Warranty

Schluter Systems L.P. • 194 Pleasant Ridge Road, Plattsburgh, NY 12901-5841 • Tel.: [phone] • Fax: [phone] • [e-mail]
Schluter Systems (Canada) Inc. • 21100 chemin Ste-Marie, Ste-Anne-de-Bellevue, QC H9X 3Y8 • Tel.: [phone] • Fax: [phone] • [e-mail]
www.schluter.com
Schluter
®
-DITRA-HEAT and Schluter
®
-DITRA-HEAT-TB 10-Year Limited System Warranty
COVERAGE AND CONDITIONS: Subject to the conditions and limitations as stated hereinafter, Schluter
®
-Systems* warrants that the
Schluter
®
-DITRA-HEAT system (the “Products”)** will meet all composition and performance criteria for a period of ten (10) years from the date of purchase only when the
Products are used and installed in accordance with the terms and conditions of the Schluter
®
-DITRA-HEAT Installation Handbook and industry standard guidelines that are
not in conflict with the Handbook in effect at the time of installation. Further, efflorescence is considered to be a natural occurrence with cementitious materials and is therefore
not considered to be a defective condition and is not covered by this warranty. It is the responsibility of the owner/ builder/ installer to ensure the suitability of all building materials
and all associated building materials for the owner’s intended use. It is recommended that the owner consult with an experienced and professional installer. This warranty is
conditioned and will be considered null and void and Schluter
®
-Systems will have the right to refuse any claims if: (a) the Products have been improperly stored
or installed, (b) any Schluter product comprising the system has been altered or otherwise modified in any way without the prior written authorization of Schluter
®
-Systems, (c)
the Products are subject to abusive or abnormal use, lack of maintenance, or use other than that for which the Products were manufactured, and (d) the nameplate numbers
have been removed or modified from any applicable parts (wire), and (e) the homeowner/end user fails to return a copy of the completed heating cable tests log
with the warranty registration card. Homeowner/end user(s) is responsible to return the warranty registration card with the logs, which may be by mail or
www.schluter.com/registerwarranty. (It is AN INSTALLATION REQUIREMENT THAT the heating cable tests log be completed by the installer at time of
installation and a copy returned with the registration card. We recommend the original logs be retained by homeowner/end users.)
RESOLUTION: Upon return of the registration card with the heating cable logs*** and compliance with all the aforementioned conditions, if the Products fail to meet
this warranty, then the owner’s exclusive remedy and the sole obligation of Schluter
®
-Systems, at its election, shall be to a) reinstall or replace the failed portion of
the floor covering assembly or b) pay an amount not to exceed the original square foot cost of the installation of the floor covering assembly verified to be defective.
Floor covering assembly is defined to include all DITRA-HEAT materials (e.g., matting and heating cables), non-reusable flooring surfaces, and the appropriate setting
and grouting materials. Further, due to conditions beyond the control of Schluter
®
-Systems (e.g., color and shade availability, discontinuation, normal wear and tear),
Schluter
®
-Systems cannot guarantee or warrant an exact match to the specific tile, stone, or other flooring materials used in the installation. In such events, substantially
similar materials may be substituted. This warranty does not cover scratches, dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and
abrasive agents. This warranty does not cover the cost of disconnection or installation.
In the event that the registration card and or heating cable tests log is not completed and returned then the Schluter
®
-DITRA-HEAT-E-HK heating cable shall be subject
to a twenty-five (25) year Limited Product Warranty that each Schluter Heating Cable purchased shall be free from defects in material and workmanship effective on the
date of the purchase by or for the original purchaser. The maximum liability of the company is limited to the cost of the original Cable multiplied by the percentage of the
warranty period remaining.
