Warranty

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4. Warranty Return and Repair Process
Contact Schneider Electric Solar with a brief description of the error to evaluate and troubleshoot the
issue while the Product is in the field, as many problems can be solved with remote guidance.
Please have Your Owner’s Manual ready for reference and be prepared to supply:
o The serial number and part number of Your Product
o A copy of Your dated commercial invoice
o Information about the installation and commissioning or inspection certificate
o Information about the failure
Schneider Electric Solar or designated service provider reserves the right to refuse exchange requests
for lack of proper documentation and information.
i. Return Material Authorization (RMA) for defective Products
After attempts to correct the problem remotely with Your assistance and if the Product must be returned to
Schneider Electric Solar or designated service provider for replacement or repair, You must obtain a Return
Material Authorization (RMA) number and the correct return center "Ship to" address. Product shipments
will be refused and returned at Your expense if they are unauthorized or returned without an RMA
number.
ii. Once an RMA has been issued for exchange for defective Products
Schneider Electric Solar or designated service provider, at its sole discretion, will ship an equivalent
replacement Product to You. The allegedly defective Product must be returned in the same transport
packaging that the replacement product was provided in. The defective Product must be shipped back to
Schneider Electric Solar within ten (10) working days after receiving the replacement Product. If Schneider
Electric Solar does not receive the Product within this timeframe, the Product cost will be billed back to You
(including shipping costs, handling fees and if applicable all taxes, duties and tariffs).
Specific Information Regarding Warranty Coverage
Visually evident damage caused by shipping or mishandling is to be reported to the freight carrier within twenty-
four (24) hours. Shipping damage is the responsibility of the freight carrier, not Schneider Electric Solar and
should always be duly noted with the freight carrier prior to accepting and signing for the Product.
5. Invalid Warranty Claim
If the allegedly defective Product that is returned to Schneider Electric Solar (or service partner) pursuant to this
Warranty Statement is found by Schneider Electric Solar to be free of defects, Schneider Electric Solar will
charge a flat-rate inspection charge for each Product of €235, plus any Warranty Logistics Costs incurred by
Schneider Electric Solar. In the event that Schneider Electric Solar ships a replacement Product to You before
its inspection and thereafter determines the alleged defective Product to be defect free based on its inspection,