User Guide

13
ENGLISH
TROUBLESHOOTING
Problem Sounds Lights Solution
Backlighting does
not come on when
Outside Schlage
button is pressed
and access code
cannot be entered.
— — Batteries are completely dead and
no electronic operations are possible.
See Replacing the Batteries on page
6.
The battery tray is not connected.
The cable that runs through the door
is not connected. Remove the Alarm
Assembly and check the connection.
See Step 8 of the Touchscreen
Deadbolt with Alarm Installation
Instructions for help.
Aer entering an
access code to
unlock the lock,
the yellow dot is
flashing and there
is a delay before
unlock.
Several
beeps
Outside
yellow
dot
flashing
Battery is low and should be replaced.
See Replacing the Batteries on page
6.
Inside Schlage
Button is flashing
but no alarm is
sounding.
— Inside
Schlage
Button
flashes
every 5
seconds
3 Red
when
Outside Schlage
Button is pressed.
—
3 Red
Battery is critical and must be
replaced. See Replacing the
Batteries on page 6.
Pressing Outside
Schlage button
when deadbolt is
unlocked does not
cause deadbolt to
relock.
— — The 1-Touch Locking feature is not
enabled. See lock settings in Schlage
Sense app.
If you do not want to enable Lock &
Leave, then enter a valid access code
to lock the door.
Deadbolt will not
extend or retract as
expected.
1 long
beep
1 Red
Adjust bolt/frame alignment. Browse
to answers.schlage.com for help.
Deadbolt requires
two attempts to
lock or unlock.
—
Green
Deadbolt/frame alignment is
marginal. Adjust door/frame for
best operation. Browse to answers.
schlage.com for help.
The bolt was
operating smoothly,
but now is not.
— — The bolt has become soiled. Clean
with mild detergent and warm water.
The strike has become worn. Flip
the strike over for continued smooth
operation.
* These features are not available using manual programming if your lock has been
paired using the Schlage Sense mobile application.