October 2006 Model DPC2505™ and EPC2505™ Cable Modem User's Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2 FCC Compliance......................................................................................................... 8 Introduction ................................................................................................................ 9 What's in the Carton?.......................
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
IMPORTANT SAFETY INSTRUCTIONS Heed All Warnings Adhere to all warnings on the product and in the operating instructions. Read, Retain, and Follow These Instructions Carefully read all safety and operating instructions before operating this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions. Comply with Warnings Avoid electric shock.
IMPORTANT SAFETY INSTRUCTIONS Overloading WARNING: Avoid electric shock and fire hazard! Do not overload mains AC outlets and extension cords. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products. Do not overload electrical outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock.
IMPORTANT SAFETY INSTRUCTIONS Cleaning This Product WARNING: Avoid electric shock! Unplug this product before cleaning. Clean only with a dry cloth. Before cleaning this product, unplug it from the electrical outlet. Clean this product only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.
IMPORTANT SAFETY INSTRUCTIONS Obtaining Service for Product Damage For damage that requires service, unplug this product from the AC outlet. Refer all servicing to your service provider or qualified service personnel.
FCC Compliance FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Introduction Introduction Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Model DPC2505 or Model EPC2505 Wideband Cable Modem offers high-end performance and unsurpassed reliability at data rates up to three times that of conventional DOCSIS 2.0 (DPC2505) and EuroDOCSIS (EPC2505) cable modems. With your new DPC2505 or EPC2505, your Internet enjoyment and business productivity will surely soar.
What's in the Carton? What's in the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged.
Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that the cable modem is active and fully operational. See Front Panel LED Status Indicator Functions (on page 29) for more information on front panel LED status indicator functions.
Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC2505 and EPC2505 wideband cable modems. 1 POWER 12VDC—Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord that is provided with your cable modem CAUTION: Avoid damage to your equipment. Only use the AC power adapter and power cord that is provided with your cable modem.
Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this user's guide thoroughly before you decide where to place your cable modem.
What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. Note: You will also need an active cable input line and an Internet connection.
How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the two options in this section.
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet. Professional installation may be available.
How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start, select Settings, and choose Network and Dial-up Connections. 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3 Click Advanced in the User Mode window, and then click OK.
How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the USB drivers for the cable modem. Note: If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
How Do I Install USB Drivers? 22 4 Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next. 5 Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished. 6 Click Finish to close the Found New Hardware Wizard window. The USB drivers are installed on your PC, and your USB devices are ready for use. 7 Try to access the Internet.
How Do I Mount the Cable Modem on the Wall? How Do I Mount the Cable Modem on the Wall? Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be able to easily reach the cable modem without strain. Leave sufficient clearance between the bottom of the cable modem, and any flooring or shelving underneath, to allow access to cabling.
How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall. Wall Mounting Instructions Complete these steps to mount the modem to the wall. 1 Using a drill with a 3/16-in bit, drill two holes at the same height and 4 inches apart.
Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access. Q. How do I arrange for installation? A. Call your service provider to inquire about professional installation.
Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 29), for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.
Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing the IP address on Windows 95, 98, 98SE, and ME Systems 1 Click Start, and then click Run to open the Run window.
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Front Panel LED Status Indicator Functions Normal Operations The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations.
Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access.
Notices Notices Trademarks Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc. DPC2505 and EPC2505 are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS is a trademark of Cable Television Laboratories, Inc.
Scientific Atlanta, A Cisco Company 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices section of this document for a list of the Scientific-Atlanta, Inc. trademarks used in this document. All other trademarks shown are trademarks of their respective owners. Product and service availability subject to change without notice. © 2006 Scientific-Atlanta, Inc.
