Use and Care Manual
11
Schluter
®
-DITRA-HEAT
11
This Limited Warranty is conditioned and will be considered null and void and Schluter Systems will have the right to refuse any claims if: (a) a DITRA-
HEAT System has been improperly stored or installed, (b) any component comprising a DITRA-HEAT System has been altered or otherwise modified
in any way, (c) a DITRA-HEAT System is subject to abusive or abnormal use, lack of maintenance, or used in a manner other than that for which
the DITRA-HEAT System was designed or in any way contrary to the Written Materials, (d) the nameplate numbers (electrical rating label) are not
accessible, readable or recognizable or have been removed from the applicable heating cables or other components, if applicable, or (e) the Owner
fails to return a copy of the completed heating cable tests log with the warranty registration card.
DISCLAIMER: There are no warranties beyond this expressed warranty as stated herein. To the extent permitted by law, all other warranties,
representations or conditions, expressed or implied, are hereby disclaimed and excluded, including but not limited to the implied warranties of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE (as limited to such purposes as described in the Written Materials) or arising
from a course of dealing, usage of trade or otherwise by law. ANY IMPLIED WARRANTIES ARISING BY OPERATION OF LAW ARE LIMITED
IN DURATION TO THE TERM OF THIS LIMITED WARRANTY. NO REPRESENTATION, PROMISE, AFFIRMATION OR STATEMENT BY ANY
EMPLOYEE OR AGENT OF SCHLUTER SYSTEMS WILL BE ENFORCEABLE AGAINST SCHLUTER SYSTEMS UNLESS IT IS SPECIFICALLY
INCLUDED IN THIS LIMITED WARRANTY OR AUTHORIZED IN WRITING BY THE SCHLUTER SYSTEMS TECHNICAL SERVICES DIRECTOR. This
Limited Warranty is given in lieu of any other warranty, whether expressed or implied. The remedies contained herein are the only remedies available
for breach of this Limited Warranty. Schluter Systems excludes and in no event shall have any liability for any indirect, special, incidental, punitive,
exemplary, or consequential damages, including lost profits, arising out of or otherwise connected to failure of a DITRA-HEAT System. This Limited
Warranty extends only to the Owner and is not transferable or assignable unless authorized by written agreement and signed by the Schluter Systems
Technical Services Director or otherwise prohibited by specific state or provincial law. This Limited Warranty gives you specific legal rights; some
states and provinces do not allow disclaimers or other restrictions of implied warranties; some of the above disclaimers may not apply to you. No
changes or modifications of any terms or conditions of this Limited Warranty are permitted unless duly authorized in writing by the
Schluter Systems Technical Services Director. This Limited Warranty shall supersede and replace any and all prior oral or written warranties,
agreements, or other representations made by or on behalf of Schluter Systems relative to a DITRA-HEAT System or the application of a DITRA-
HEAT System and shall apply to any installation occurring on or after August 1, 2022. If the Schluter
®
-DITRA-HEAT, Schluter
®
-DITRA-HEAT-DUO,
Schluter
®
-DITRA-HEAT-PS, or Schluter
®
-DITRA-HEAT-DUO-PS uncoupling membrane are used in conjunction with other Schluter products, a
different Schluter warranty may apply. For the most current information and materials regarding Schluter Systems warranties and programs, please
visit https://www.schluter.com/DOWNLOADFILES.
MAKING A CLAIM: To make a claim under this Limited Warranty, the Owner must provide Schluter Systems
2
with written notice within thirty (30)
days of any alleged defect in a DITRA-HEAT System covered by this Limited Warranty, together with date and proof of purchase of such DITRA-
HEAT System and/or all of its components and name and address of all installers and all invoices related to the original installation, failing which this
Limited Warranty shall have no legal effect
3
. Schluter Systems reserves the right at its election and as a condition of this Limited Warranty to inspect
the alleged failed and/or defective DITRA-HEAT System.
All U.S. Claims shall be sent to: All Canadian Claims shall be sent to:
Schluter Systems L.P. Schluter Systems (Canada), Inc.
Attn: Warranty Claims Dept. Attn: Warranty Claims Dept.
194 Pleasant Ridge Road 21100 chemin Ste-Marie
Plattsburgh, NY 12901 Ste-Anne-de-Bellevue, QC H9X 3Y8
2
This Limited Warranty is limited to sales of DITRA-HEAT Systems made in and intended for use in the United States and Canada. For the purposes of this Limited Warranty, Schluter Systems
L.P. shall offer warranty coverage to Owners located in the United States, and Schluter Systems (Canada) Inc. shall offer warranty coverage to Owners located in Canada.
3
In the event that Owner fails to provide such required invoices relating to the original installation, Schluter Systems shall pay Owner an amount equal to the average, reasonable costs of a
comparable installation. If the parties fail to agree on such amount, such dispute shall promptly, and in the first instance, be submitted: (a) if a U.S. claim, to arbitration in Clinton County, New
York, in accordance with the rules of the American Arbitration Association, or (b) if a Canadian claim, in the Province of Quebec, Canada, in accordance with the ADRIC Arbitration Rules.
Any outcome of such arbitration proceeding shall be final and binding upon the parties hereto.