92_Cable_CoverBro_EN.indd 1 11/6/07 7:47:39 AM Customer Service: For any questions concerning your Rogers Home Phone, do not hesitate to contact our Customer Support team at 1 888 ROGERS1 (1 888 764-3771). Technical Support and Repair Service: Contact us if you have any problems with your Rogers Home Phone line or have technical questions: E-mail at homephonesupport@rci.rogers.com • Dial 1 888 ROGERS1 when you are away from home and request Technical Support.
Calling Features Quick Codes Welcome to the Family. Now you can call other Rogers customers without paying Long Distance charges. Use these quick codes to access the Calling Features you want. Calling Features Press Access Voicemail from home Activate Call Forward – All calls With your new Rogers Home Phone service, you can call friends and family in Canada who have Rogers Home Phone, Rogers Wireless or Fido® service without paying Long Distance charges.
Contents Making Calls – The Fundamentals. . . . . . . . . . . . 3 Dialing Local Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Emergency Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long Distance Calling and Plans . . . . . . . . . . . . . . . . . . . . Free Long Distance Calling to other Rogers Customers. . Long Distance Lock. . . . . . . . . . . . . . . . .
Making Calls – The Fundamentals Making Calls – The Fundamentals In this section, you’ll find general information about how to use Rogers Home Phone. Dialing Local Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Emergency Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long Distance Calling and Plans . . . . . . . . . . . . . . . . . . . .
Dialing Local Calls Rogers Home Phone provides you with access to the basic and advanced calling features that you’ve come to expect. Rogers Home Phone residential telephone service includes: • Basic service • Emergency services (911) • Service for the hearing- or speech-impaired To contact emergency services (fire department, police, ambulance), .
5. Re-enter the new Long Distance Lock PIN and press your selection. to confirm 6. Listen for the confirmation message and then hang up. To deactivate Long Distance Lock: 1. Pick up your phone and dial . 2. Enter your Long Distance Lock PIN* and press when prompted. The default Long Distance Lock PIN is the last four digits of your phone number. For example, if your phone number is (123) 555-1234, your default PIN is 1234. 3. Listen for the confirmation message and then hang up.
Call Display With Call Display, you can see the caller’s name and number before you answer the phone. To use this feature, you require a Call Display compatible phone with a display screen. To override this feature and display your Call Display information on specific calls: 1. Pick up your phone and dial . 2. Dial the number. Your name and number will be displayed. How to use Call Display: Because this service is always on, you never need to activate it.
To deactivate Call Forward – No Answer: Helpful Hints: 1. Pick up your phone and dial confirmation tone. • If someone tries to call you while Call Forward is on, your phone will ring briefly to remind you that the service is activated. You can make outgoing calls, but you cannot receive any calls. • If you subscribe to the Voicemail service and forward calls to an alternate number, your Voicemail service will not receive messages.
2. To automatically redial this number, press . Note: If the last caller’s number is busy, a message will offer to monitor the line for 30 minutes and alert you with a special ring when it is free. When the special ring occurs, pick up the phone to automatically dial the number. How to deactivate Call Return – Last: Pick up the phone and dial service has been cancelled. . A message will confirm that the 3. Enter the number that you want to add to your Call Screen list and then press again.
Anonymous Caller Rejection Call Waiting This type of call screening allows you to reject incoming calls from private or blocked numbers. When a call from a private or blocked number arrives, the caller will hear an announcement indicating that you are not accepting calls from anonymous numbers. Call Waiting will alert you to an incoming call with a brief tone. You can then choose to answer the call or ignore the alert.
Deactivating Call Waiting I f you have an important call and do not want to be distracted by someone else trying to call you, you can temporarily deactivate Call Waiting. To temporarily deactivate Call Waiting before making a call: . You will hear two short beeps 1. Pick up your phone and dial followed by the dial tone, indicating that Call Waiting has been temporarily deactivated. 2. Make your call. Call Waiting will be reactivated automatically when you end the current call.
