User Manual

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5200UZI WHC2_5921 and 5200EZI WHC2_5922 USB ZB Interface and Ethernet ZB Interface User’s Manual
© 2012 Schneider Electric. All Rights Reserved.
6.0 Commissioning and Troubleshooting
The Zoolkit Wizard follows a series of steps using dialog windows that require your
input. The user interface is similar to many other applications. The Zoolkit application
does the following:
• Loads device drivers on the PC as needed.
• Starts up the Zoolkit user interface (UI) and a wizard to guide you through
various tasks.
• Locates and identifies the ZB interface unit or units. The user can rename the
units for ease of identification and commissioning tasks.
• Finds the ZigBee network that is connected to the ZB interface unit.
• Identifies the devices on the ZigBee network and allows you to cycle them
through their functions. Refer to Zoolkit help and tutorial files.
• Creates a file that the PICED software program uses to monitor and control
the ZigBee devices locally, or remotely over the Internet. PICED is used with
the Wiser Home Control and also with touch screen products from Schneider
Electric.
6.1 Troubleshooting
If you have problems, try these remedies first. If you are unable to resolve the
problem, contact your local Schneider Electric office or Technical Support.
The basic troubleshooting flow is as follows:
1. Check the physical connections between the ZB interface unit and the PC,
Wiser Home Control, Ethernet router and power supply.
2. Verify that the ZB interface unit can connect to the ZigBee network using the
E-mode method. The ZigBee status indicator should behave as described in
Section 4. Make sure that the ZB interface unit is within 20 metres of the
ZigBee network.
3. If the Zoolkit software wizard cannot locate the ZB interface device, try the
following procedure:
a. Check the IP address using the IP Utility program.
b. Make sure that the Zoolkit program is not being blocked by a firewall or
by anti-virus software.
c. Check for error messages generated by Zoolkit.
d. Disconnect and reconnect the ZB interface.
e. Shut down and then restart the Zoolkit software application.
4. If Zoolkit finds the ZB interface but cannot see the ZigBee network, try rejoining
the ZB interface to the ZigBee network manually using E-mode.