Warranty

Effective 2014.07.07
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ii. Once an RMA has been issued for exchange
Schneider Electric will generally ship an equivalent replacement Product to the specified customer or the distributor location within
48-72 hours.
The allegedly defective Product must be returned to Schneider Electric in the same transport packaging that the replacement unit
was provided in. Schneider Electric will supply all labels and documentation for the return of the defective Product. The defective
Product must be shipped back to Schneider Electric within 10 working days after receiving the replacement Product. If we do not
receive the Product within this timeframe, the unit cost will be billed back to the customer (including shipping and handling fees).
iii. Once an RMA has been issued for repair
Schneider Electric will arrange for the repair of the Product on-site or at a repair facility.
The allegedly defective Product being returned for repair at Schneider Electric, or designated service partner, must be packaged in a
suitable manner to prevent damage during transportation (equivalent to original packaging or better). Schneider Electric will provide
the necessary instructions to correctly ship the Product (including designated freight carrier, documentation information, address,
etc.) to the repair facility.
Standard ground shipping costs are covered by Schneider Electric both ways. Any expedited shipping costs will be the responsibility of
the customer and billed accordingly.
Visually evident damage caused by shipping or mishandling is to be reported to the freight carrier within 24 hours. Shipping damage is the
responsibility of the freight carrier, not Schneider Electric, and should always be duly noted with the freight carrier prior to accepting and
signing for the Product.
Any Products that are damaged during the returned shipping process are not covered by this warranty. Schneider Electric assumes no
liability for this damage.
5. Service Reimbursement
Schneider Electric in its sole discretion may offer a service reimbursement for the services of a qualified installer performing specific
Product replacement and re-commissioning under the terms of this warranty. Please contact your local Schneider Electric office for details
and application related to your Product.
6. Invalid Warranty Claim
If the returned defective Product to Schneider Electric (or service partner) pursuant to this Policy, and is found by Schneider Electric to be
free of defects that would qualify it for repair or replacement under this Policy, Schneider Electric will charge a flat-rate inspection charge
for each Product of $250
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, plus shipping and packaging costs. In the event the defect free unit is returned to the customer then to also
charge for the replacement unit.
7. Out of Warranty Service
If the Warranty Period for your Product has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of the
warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee, as
determined by Schneider Electric in its sole discretion.
Please contact your local Schneider Electric office to determine if out of warranty service is available for your Product.
To return your Product for out of warranty service, contact Schneider Electric Customer Service for a Return Material
Authorization (RMA) number and follow the appropriate steps outlined in "Return Procedure".
Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the
minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If applicable,
you will be contacted by Customer Service once your unit has been received.
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