To update numbers on your Speed Call list: and wait for a dial tone. 1. Press 2. Dial the two-digit code that you want to update. 3. Enter the updated phone number that you want to associate with the two-digit code. 4. Press . 5. Repeat steps 2-4 for each Speed Call code that you want to update. 6. Once you have finished updating your codes, hang up your phone. Three-Way Calling With Three-Way Calling, you can conference in two other callers with local numbers.
Customer Support Details If you require assistance with your Rogers Home Phone, contact Customer Support any time, day or night. Customer Service: For any questions concerning your Rogers Home Phone, do not hesitate to contact our Customer Service department at 1 888 ROGERS1. 6. Check the LED pattern on your Rogers Home Phone Terminal to ensure that it is working correctly. See page 25 for details. • If your Rogers Home Phone Terminal is NOT working correctly, follow the steps on page 27 to reset it.
• If you still hear static or a hum after trying all your phones on all of your jacks, try the steps below. 2. Check each of your phones for stuck buttons, damaged keypads or other damage. Problem: My Call Display only shows 7-digits of a phone number. I am unable to redial missed calls directly from my Call Display list. 3. Check each of your jacks for physical damage or loose wiring. Solution: 4.
Note: Rogers offers a feature called Distinctive Ring that is perfect for fax machines. Distinctive Ring allows you to have multiple phone numbers with corresponding Distinctive Rings for each number. You can assign a specific phone number, with its own distinctive ring, for your fax machine. This is all done without installing new lines in your home.
Problem: The Power light is flashing or is out. Solution: If the Power light begins to flash or is out, the Rogers Home Phone Terminal is not receiving AC power. Confirm that both ends of the AC power cable are properly connected. If the AC power cable is properly connected and the Power light is still out, call 1 888 ROGERS1 and request Rogers Home Phone – Technical Support. 2. If the battery light is still off, call 1 888 ROGERS1 and request Rogers Home Phone – Technical Support.
Frequently Asked Questions In this section, you’ll find some common questions about Rogers Home Phone. You can find out what makes this service different and what you can do with your service, and you can find answers to any concerns you may have about Rogers Home Phone. Questions about Rogers Home Phone Q: Rogers Home Phone uses Rogers cable lines to deliver your phone service. Simply put, instead of getting your phone service over the telephone company’s wires, you’ll get it through Rogers cable lines.
Q: Questions about Call Forwarding Is Rogers Home Phone compatible with dial-up modems? Rogers Home Phone supports most types of telephone devices. Because of the wide variety of modems, however, we cannot guarantee full compatibility with every type of modem.
Questions about Call Screening Q: To stop receiving fax calls: • Be patient. Generally, even the most persistent fax computer program will give up after a few attempts. How do I deal with unwanted phone calls (e.g.
Q: Q: How do I use My Home Connections? THE ROGERS FAMILY OF PRODUCTS It’s simple – just dial 1 + area code + phone number as you always would, and talk for as long as you’d like! There are no extra charges to pay and nothing to sign up for. These Long Distance calls are automatically free because you are a Rogers Home Phone customer. Better Choice Bundles™ How will these calls appear on my invoice? All your Rogers Long Distance calls will be indicated on your invoice.
Rogers™ Yahoo!® Hi-Speed Internet Get more out of your Internet experience. Now, you can explore more, discover more and do more online with Rogers Yahoo! Hi-Speed Internet. Choose from a selection of speed options and get as much speed as you need. Enjoy unlimited hours online without tying up your phone line.
Calling Features Quick Codes Welcome to the Family. Now you can call other Rogers customers without paying Long Distance charges. Use these quick codes to access the Calling Features you want. Calling Features Press Access Voicemail from home Activate Call Forward – All calls With your new Rogers Home Phone service, you can call friends and family in Canada who have Rogers Home Phone, Rogers Wireless or Fido® service without paying Long Distance charges.
