Conext Configuration Tool Manual

System Logging

4–6 975-0720-01-01

This manual is for use by qualified personnel only

Troubleshooting

Getting Conext Configuration Tool to send an email can be challenging because

all parameters need to be correct. Firewalls and security programs can also

block email attempts even when all connection parameters are correct.

Always try a short log first with your email connection parameters to make sure

that emails will go through at all before committing to a big logging session.

Security programs can block emails from Conext Configuration Tool despite

allowing emails from a more recognized email program. It may be necessary to

disable your virus scanning program entirely for Conext Configuration Tool to

transfer log files across the Internet.

FTP Options

Another efficient way to send log files offsite is to use FTP (File Transfer Protocol).

FTP can be used instead of or as well as email.

For FTP to work, the computer running Conext Configuration Tool must have a

live Internet connection. There must also be an account on an FTP server that will

receive the compressed log files. You may need to ask your Internet provider or

system administrator for help.

To enable FTP transfer of log files, select FTP. This expands the FTP folder and

enables the configuration fields.

FTP Server

This is the name of the host computer hosting the FTP repository. It generally

requires a format such as ftp.yourhost.com

Port

FTP transfers usually occur on port 21 which is the default for this field. However,

some FTP servers may use a different port number to get around firewalls.

Userid and Password

All connections to an FTP server require authentication with a user ID and usually

a password.