Technical information

Troubleshooting and FAQ
EIO0000000638 04/2012 97
Resolution: Follow the flowchart below for troubleshooting purposes and then refer
to the next table:
Check Action
1 Check that:
z The cable is correctly linked to the controller and to the PC, and is not damaged,
z You used the specific cable or adapter, depending on the connection type:
z Ethernet and Serial link connection.
z XBT ZG 935 cable for a USB connection.
z XBT ZG 935 and XBT ZGUSB or TCS XCNA MUM3P and XBT ZGUSBB connection when the
controller is mounted on a front panel.