92_Cable_CoverBro_EN.indd 1 11/6/07 7:47:39 AM Customer Service: For any questions concerning your Rogers Home Phone, do not hesitate to contact our Customer Support team at 1 888 ROGERS1 (1 888 764-3771). Technical Support and Repair Service: Contact us if you have any problems with your Rogers Home Phone line or have technical questions: E-mail at homephonesupport@rci.rogers.com • Dial 1 888 ROGERS1 when you are away from home and request Technical Support.
home & away Voicemail TM User Guide With a suite of exciting new features that revolve around your lifestyle, Rogers Home Phone Home & Away Voicemail is Voicemail, reinvented. You now have the ability to customize and manage your service to simplify your life. 114-RHPs-IN-HA-EN-1107 ROG-000114-04_RHPc_HomeAway.
Home & Away Voicemail Rogers Home Phone Home & Away Voicemail is Voicemail, reinvented. When you can’t answer the phone, Voicemail allows callers to leave you a message that you can retrieve at a later time. Home & Away Voicemail lets you do even more, with a suite of exciting new features that revolve around your lifestyle! You now have the ability to customize and manage your service to simplify your life.
To activate your Voicemail for the first time: 1. Dial from your home phone. 2. Enter your temporary password. Note – Your temporary password is the last four digits of your telephone number. For example, if your phone number is (555) 555-1234, then your temporary password is 1234. 3. Press the button to begin setting up your mailbox. 4. Enter your new Voicemail password (your new password must be 4-10 digits). 5. Press to confirm your new password. 6.
Away from home, as a toll-free call: 1. Dial 1 87ROGERSVM (1 877 643-7786). 2. Enter your 10-digit telephone number. 3. Enter your password. You are now in the Voicemail Main Menu. 4. From the voicemail Main Menu, enter 1 1 to listen to your new voicemail messages. Personalizing your Voicemail To change the number of rings before calls are directed to your Voicemail: 1. Pick up your phone and dial *9 4.
Listen to your messages from your email inbox: Here is a sample of the email you will receive in your inbox when someone leaves a Voicemail on your home phone. It contains the information below and will have an attached audiofile that you can download and listen to the Voicemail message. YOU HAVE NEW VOICEMAIL You have a new Voicemail Message from (647) 405-0996 received on Friday November 09, 2007 at 10:03 AM.
Duo-Access Interested in saving time and managing your Rogers Home Phone and Rogers Wireless Voicemail? Activate the Duo-Access service and share your Voicemail box between the two services or between two Rogers Home Phone numbers.2 If you also have Online-Voicemail activated you will receive Voicemail messages for your shared Voicemail box through email. To sign up for Duo-Access: 1. Call 1 888 ROGERS1 and request Rogers Home Phone – Customer Service. 2.
3. Enter your temporary password. Your temporary password is the last four digits of your telephone number. For example, if your phone number is (555) 555-1234, then your temporary password is 1234. 4. Press the # button to begin setting up your mailbox. 5. Enter your new Voicemail password (your new password must be 4-10 digits). 6. Press 1 to confirm your new password. 7. Record your first and last name after you hear the tone. 8. Press # after you’ve recorded your name, and press 1 to confirm. 9.
Voicemail-Notifier Want to be notified on your pager or at another telephone number that you have a new Home Phone voicemail? Activate the Voicemail-Notifier feature and be notified of new messages as soon as they arrive, no matter where you are. To sign up for Voicemail-Notifier: 1. Call 1 888 ROGERS1 and request Rogers Home Phone – Customer Service. 2. Provide them with the number at which you would like to be notified when you receive a voicemail.
To send a message to the Distribution List: 1. Dial . 2. Press to create a message. 3. Enter a group number you wish to forward the message to. 4. Press . 5. Record your message and press when done. 6. You now have the following options: Press to send the message Press to review the message Press to erase the message Press to continue recording from the last point in the message Press for delivery options Press to cancel the messageDTo create a Distribution List: 1. Dial 9 8 .
Advanced commands while reviewing your messages: During Message After Message Rewind Rewind Pause/continue Pause/continue Fast-forward N/A Listen to the message again Listen to the message again Date/time/length of message Date/time/length of message N/A N/A Erase the message Erase the message N/A N/A Save the message Save the message Help Help Return to Main Menu Cancel Skip message in progress N/A Helpful hints to get the most from your Voicemail To find out when a message was le
