Specifications

PICED FAQ

Page 48

If the command was sent as part of a Scene, this will be shown.

For example, a log line showing :

09/05/2005 12:16:31 PM C-Bus Tx : Set Kitchen On (User Click)

means that at 12:16:31 PM on 09/05/2005, the "Kitchen" group was switched on, and the source of

the command was a user click.

09/05/2005 12:19:01 PM C-Bus Tx : Ramp Porch to 60% over 4s (Schedule "Night Time"/Scene

"Welcome Home")

means that this command was originated by Schedule "Night Time" which triggered Scene

"Welcome Home".

09/05/2005 12:21:12 PM C-Bus Tx : Set Basement Light 1 On (Logic Line 40)

means that the command was initiated by line 40 of the logic code.

Using Diagnostic Software to Narrow Down Cause

The Diagnostic Software can be used to identify the unit address of the unit generating a

command. In some cases, there will be more than one unit controlling a Group Address and this

can cause unexpected behaviour.

Resolving Problems within C-Bus

If the problem lies within C-Bus, then check the following :

Logic in output units can cause unexpected behaviour

Area addressing can cause unexpected behaviour

Unit programming

C-Bus voltages (Diagnostic Software can be used for this)

C-Bus clocks

C-Bus burdens

C-Bus cable lengths

Number of C-Bus units on a network

Electrical noise on C-Bus

Use the Diagnostic Software Traffic Analyser to look at the amount of traffic and error rates

Obtaining Additional Information

Before contacting Schneider Electric (Australia) for support, check whether the Other Sources of

Information contain an answer to your problem.

Last Resort

As a last resort, contact Schneider Electric (Australia) Technical Support. When reporting errors,

the following information is essential for the diagnosis of the problem :

1. Software versions being used :

- PICED

- C-Gate

- C-Bus ToolKit

2. Details of the error

- Error number (if relevant)

- What you did to make the error occur

- What you observed and what you expected to see

- Was it possible to make the error occur again ?

- The results of any testing you have already performed

To support the diagnosis, you may also need to provide :