Use and Care Manual

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Schluter
®
-DITRA-HEAT
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This Limited Warranty is limited to sales of the Products made in and intended for use in the United States and Canada. For the purposes of this Limited Warranty, Schluter Systems L.P.
shall offer warranty coverage to Owners located in the United States, and Schluter Systems (Canada) Inc. shall offer warranty coverage to Owners located in Canada.
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In the event that Owner fails to provide such required invoices relating to the original installation, Schluter Systems shall pay Owner an amount equal to the average, reasonable costs of a
comparable installation. If the parties fail to agree on such amount, such dispute shall promptly, and in the first instance, be submitted: (a) if a U.S. claim, to arbitration in Clinton County, New
York, in accordance with the rules of the American Arbitration Association, or (b) if a Canadian claim, in the Province of Quebec, Canada, in accordance with the ADRIC Arbitration Rules.
Any outcome of such arbitration proceeding shall be final and binding upon the parties hereto.
agreements, or other representations made by or on behalf of Schluter Systems relative to the Products or the application of the Products and shall
apply to any installation occurring on or after August 1, 2022. If the Schluter
®
-DITRA-HEAT or Schluter
®
-DITRA-HEAT-DUO uncoupling membrane
are used in conjunction with other Schluter products, a different Schluter warranty may apply. For the most current information and materials
regarding Schluter Systems warranties and programs, please visit https://www.schluter.com/schluter-us/en_US/downloadfiles.
MAKING A CLAIM: To make a claim under this Limited Warranty, the Owner must provide Schluter Systems
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with written notice within thirty (30)
days of any alleged defect in the Products covered by this Limited Warranty, together with date and proof of purchase of such Products and/or all
of its components and name and address of all installers and all invoices related to the original installation, failing which this Limited Warranty shall
have no legal effect
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. Schluter Systems reserves the right at its election and as a condition of this Limited Warranty to inspect the alleged failed and/
or defective Products.
All U.S. Claims shall be sent to: All Canadian Claims shall be sent to:
Schluter Systems L.P. Schluter Systems (Canada), Inc.
Attn: Warranty Claims Dept. Attn: Warranty Claims Dept.
194 Pleasant Ridge Road 21100 chemin Ste-Marie
Plattsburgh, NY 12901 Ste-Anne-de-Bellevue, QC H9X 3Y8