HAVE VOICEMAIL? See what it can do for you. Home & Away Voicemail is Voicemail, reinvented.
WANT TO LEARN MORE? 1. Visit rogershelp.com where you can: • Watch helpful How To Videos Welcome to a better home phone service built around you. • Search our FAQs • Chat with a Live Support Agent 2. Call 1 888 ROGERS1 (1 888 764-3771) for 24/7 technical support. fl Home & Away ADVANCED VOICEMAIL COMMANDS After listening to a Voicemail message, you can use the following commands for more information.
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What’s included with your service WHAT’S INCLUDED WITH YOUR SERVICE See what you have access to with your Home Phone service. › Included with your service 5 › Free Long Distance Calling to other Rogers Customers 6 › Extended Local Calling Areas 6 › Operator and Directory Assistance 7 › Service for the Hearing- or Speech-impaired 7 3 ROG_241_GDE_BODY_EN.
What is available with my Rogers Home Phone service? With Rogers Home Phone, you have access to all the essential services you’re used to with your Home Phone service – including the same 411 and 911 services. Plus, you get free Long Distance calling to other Rogers customers across Canada and your choice of Calling Features. And you have the flexibility to change your service as your needs evolve so that your home phone is always built around you. ROG_241_GDE_BODY_EN.
INCLUDED WITH YOUR SERVICE As a Rogers Home Phone customer, you have access to a number of helpful and essential features. Take a look through this section for full details on these features.
FREE LONG DISTANCE CALLING TO OTHER ROGERS CUSTOMERS Your free Long Distance Calling applies to all these calls: FROM YOUR ROGERS HOME PHONE TO A Rogers Wireless or Fido® wireless phone, including prepaid TO A Rogers Home Phone fi For more information, visit rogers.com/myhomeconnections or call 1 888 ROGERS1 and say Rogers Home Phone. HELPFUL HINTS fi EXTENDED LOCAL CALLING AREAS fi New Brunswick – Say hello to FREE in-province calls. fi rogers.
OPERATOR AND DIRECTORY ASSISTANCE Directory Assistance fi Operator Assistance NOTE: A nominal service fee applies to each Directory Assistance or Operator Assitance call. Long Distance charges apply, if necessary to complete the call. SERVICE FOR THE HEARING- OR SPEECH-IMPAIRED 7 ROG_241_GDE_BODY_EN.
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Long Distance Plans LONG DISTANCE PLANS › Per-minute Long Distance Plans 11 › Unlimited Long Distance Plans 11 9 ROG_241_GDE_BODY_EN.
What kind of choice do I have when selecting a Long Distance plan? Although you may have already selected a Long Distance plan, Rogers offers a number of different plans that you can switch to at any time. Whether you’re calling friends and family here in Canada or across the globe, there’s a Long Distance plan that’s right for you. 10 ROG_241_GDE_BODY_EN.
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CALLING FEATURES › Home & Away fi Calling Features › › › › › › › › › › › › › › › 13 ROG_241_GDE_BODY_EN.
What calling features do I have access to with Rogers Home Phone? Depending on what you and your family need, you can select from a wide variety of features – everything from Voicemail to Three-Way Calling and more. Read on to see how you can customize your Rogers Home Phone service. Please note that if you do not choose to subscribe to a Calling Feature, per-use charges may apply to use that feature. ROG_241_GDE_BODY_EN.
HOME & AWAY Home & Away fi fi For more, go to page 21 fl For more, go to page 19 fi fi For more, go to page 20 fi For more, go to page 23 Home & Away ROG_241_GDE_BODY_EN.
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HOME & AWAY VOICEMAIL – NEW MESSAGE ALERT fi To access your voicemail: From home: 1. 2. 3. Away from home, as a local call: 1. 2. 3. 4. Away from home, as a toll-free call: 1. 1 87ROGERSVM 2. 3. 4. Online, through the Internet: 1. rogers.com/onlinevoicemail 2. For more information on Online Voicemail, please see page 19. TIPS • • fi 17 ROG_241_GDE_BODY_EN.
