Use and Care Guide
9
Schluter
®
-DITRA-HEAT
9
Schluter
®
-DITRA-HEAT System 15-Year Limited Warranty
LIMITED WARRANTY COVERAGE: Subject to the conditions and limitations as stated in this Schluter
®
-DITRA-HEAT System 15-Year
Limited Warranty (the “Limited Warranty”), Schluter Systems warrants that its Schluter
®
-DITRA-HEAT System (defined hereafter) will be free from
manufacturing defects and will perform as described in the Schluter
®
-DITRA-HEAT Installation Handbook and Schluter
®
-DITRA-HEAT Technical Data
Sheet (collectively, the “Written Materials”
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) for a period of fifteen (15) years from the date of purchase when installed and used in accordance with
the terms and conditions of the Written Materials and industry standard guidelines that are not in conflict with the Written Materials in effect at the
time of installation.
In order to receive coverage under this Limited Warranty, the Owner (defined hereafter) must complete and submit the warranty registration card
and completed heating cable tests log to Schluter Systems online at https://www.schluter.com/schluter-us/en_US/registerwarranty or via mail at
the address provided hereafter within fourteen (14) days of installation. It is an installation requirement that the heating cable tests log be completed
by the installer at the time of installation with a copy submitted to Schluter Systems; it is recommended that the Owner retain the original logs. The
heating cable tests log must include results for the following tests: “Test 1: Conductor Resistance,” ‘Test 2: Conductor and Ground Braid Continuity,”
“Test 3: Insulation Resistance,” and “Test 4: Thermostat Floor Temperature Sensor Test.” Failure to conduct these tests and submit the heating
cable tests log will reduce or may void coverage under this Limited Warranty.
In the event the heating cable tests log only includes results for “Test 1: Conductor Resistance,” ‘Test 2: Conductor and Ground Braid Continuity,”
and “Test 4: Thermostat Floor Temperature Sensor Test,” but does not include results for “Test 3: Insulation Resistance,” the applicable warranty
term shall be ten (10) years from the date of purchase. If the heating cable tests log does not include test results for “Test 1: Conductor Resistance,”
‘Test 2: Conductor and Ground Braid Continuity,” and “Test 4: Thermostat Floor Temperature Sensor Test,” such installation does not qualify for
coverage under this Limited Warranty; such installation may instead receive warranty coverage under the Schluter
®
-DITRA-HEAT and Schluter
®
-
DITRA-HEAT-DUO Uncoupling Membrane 10-Year Limited Warranty.
For the purposes of this Limited Warranty, a “DITRA-HEAT System” is defined as Schluter
®
-DITRA-HEAT or Schluter-DITRA-HEAT-DUO
uncoupling membrane and Schluter
®
-DITRA-HEAT-E-HK heating cables; “Owner” is defined as the original end user of the property in which the
DITRA-HEAT System is installed; and “Floor Covering Assembly” is defined to include the DITRA-HEAT System, non-reusable flooring surfaces,
and applicable setting and grouting materials.
This Limited Warranty is only applicable to installations in the United States of America and Canada. Schluter Systems is not responsible or liable
under any circumstances for determining the suitability of a DITRA-HEAT System for the Owner’s intended purpose. It is the responsibility of the
Owner to consult with an experienced and professional installer to ensure the suitability of a DITRA-HEAT System, subfloor/substrate and all building
materials in the installation and that the Written Materials are followed properly.
RESOLUTION: If a DITRA-HEAT System is installed and used in accordance with the terms and conditions as described hereinabove and such
DITRA-HEAT System is proven defective within the applicable warranty term, the Owner’s exclusive remedy and the sole obligation of Schluter
Systems, at its election, shall be to (a) reinstall or replace the failed portion of the Floor Covering Assembly or (b) pay an amount not to exceed the
original square foot cost of the installation of the Floor Covering Assembly verified to be defective. Due to conditions beyond the control of Schluter
Systems (e.g., color and shade availability, discontinuation, normal wear and tear), Schluter Systems cannot guarantee or warrant an exact match
to the specific tile, stone, or other flooring materials used in the original installation. In such event, substantially similar materials may be substituted.
This Limited Warranty does not cover the cost of disconnection or installation.
EXCLUSIONS FROM COVERAGE: This Limited Warranty excludes and in no event shall Schluter Systems have any liability for any indirect, special,
incidental, punitive, exemplary, or consequential damages, including lost profits, arising out of or otherwise connected to the failure of DITRA-HEAT
System, regardless of any strict liability or active or passive negligence of Schluter Systems, and regardless of legal theory, whether in contract, tort,
extra-contractual or other. This Limited Warranty further excludes any loss or damage arising out of or otherwise connected to: acts of war, terrorism,
fire, explosion, natural disaster, acts of God, any failure to comply with the Written Materials, inadequate subfloor/substrate, improper preparation
or other failure of subfloor/substrate, faulty or negligent penetration of a DITRA-HEAT System or subfloor/substrate, intentional acts of destruction,
structural failure, misuse of or failure to maintain a DITRA-HEAT System, normal wear and tear, scratches, dents, corrosion or discoloration (whether
caused by excessive heat, chemical cleaning products, abrasive agents or otherwise), efflorescence and shading which are a natural occurrence with
cementitious materials and are not considered a defective condition for the purposes of this Limited Warranty, variations of texture, color or shade
from those on product samples, packaging materials or other marketing materials, or other causes unrelated to a DITRA-HEAT System (e.g. excess
point loading, overvoltage). This Limited Warranty excludes exterior applications, unless specifically approved in writing on a case by case basis
by the Schluter Systems Technical Services Director. Schluter
®
DITRA-HEAT™-E thermostats are specifically excluded from coverage under this
Limited Warranty; warranty coverage for Schluter
®
DITRA-HEAT™-E thermostats are limited and subject to the Schluter-DITRA-HEAT Thermostat
3-Year Limited Warranty. Any substitution of a non-Schluter Systems product for a Schluter Systems component in a DITRA-HEAT System voids
this Limited Warranty.
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If there are any conflicting terms between any Written Materials, the most recently updated document shall be deemed to control.