Specifications

PICED FAQ

Page 7

If C-Gate takes longer than 5 seconds to respond to PICED, then PICED will assume that C-Gate

is not present. One cause of long delays is a slow Internet connection. This can only be fixed by

using a faster connection.

The other cause of long delays is Domain Name Server (DNS) lookups when there is no Internet

connection established. If your computer has an Ethernet card installed, some drivers will not

realise that there is no connection to the Internet available. When C-Gate tries to do a DNS lookup,

it can take up to a minute to complete. To fix this, it is necessary to modify your HOSTS file to

prevent DNS lookups for the local machine. On your computer there should be a file called hosts

(this file name has no file extension) :

c:\windows\hosts

for Windows 98 machines

c:\windows\system32\drivers\etc\hosts

on Windows NT and XP machines

This file should contain a line :

"127.0.0.1 localhost"

If this file does not exist, there may be a file called hosts.sam ("sample" hosts file) which can be

used to create the hosts file. To make this file operate, it is necessary to rename it to remove the

".sam" extension (the file will now be called "hosts", with no file extension at all). This can be done

using Windows Explorer or any file management program.

5. C-Gate does not have the appropriate license for the number of networks

being used

C-Gate uses a "dongle" to control the number of C-Bus Networks that can be accessed. To use

more networks, the appropriate C-Gate license must be purchased.

6. Firewall Set-up

Check that your computer firewall is not blocking the ports which C-Gate needs to use.