HOME & AWAY VOICEMAIL Personalizing Your Voicemail TIP Need more time to answer your phone when you’re home? You can change to the number of rings before your voicemail picks up. See the table below for more information. Here are a few ways you can personalize your Home Phone Service. To record a Personal Greeting: 1. 2. 3. 3. To change the recorded name for your Voicemail: 1. 2. 3. 4. 2. 3. To change the number of rings before calls are directed to your Voicemail: 1. 2. 4.
HOME & AWAY VOICEMAIL – ONLINE-VOICEMAIL fi fi Login to your Online-Voicemail Inbox and manage your messages online. To sign up for Online-Voicemail: 1. rogers.com/onlinevoicemail From any Internet connection: 2. 1. rogers.com/onlinevoicemail 2. 3. 4. 5. Voicemail Settings Email Address Add 6. fi Submit 7.
HOME & AWAY VOICEMAIL – DUO-ACCESS Save time and combine all your Voicemail into one box. With Duo-Access, you can share your Voicemail box between your Rogers Home Phone and Rogers Wireless phone or between two Rogers Home Phone numbers.2 To sign up for Duo-Access: 1. Call 1 888 ROGERS1 and request Rogers Home Phone Account Changes. 2. Provide them with the home phone or wireless phone numbers that you would like to have sharing the Voicemail service. 3.
HOME & AWAY VOICEMAIL – MULTI-MAILBOX To sign up for Multi-Mailbox: 1. 1 888 ROGERS1 To access your mailboxes: From home: 1. 2. 2. 3. To set up each of the sub-mailboxes: 1. 4. 2. Away from home, as a local call: 3. 1. (NOTE: Your home phone will ring.) 2. 3. 4. 4. 5. 6. 7. fi fi 8. fi 9. Away from home, as a toll-free call: 1. 1 87ROGERSVM 2. 3. 10. 4. 11. 12. 5. fi 5. TIP Each unique mailbox can be set up with Online Voicemail and Duo-Access. 21 ROG_241_GDE_BODY_EN.
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HOME & AWAY VOICEMAIL – VOICEMAIL-NOTIFIER Want to be notified on your pager, Wireless device or at another telephone number that you have a new Home Phone Voicemail? Activate the Voicemail Notifier feature and be notified of new messages as soon as they arrive, no matter where you are. To sign up for Voicemail Notifier: 1. Call 1 888 ROGERS1 and request Rogers Home Phone Account Changes. 2. Provide them with the number at which you would like to be notified when you receive a Voicemail.
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PER-CALL DISPLAY BLOCKING Per-Call Display Blocking allows you to prevent your name and number from being displayed on the current outgoing call. Instead, your name and number will appear as Private to those you are calling. You must activate this feature prior p to each call that you y make. To block your personal Call Display information for this call only: 1. Pick up your phone and dial . 2. Dial the phone number that you want to call.
CALL WAITING (continued) Deactivating Call Waiting If you have an important call and do not want to be distracted by someone else trying to call you, you can temporarily deactivate Call Waiting. To temporarily deactivate Call Waiting before making a call: 1. Pick up your phone and dial . You will hear two short beeps followed by the dial tone, indicating that Call Waiting has been temporarily deactivated. 2. Make your call. Call Waiting will be reactivated automatically when you end the current call.
CALL FORWARD – ALL CALLS If you’re out and want to make sure you receive that important call, Call Forward keeps you connected wherever you are. By using this feature, you can have all of your incoming calls forwarded to an alternate phone number, such as your cell phone or pager. HELPFUL HINTS To activate Call Forward – All Calls: 1. Pick up your phone and dial . 2. Dial the full phone number to which you want your calls forwarded. 3.
