Technical information

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Presentation
A dedicated services offer for your
installed base
Schneider Electric, with its experts, products and dedicated tools, provides services
such as system design, consultancy, maintenance contracts, modernisation of
facilities or delivering projects.
The Schneider Electric services offer is structured around several key areas:
b Maintenance and support services:
v A set of services to help maintain reliability and availability of automated control
systems. These services may be the subject of a bespoke maintenance contract to
meet your requirements more closely.
b Consultancy services:
v Diagnostics of the installed base
b Modernization solutions:
v Migration solutions including consultancy, expertise, tools and technical support
to help ensure a smooth transition to newer technology while keeping the wiring and
the encoding in most cases.
Customization services are also available to accommodate specic requirements.
For more information, please consult the specic pages on our website
www.schneider-electric.com/automationservices
Maintenance and support services
Spare parts, exchanges and repairs Everything you need to get equipment working again as quickly as possible
Solutions to respond very quickly to requests for spare parts, exchanges and repairs
to your installed automation equipment (automation platforms, Human Machine
Interfaces, drives, distributed I/O):
b Spare parts management:
v Identication of critical parts
v Stock of spare parts: a Schneider Electric owned stock of spare parts, on your
site or in one of our warehouses, with immediate availability on site or a contractually
agreed delivery time if stored off site
v Testing of spare parts stored on site
v Automatic stock lling
b Repairs:
v Broken down products are repaired in a network of worldwide repair centres. For
each repaired product, our experts provide a detailed report.
b On-site repair:
v Our experts’ knowledge and expertise
v Monitoring of specic repair procedures
v Availability of our teams to respond 24/7
b Exchanges:
v With standard replacements, receive a new or reconditioned product before the
broken down product has even been sent back
v Fast exchanges offer the option to receive the replacement product within
24 hours (in Europe)
Preventive maintenance Improving and guaranteeing the long-term reliability and performance of your
installations
Schneider Electric’s preventive maintenance expert assesses your site, the
equipment to be managed and sets up a maintenance program to accommodate
specic requirements. A list is provided of the tasks to be performed and their
frequency, including site-specic tasks, describing how preventive maintenance is to
be managed.
Extended warranty An additional manufacturer warranty covering replacement or repair of the
equipment
The extended warranty offers the option to take out a 3-year warranty. The warranty
period can vary according to the geographical area, consult your Customer Care
Centre.
Online support Access to dedicated experts
Priority access to experts who can answer technical questions promptly concerning
equipment and software both on sale and no longer commercially available.
Software subscription Access to software upgrades and new features
By subscribing to software updates, users are able to:
b Purchase licences
b Receive updates, upgrades, software migrations and transitions
b Download software from Schneider Electric’s software library
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