Specifications

PICED FAQ

Page 47

C-Gate Log

C-Gate also has a log which can be enabled. This provides more details about what is happening

on C-Bus than the PICED log.

Diagnostic Software

The C-Bus diagnostic software can be downloaded from the Schneider Electric (Australia) web

site. It can provide insight into what is happening on C-Bus.

Techniques

As every problem is unique, it is hard to give specific advice. However, by following the guidelines

below, you should be able to resolve, or at least narrow down, the vast majority of problems.

Finding what is controlling a group

The majority of system related problems are where one or more Group Addresses are not doing

what is expected. The logs can be read to determine what is (or isn't) controlling the Group

Address(es) in question. It is not uncommon for there to be more than one device controlling a

Group Address inadvertently, so the logs should be read thoroughly.

First Step

The first step in resolving a problem should be :

1. Enable the PICED Log (preferably with the log time shown)

2. Get the "problem" to occur

3. Look at the log for the time at which the problem occurred to try to find clues to the nature of the

problem

Check Logic

If you have used Logic in your project, switch the logic off and see if the problem still occurs. If the

problem is caused by the logic, then Debug the logic.

Narrow Down the Cause

The next step is to try to narrow down the source of the problem. The problem could be within the

PICED software, C-Gate or within C-Bus. Using the PICED log will allow you to determine whether

the PICED software is doing what you expect. The log can also provide information about what

C-Gate is doing.

Use the Diagnostic Software to observe the messages on C-Bus. If the correct messages are on

C-Bus, then the problem does not lie within the PICED software or C-Gate. If the correct

messages are being sent by the PICED software, but they are not appearing on C-Bus, then the

problem may lie within C-Gate, the connection to C-Bus or the C-Bus network itself. In this case,

the PICED log or the C-Gate log can provide additional information.

If the problem appears to be related to C-Gate, a Telnet session can be opened to C-Gate to allow

the user to manually send commands. Refer to the C-Gate documentation for more details.

Using PICED to Narrow Down Cause

The

PICED

log shows the source of all transmitted commands, which will be one of :

User click (a user has clicked on a component)

Schedule

Logic

Irrigation

Scene (triggered by external source or by any of the above)