DISCLAIMER: THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY AS STATED ABOVE. ALL OTHER WARRANTIES, REPRESENTATIONS
OR CONDITIONS, EXPRESSED OR IMPLIED, ARE DISCLAIMED AND EXCLUDED, INCLUDING WARRANTIES, REPRESENTATIONS OR CONDITIONS OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARISING BY STATUTE OR OTHERWISE BY LAW OR FROM A COURSE OF DEALING OR
USAGE OF TRADE. SCHLUTER-SYSTEMS EXCLUDES AND IN NO EVENT SHALL HAVE ANY LIABILITY FOR LOST PROFITS OR ANY OTHER INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR OTHERWISE CONNECTED TO FAILURE OF THE PRODUCTS OR
FLOORING SYSTEM OF WHICH THEY ARE PART, NOR MISUSE OF THE PRODUCTS OR FLOORING SYSTEM, REGARDLESS OF ANY STRICT LIABILITY, ACTIVE OR
PASSIVE NEGLIGENCE OF SCHLUTER SYSTEMS, AND REGARDLESS OF THE LEGAL THEORY (CONTRACT OR TORT OR EXTRA-CONTRACTUAL OR OTHER),
NOR FROM ACTS OF WAR, TERRORISM, OVERVOLTAGE, FAULTY AND NEGLIGENT PENETRATION OF THE SYSTEM, FIRES, EXPLOSIONS, ACTS OF GOD,
INTENTIONAL ACTS OF DESTRUCTION OR ANY LOSSES DUE TO STRUCTURAL FAILURE OR OTHER CAUSES UNRELATED TO THE PRODUCTS OR DELAYS,
OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTY EXPRESSED OR IMPLIED. THE
REMEDIES CONTAINED HEREIN ARE THE ONLY REMEDIES AVAILABLE FOR BREACH OF THIS WARRANTY. THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS; SOME STATES AND PROVINCES DO NOT ALLOW DISCLAIMERS OR OTHER RESTRICTIONS OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE
DISCLAIMERS MAY NOT APPLY TO YOU.
TRANSFERABILITY: This Limited Warranty extends ONLY to the original end user (defined as original intended owner and user of the property/unit in which the installation
is incorporated - herein referred to as “Owner”) and is not transferable or assignable, unless approved in writing by the Technical Director or an Officer of Schluter
®
-Systems
or otherwise prohibited by specific state or provincial law.
MODIFICATIONS TO WARRANTY: No changes or modification of any terms or conditions of this warranty are allowed unless authorized by written agreement and
signed by the Technical Director or an Officer of Schluter
®
-Systems.
EFFECTIVE DATE: This warranty shall supersede and replace any and all prior oral or written warranties, agreements, or other such representations made by or on behalf
of Schluter
®
-Systems relative to the Products or the application of the Products and shall apply to any installation occurring on or after March 1, 2016.
CLAIMS ON THIS LIMITED WARRANTY: To make a claim under this Limited Warranty, the Owner must provide Schluter
®
-Systems with written notice within 30 days of
any alleged defect in the Products covered by this Limited Warranty, together with date and proof of purchase of the Products, proof of the costs of the original installation
and name and address of all installers and completed heating cable tests log, failing which this Limited Warranty shall be of no legal effect. Schluter
®
-Systems reserves the
right at its election and as a condition of this Limited Warranty to inspect the alleged failed and defective condition.
All U.S. Claims shall be sent to: All Canadian Claims shall be sent to:
Schluter Systems L.P. Schluter Systems (Canada), Inc.
Attn: Warranty Claims Dept. Attn: Warranty Claims Dept.
194 Pleasant Ridge Road 21100 chemin Ste-Marie
Plattsburgh, NY 12901 Ste-Anne-de-Bellevue, QC H9X 3Y8
*For the purpose of this warranty Schluter Systems, L.P. shall provide the warranty for end users located in the United States, and Schluter Systems (Canada) Inc.
shall provide the warranty for end users located in Canada. This warranty is limited to sales of the Products made in and intended for use in the United States and Canada.
**Schluter
®
-DITRA-HEAT System (“the Products”): The products are defined to include Schluter
®
-DITRA-HEAT and DITRA-HEAT-TB matting and DITRA-HEAT heating cables.
***To qualify for resolution for failure of the Schluter
®
-DITRA-HEAT-E-HK heating cables within the Schluter
®
-DITRA-HEAT & Schluter
®
-DITRA-HEAT-TB Limited System
Warranty for ten (10) years, complete “Test 1: Conductor Resistance,” “Test 2: Conductor and Ground Braid Continuity,” and “Floor Temperature Sensors Test”. Completion
of “Test 3: Insulation Resistance,” in addition to those listed above, will extend the term for resolution for failure of the Schluter
®
-DITRA-HEAT-E-HK heating cables within
the Schluter
®
-DITRA-HEAT & Schluter
®
-DITRA-HEAT-TB Limited System Warranty from ten (10) years to fifteen (15) years.