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CALL FORWARD – BUSY/NO ANSWER Call Forward – Busy To activate Call Forward – Busy: To deactivate Call Forward – Busy: 1. 1. fi 2. 3. fi 2. fi fi Call Forward – No Answer To activate Call Forward – No Answer: To deactivate Call Forward – No Answer: 1. 1. fi 2. 3. fi 2. HELPFUL HINT Subscribers to Home & Away Voicemail cannot subscribe to Call Forward – Busy/No Answer. Instead, all unanswered calls will go to Voicemail. 29 ROG_241_GDE_BODY_EN.
CALL RETURN – BUSY If you’re trying to call someone and the line is always busy, Call Return will automatically alert you when the line is free. The Call Return alert has a special ring to differentiate it from your other calls. To activate Call Return – Busy: 1. Hang up your phone after receiving a busy signal. 2. Pick up your phone and wait for a dial tone. and hang up again. 3. Dial 4. The previously busy number will be monitored for the next 30 minutes.
CALL TRANSFER During a call, you can use this feature to transfer the person you’re speaking with to another local phone number. To use Call Transfer: 1. While connected to a caller whom you want to transfer, press the hang-up (or LINK/FLASH) button on your phone. 2. After you hear a dial tone, dial the local number to which you want to transfer the current call. 3. Once the new call has been answered, hang up your phone to transfer the call to that number.
ANONYMOUS CALLER REJECTION This type of call screening allows you to reject incoming calls from private or blocked numbers. When a call from a private or blocked number arrives, the caller will hear an announcement indicating that you are not accepting calls from anonymous numbers. To activate Anonymous Caller Rejection: To deactivate Anonymous Caller Rejection: 1. Pick up your phone, dial 2. Hang up. 1. Pick up your phone and dial .
DISTINCTIVE RING For more information about using the Distinctive Ring feature with a fax machine, please refer to page 41 of this user guide. HELPFUL HINTS • By default, you will hear a different ring when receiving a Long Distance call. This is a free service provided by Rogers and works in conjunction with Distinctive Ring. To subscribe to or activate Distinctive Ring: 1 888 ROGERS1 and request Rogers Home Phone Account Changes. • You can deactivate/reactivate the Long Distance ring by dialing .
THREE-WAY CALLING With Three-Way Calling, you can conference in two other callers. To use Three-Way Calling: 1. Dial the FIRST person’s phone number as you normally would. 2. Once they have answered, ask the FIRST person to hold while you conference someone else into the call. 3. Press and release the hang-up (or LINK/FLASH) button quickly. You will hear a new dial tone. , followed by the SECOND person’s 4. Dial phone number. 5.
LONG DISTANCE LOCK When the feature is turned on, no one will be able to make Long Distance or International Long Distance calls from your Rogers Home Phone. To activate Long Distance Lock: 1. Pick up your phone and dial . 2. Enter your Long Distance Lock PIN* and press when prompted. The default Long Distance Lock PIN is the last four digits of your phone number. For example, if your phone number is (555) 555-1234, your default PIN is 1234. 3. Listen for the confirmation message and then hang up.
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TROUBLESHOOTING AND FAQs › Troubleshooting 39-41 › Checking your Rogers Home Phone Terminal 42-43 › Frequently Asked Questions 44-47 fl Troubleshooting and FAQs fl fl 37 ROG_241_GDE_BODY_EN.
Where can I find answers to questions I have concerning my Rogers Home Phone? In this section, you can find solutions to any additional questions you may have. By referring to the Troubleshooting and Frequently Asked Questions sections, you can save yourself a call by resolving on your own certain issues you may experience. If you need further assistance, please visit rogershelp.com, call 1 888 ROGERS1 or turn to page 51 for additional support services. ROG_241_GDE_BODY_EN.
TROUBLESHOOTING I cannot hear a dial tone. I cannot place calls. I cannot receive calls. My phone does not ring. 1. 1. 2. 2. 3. 3. 4. 4. 5. fi 5. 1 888 ROGERS1 6. page 43 page 43 1 888 ROGERS1 39 ROG_241_GDE_BODY_EN.
