Webstar Cable Modem Model DPX100 Cable Modem Model DPX120 Cable Modem
IMPORTANT RULES FOR SAFE OPERATION Read and Retain These Instructions Note to the Installer Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
IMPORTANT RULES FOR SAFE OPERATION, continued Cleaning the Equipment Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this equipment. Placement Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place this equipment on a stable surface.
IMPORTANT RULES FOR SAFE OPERATION, continued Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Do not expose this equipment to liquid or moisture. Do not place this equipment on a wet surface. Do not spill liquids on or near this equipment.
IMPORTANT RULES FOR SAFE OPERATION, continued Checklist Damage that Requires Service Equipment Checklist For damage that requires service, unplug this equipment from the electrical outlet.
Overview Contents Overview ............................................................................ 6 Before You Begin .............................................................. 7 System Requirements ...................................................... 8 WebSTAR Cable Modem Front Panel ........................... 9 WebSTAR Cable Modem Back Panel .......................... 10 WebSTAR Cable Modem Features Welcome to the world of high-speed Internet access.
Before You Begin Contacting Your Local Cable Service Provider You need to set up an Internet access account with your local cable service provider in order to use your cable modem.
System Requirements Introduction This section provides hardware and software requirements. • A PC with a Windows 98/98SE/ME/2000 or XP operating system Minimum System Requirements for PCs • A master USB port installed in your PC • A PC with a Pentium MMX 133 processor or greater • 32 MB of RAM • Netscape or Internet Explorer • CD-ROM drive Minimum System Requirements for Macintosh • MAC OS 7.
WebSTAR Cable Modem Front Panel Front Panel Indicators 1 POWER Illuminates solid green to indicate that power is being applied to the cable modem 2 PC Illuminates solid green to indicate that an Ethernet/USB carrier is present Blinks to indicate that Ethernet/USB data is being transferred between the PC and the cable modem ER POW PC A DAT LE CAB 1 2 3 4 3 DATA Blinks to indicate that data is being transferred between the modem and the cable network 4 CABLE Illuminates solid green when the mo
WebSTAR Cable Modem Back Panel Back Panel Components 1 POWER POWER 12 VDC RESET ETHERNET 3 USB 4 CABLE IN 5 T9917 10 Note: Only use the power cord and the AC power adapter that are provided with your cable modem. 1 2 Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem 2 RESET Reset-to-Default button (Factory Reset) CAUTION: This button is for maintenance purposes only.
Modem Installation Installing the Modem The following diagram illustrates one of the various connection options that are available to you. RF Cable Cable Splitter CH+ POWER 12 VDC Power Supply ETHERNET Power Supply RESET USB VOLñ VOL+ MENU GUIDE INFO A/B POWER CHñ BYPASS RF Cables Cable-Ready TV, VCR, or Set-Top Converter PC CABLE IN Follow these steps for proper installation. 1. Power down your PC and unplug it from the power source. 2.
TCP/IP Configuration Introduction This section contains instructions for configuring the WebSTAR cable modem to run in Windows or Macintosh environments. In addition, TCP/IP protocol in a Windows environment is different for the Windows 95/98/ME/and 2000 versions. Follow the appropriate instructions in this section to configure the TCP/IP protocol. Windows 95/98/ME Follow the instructions in this section to configure the WebSTAR cable modem for TCP/IP in a Windows 95/98/ME environment.
TCP/IP Configuration, continued 10. Click the Gateway tab and verify that these fields are empty. If they are not empty, highlight and delete all information from the fields. 11. Click the DNS Configuration tab, and then select Disable DNS. 12. Click OK. The Copying Files window opens. 13. When the system finishes copying the files, click OK. 14. Close all networking windows. 15. When the System Settings Change dialog box opens, click YES to restart your computer. 1.
TCP/ IP Configuration, continued Windows 2000 Follow these steps to install and configure the TCP/IP protocol for Windows 2000 environments. 1. 2. 3. 14 Click Start, select Settings, and choose Network and Dial-up Connections. The Network and Dial-up Connections window opens. In the Network and Dial-up Connections window, double-click the Local Area Connection icon. The Local Area Connection Status window opens. In the Local Area Connection Status window, click Properties.
TCP/IP Configuration, continued 5. 6. 7. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option will not appear. If it appears, select the option. A check mark appears in the option. Verify that the Use 802.3 option located in the upper right-hand corner of the TCP/IP window is unchecked. If there is a check mark in the option, deselect the option, and then click Info in the lower left-hand corner.
USB Driver Installation Introduction This section contains instructions for installing the WebSTAR cable modem USB drivers if your PC is equipped with a USB interface and a Windows 98/98SE/ME/2000/or XP operating system. The USB driver installation procedures are different for each operating system. Follow the appropriate instructions in this section for your operating system. If your PC does not have a USB interface, you may skip this section.
USB Driver Installation, continued Windows 2000 Follow these steps to install the WebSTAR cable modem USB Drivers for Windows 2000 environments. 6. In the Found New Hardware Wizard window, click Next. The system searches for the driver file for your hardware device. 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM driver of your PC. 7. After the system finds the USB driver, the Digital Signature Not Found window opens displaying a confirmation message to continue the installation.
USB Driver Installation, continued Windows XP Follow these steps to install the WebSTAR cable modem USB drivers for Windows XP environments. 1. Insert the USB Cable Modem Driver Installation disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green; then, plug the USB cable into the USB port on your PC. The Found New Hardware Wizard window opens. 3.
Troubleshooting Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. Q. How do I arrange for installation? A. Professional installation from your cable service provider may be provided.
Troubleshooting, continued Common Troubleshooting Issues The modem does not register an Ethernet connection. The modem does not register a cable connection. Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully. • The modem works with a standard, 75-ohm, RF coaxial cable.
Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch.
Detailed Front Panel Indicator Functions This chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel indicators during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Detailed Front Panel Indicator Functions, continued This chart illustrates the appearance of the cable modem front panel indicators during normal operations. Front Panel Indicators During Normal Operations Step 9 Front Panel Indicator Normal Operations (Bold denotes normal) 1 POWER ON 2 PC ON - When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem.
Detailed Front Panel Indicator Functions, continued This chart describes the appearance of the cable modem front panel indicators during special conditions to show that cable modem access protection is enabled, or that you have been denied network access.
Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc. Other trademarks listed herein are the property of their respective owners. Disclaimer Scientific-Atlanta, Inc. assumes no responsibility for errors or omissions that may appear in this guide. Scientific-Atlanta reserves the right to change this guide at any time without notice.
United States FCC Compliance This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation. WebSTAR Cable Modem Model DPX100 Scientific-Atlanta, Inc.
