Handbook

40Production Drive, Alfredton, VIC 3350 Ph: 1300 376849 Ext2
Email:
[e-mail] www.bar-fridges-australia.com.au
All refrigerated compressor driven products purchased from Bar Fridges Australia (BFA) are covered by our
exclusive ‘Product Confidence’ warranty;
*Products purchased OVER $500, 2 Years Australia Wide ‘On Site’ parts and Labor Warranty strictly
from the invoice purchase date. This is NOT ‘parts only’ or ‘back to base’, this is real warranty no cost to you.
*Exceptions: Scratch ‘n’ Dent and items on special (see below) and any application where products other
than drinks are used for cold storage.
*Products purchased UNDER $500: 1 Year Australia Wide ‘New Replacement’ Warranty from the invoice
purchase date will be replaced with new, depending on location and logistics.
*The warranty has been stream-lined in May 2017 to include commercial and domestic under one umbrella.
*Exceptions: Scratch ‘n’ Dent and items on special (see below) and any application where products other
than drinks are used for cold storage.
All ‘Scratch N’ Dent bargains and Sales / Specials’ where stock is reduced in price have separate warranty
terms which are stipulated on both the website listing and the invoice. These units are deemed to be second
hand and are discounted accordingly - their warranty periods are also reduced.
BFA will pay all costs to repair, replace (with similar or equivalent model) or refund (at our sole discretion) for
any faulty unit or part thereof should the fault be deemed as a defect in operation, material, or workmanship.
BFA is geared towards fairness in all cases. In most instances when we recognise a problem and the problem
can be remedied on-site, the work is undertaken via our fleet of service technicians. Should it prove difficult to
diagnose the fault or perform the repair work in the space or environment provided, or if the unit is located
outside the BFA service area then the unit will need to go off site for repair and return.
Warranty Does Not Include;
• Any expenses resulting from service calls for either products or faults that are not specifically covered
by this warranty, (including units which are found to be operating normally). All call out fees will then
be borne by the client (at our discretion).
• Any expenses resulting from service calls for both fault diagnosis and repair after the above warranty
terms have expired. BFA will always attempt to assist after warranty periods have expired with spare
parts and service, just as we would within warranty periods. Glass door fridges are more prone to
needing maintenance than domestic units do.
• Any client wishing to return a purchased unit with no legitimate reason. It is understood that the client
has read our listing and knows all of the specifications in regards to size, noise levels,
condensation, power consumption and the correct environment suited for the fridge. The cost
to return is fully borne by the client as well as the initial cost of the delivery, plus a re-stocking fee of
10%. This strictly applies for a 14 day period from the date of the delivery.
• Any expenses resulting from defects to the unit caused by any person, other than BFA or its
authorized service agents, including;
a) Incorrect installation – such as a lack of ventilation, exposure to the elements where it’s not part of
the refrigerator specification, sunlight in particular .
b) Abuse, misuse or alteration.
c) Failure to let compressor oil and/or refrigerant settle after relocation.
d) Damage during movement by the client from one location to another including lifting the unit by the
doors or door handles.
e) Act of god or his son, or aliens invading earth.
f) Insect and/or vermin infestation.
g) Electrical/Power surges and/or storm damage.
h) Damage to any area or structure due to movement of the fridge, like wooden floors, walls and glass
etc.
i) Faults due to client re programming or setting controllers wrong.
j) Blocked condensers due to not being cleaned, it is up to customer to ensure condensers are
cleaned periodically, see www.cleanme.eu
for relevant info on the type of units that need this.
WARRANTY STATEMENT
Effective Sept 10th, 2018, UD 10/09/18