TROUBLESHOOTING I hear static and/or a hum while on a call. 1. Caller information is not being displayed. fi NOTE: If possible, use a corded phone for the steps below. 1. page 24 2. 3. 2. 4. 1 888 ROGERS1 3. 4. 1 888 ROGERS1 My Call Display only shows 7 digits of a phone number. I am unable to redial missed calls directly from my Call Display list. I receive a fast busy signal when trying to place a call. 1 888 ROGERS1 40 ROG_241_GDE_BODY_EN.
TROUBLESHOOTING I am having a problem programming my fax machine to accept incoming faxes. Depending on which features you subscribe to, your fax machine may not be correctly programmed to accept incoming faxes. Verify the following information to ensure your fax machine is set up properly: 1. Is your fax machine properly installed and powered on? • No – Please review the fax machine manufacturer’s user guide. • Yes – Go to step 2. 2.
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FREQUENTLY ASKED QUESTIONS In this section, you’ll find some common questions about Rogers Home Phone. You can find out what makes this service different and what you can do with your service, and you can find answers to any concerns you may have about Rogers Home Phone.
QUESTIONS ABOUT ROGERS HOME PHONE How does Rogers Home Phone work? Rogers Home Phone uses Rogers cable lines to deliver your phone service. Simply put, instead of getting your phone service over the telephone company’s wires, you’ll get it through Rogers cable lines. Is Rogers Home Phone compatible with dial-up modems? Rogers Home Phone supports most types of telephone devices. Because of the wide variety of modems, however, we cannot guarantee full compatibility with every type of modem.
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QUESTIONS ABOUT CALL SCREEN How do I deal with unwanted phone calls (e.g., telemarketing/repeated wrong numbers)? If you receive unwanted phone calls, such as repeated wrong numbers or telemarketing calls, Rogers Home Phone has a number of features and tips to help you: A. For repeated wrong numbers: Everyone receives wrong number calls occasionally. The best way to handle these occasional wrong number calls is to politely advise callers of the mistake and hang up.
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Contact Us CONTACT US Refer to this section whenever you need support for your service. › Contact information 51 49 ROG_241_GDE_BODY_EN.
What help services are available if I need further assistance with my Rogers Home Phone? At Rogers, we’re always ready to help whenever you need assistance 24/7. Visit our Help Section at rogershelp.com, where you can chat with a Rogers Live Support Agent, search our FAQs, browse through our customer forums, and view our How To Videos for great tips and instructions on using your service. You can also call 1 888 ROGERS1 for 24/7 support. ROG_241_GDE_BODY_EN.
CONTACT INFORMATION Here are a few of the places that you can call for assistance. RESOURCES AVAILABLE CHANNEL Technical Support or Customer Service 24/7 1 888 ROGERS1 (1 888 764-3771) or 611 from your Rogers Home Phone or Rogers Wireless phone Chat with a Live Support Agent Search Frequently Asked Questions Browse through customer forums rogershelp.com Submit a technical question to our Electronic Support Group rogers.
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More from Rogers MORE FROM ROGERS fl fi › › PersonalTV › › 53 ROG_241_GDE_BODY_EN.
GET MORE WITH ROGERS As a Rogers Home Phone customer, you have selected a service that provides value and flexibility. You can also choose other Rogers services and enjoy complete control over your home’s communication and entertainment needs – whether you’re at home or on the go. With Rogers, you can manage all of your services with one monthly invoice and receive helpful technical support 24/7 on all your services with one phone number.
ROGERS HI-SPEED INTERNET The Fastest and Most Reliable. Period. Now you can explore more, discover more and do more online with Rogers Hi-Speed Internet. Choose from a selection of speed options and get as much speed as you need. Whether you download music, send e-mail, help your kids with their homework online or catch up on your favourite blog, Rogers Hi-Speed Internet has the speed that’s just right for you.
ROGERS HOME PHONE INDEX fi PersonalTV Home & Away fi fi Home 1. 2. 3. 56 ROG_241_GDE_BODY_EN.
HAVE VOICEMAIL? See what it can do for you. Home & Away Voicemail is Voicemail, reinvented.
