The magnetic
swipe card data may be
on Track1 or Track3.
Check that the through door cable is not
pinched.
Change the Smart card format using the
SUS. Select CO-200 “Lock Properties”,
“Reader” tab, and “Smart cards in use”.
Use the SUS to change “Mag Track in Use”.
Select CO-200 “Lock Properties”, “Reader”
tab, and “MAG Card Track selection”.
Refer to the installation instructions that
came with the CO-200 lock, or the SUS User
Guide for details on the above mentioned
procedures.