User Manual

15
Easy UPS SRV Series Extended Runtime 1000VA, 2 000VA, 3000VA
Troubleshooting
Use the table below to solve minor installation and operation problems. Refer to the APC by Schneider Electric
website, www.apc.com for assistance with complex UPS problems.
Problem and/or Possible Cause
Solution
UPS will not turn on when utility input is available or there is no power output
The UPS is not turned on.
Press the button to turn on the UPS.
The UPS is not connected to utility power
supply.
Check that the power cable from the UPS to the utility
power supply is securely connected at both ends.
See “Start Up” on page 8 in this manual.
Input thermal circuit breaker on the UPS is
tripped.
Press the input thermal circuit breaker reset button in the rear
panel.
The UPS is operating on battery, while connected to the input utility power
There is high, low, or distorted input voltage
or frequency.
Connect the UPS to a different outlet on a different circuit. Test
the utility input power to ensure the unit is receiving input
power.
If display is on, navigate and check the input voltage and
frequency.
UPS, when connected to battery, is not supplying power to the connected equipment
The UPS is not turned on.
If the UPS has shutdown (the display is not on), follow the
procedure “Cold start the UPS” on page 8.
The battery is not connected.
Connect battery to the UPS. See “Start Up” on page 8 in this
manual.
Low battery cut off. UPS may have
discharged the battery due to utility power
outage and turned the output off due to low
battery condition.
Wait for the utility power to return and charge the battery. To
turn on the output power after utility power returns, press
button.
UPS emits an audible beeping sound at long intervals
The UPS is operating normally when running
on battery.
UPS has detected an error. See “Alarms and Notifications” on
page 11 in this manual.
Alarm LED is illuminated. The UPS displays an alarm message and emits a constant beeping sound
The UPS has detected an error.
See “Alarms and Notifications” on page 11 in this manual.
No audible sounds from UPS even when the Alert LED is illuminated.
Audible alarm is disabled.
Change the UPS configuration to enable audible alarms.
UPS is not providing expected backup time.
The UPS battery is discharged due to a recent
power outage.
The batteries require recharging after extended outages.
Batteries can wear faster when put into service without proper
recharging or when operated at elevated temperatures.
The battery is near the end of its service life.
If the battery is near the end of its service life, consider
replacing the battery, even if the replace battery indicator is not
illuminated. See “Start Up” on page 8 in this manual.