Instruction manual

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Sphere System Instruction Manual
39
Frequently Asked Questions
Can I have more than one Controller in a
room?
Multiple Controllers can be used to control
the same lights in a room (e.g. 1 Wall
Controller and 1 Handheld Controller).
Controllers are added by simply duplicating
the Haze, Room and Mode switch settings
on each of the additonal Controllers. Note
if a Controller sends the same command as
the previous command sent from another
Controller, there will be no response. A
second button push will be required. (This
is a result of the last Controller command
information being held only in the Receivers).
One Controller can dim the channels and an
alternate Controller can operate scenes. To
do this set the dimming/scene switch to ‘D’
or ‘SC’ as required.
How do I replace a lost or damaged
Controller?
If a Controller is damaged or lost, obtain a
replacement and find the record made of the
switch settings on the old Controller then
duplicate these exactly on the new Controller.
Since all the channel and scene settings are
stored in the Receivers, no reprogramming
is necessary.
Where should I install the Controllers?
Once programming the Receivers has
finished, position the Controller(s). As the
system is wireless these can be positioned
anywhere in the home, taking into account
range limitations (page10). A fixed Controller
by the door of every room equipped with
Sphere will be easy to find when entering
or exiting.
What is happening if the lighting seems to
change by itself?
Sphere control commands are heavily
encrypted. As such unexpected changes to
the lighting in one or more rooms can only
be caused by Sphere Controllers that have
the same switch settings being operated
nearby, for instance in adjacent rooms or
neighbouring apartments that have the
Sphere system. The best way to avoid
conflicting operation is to plan the switch
settings in advance for all adjacent and
nearby systems. However it is still possible
that interference could occur if a new Sphere
system is installed locally. In this case, the
House switch settings on the Controller of the
affected room(s) will need altering as follows.
(Note that access to the Receivers will be
required to press the Receiver buttons during
this process).
1. Change the coding of the House switches
on the Controller of an affected room by
moving one (or more) switch to its alternate
position. The associated Receivers will
no longer respond. Note that at least one
switch needs to be in the up position.
2. Check that the new switch setting does not
interfere with other rooms or neighbouring
systems.
3. Once a House switch setting has been
found that does not interfere with other
Sphere systems the channels of the
associated Receivers will need to be
reassigned as described in the ‘System set
up’ section, page 20, in effect starting a new
installation. As long as the Receivers are
assigned to the same channels as before,
stored scenes will be not be affected.
4. If there are more Controllers for the same
room, their switch settings should also be
updated. Ensure a note is made of the new
switch settings.
Following a period of successful installation
and use:
1. If there is no response to Controller
commands.
a) Check that the mains supply to the
installation is still in place, i.e. no MCB’s
have tripped.
b) Check that the controller LED’s light when
a button is pushed and that the batteries
are OK as described on page 36.
c) Ensure no room or house switch has been
changed inadvertently.
d) Ensure there are working lamps running
from affected Receivers / in affected
channel(s).
e) Check the points above, and then gain
access to and observe at least one of the
Receivers (if installed a Floor Receiver is
most convenient) to see if the Receiver
LED flashes when the centre button of a
Controller is pushed.
f) If all checks are OK and the fault still
occurs, contact the Helpline, page 43.
2. If any of the lighting loads develop
unusual behaviour e.g. flicker or cannot
be turned off.
a) Check that the relevant connected load
is the correct type (pages 34–35).
b) Disconnect the supply to the system by
tripping the appropriate circuit breaker /
removing the circuit fuse, then reconnect
the supply by resetting the circuit breaker
/ replacing the fuse (if in doubt contact
a qualified electrician) then operate the
system.
c) If after carrying out the above the behaviour
continues to occur, contact the Helpline,
page 41.
If there are any more questions about the
Sphere system or how to use it and to find out
about updates and more FAQ’s, please visit
the website www.getplc.com/sphere