WebSTAR™ DPX2213™ and EPX2213™ VoIP Cable Modem User’s Guide
WebSTAR™ DPX2213™ and EPX2213™ VoIP Cable Modem User’s Guide Introduction Welcome to the exciting world of high-speed Internet and high quality digital telephone service. Your new WebSTAR™ DPX2213™ or EPX2213™ Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With a DPX2213 or EPX2213, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Notice for CATV Installers CATV Installers Notice If you are a CATV installer, read the information in the box below.
In This Guide In This Guide IMPORTANT SAFETY INSTRUCTIONS ...................................................................................................................4 What’s In the Carton? .................................................................................................................................................8 Front Panel Description ..............................................................................................................................................
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide IMPORTANT SAFETY INSTRUCTIONS Heed Warnings Adhere to all warnings on the product and in the operating instructions. Read, Retain, and Follow These Instructions Read all of the instructions before you operate this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions. Comply With Warnings Avoid electric shock.
Important Safety Instructions Overloading WARNING: Avoid electric shock and fire hazard! Do not overload mains AC outlets and extension cords. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products. Do not overload electrical outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire. Do not expose this product to rain or moisture. Do not place objects filled with liquid, such as vases, on this product.
Important Safety Instructions Service Warnings Servicing This Product WARNING: Avoid electric shock! Opening or removing the cover may expose you to dangerous voltages. This product contains no userserviceable parts. Refer all servicing to qualified service personnel. Do not open the cover of this product. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your cable service provider for instructions.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide What’s In the Carton? When you receive your WebSTAR Cable Modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged.
Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions, later in this guide, for more information on front panel LED status indicator functions. 1 POWER—Illuminates solid green to indicate that AC power is being applied to the cable modem. AC power must be available to recharge the batteries.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Back Panel Description The following illustration shows the description and function of the back panel components on the DPX2213 and EPX2213. CABLE USB ETHERNET TELEPHONE 1/2 2 REBOOT EMTA 2 3 4 5 6 POWER 1 T11715 IMPORTANT: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function if both the Ethernet and USB ports are connected to your PC at the same time.
Where is the Best Location for My Cable Modem? Where is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this user’s guide thoroughly before you decide where to place your cable modem.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local cable service provider. Choose one of the following two options.
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet. Professional installation may be available.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide To install the cable modem for high-speed data service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 14 1. Power off your PC and unplug it from the power source. 2. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide To configure Windows 2000 systems 1. Click Start, select Settings, and choose Network and Dial-up Connections. 2. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3. Click Properties in the Local Area Connection Status window. 4. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties. 5.
How Do I Configure TCP/IP Protocol? To configure Macintosh systems 1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3. Click Advanced in the User Mode window, and then click OK. 4.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem. Note: If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
How Do I Install USB Drivers? To install Windows 2000 drivers 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green. 3. Click Next in the Found New Hardware Wizard window. 4. Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard window, and then click Next. 5.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The WebSTAR Cable Modems can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported is by the cable modem is 63. However, under normal circumstances, the number of devices connected should be a much lower number.
How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local cable service provider for further assistance. The following diagram illustrates one of the various Ethernet network connection options that are available to you.
How Do I Connect Ethernet Network Devices? To connect Ethernet devices WARNING: • Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem before attempting to connect to any device. • To avoid personal injury, follow these steps in the exact order shown.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the cable modem in order to maintain optimal network performance. What are the Wiring Requirements? Several factors can impact the practical limit of the network. Use correct USB cables.
How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. Contact your cable service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance. The following diagram illustrates one of the various USB network connection options that are available to you.
How Do I Connect USB Network Devices? To connect USB devices WARNING: • Hazardous electrical voltages can be present on any connected wiring. USB wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem before attempting to connect to any device. • To avoid personal injury, follow these steps in the exact order shown.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Troubleshooting My Internet Service Installation I cannot connect to the Internet • Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. • Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
Troubleshooting My Internet Service Installation I need to renew the IP address on my PC If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. To renew the IP Address for Windows 95, 98, 98SE, and ME systems 1. Click Start, and then click Run to open the Run window. 2.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local cable service provider in order to use your cable modem for telephone service.
Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem. Where is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations: • Choose a location close to your computer if you will also use the cable modem for high-speed Internet service.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide What are the Requirements for Telephone Service? This section provides hardware and software requirements for utilizing your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems.
How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem. Important: Connecting the cable modem permanently to the installed home telephone wiring is not covered by this document.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Installation Diagram The following diagram illustrates one of the various connection options that are available to you.
How Do I Install the Modem for Telephone Service? 4. Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls. This process may take several minutes. Notes: • The TEL 1 and TEL 2 LED status indicators on the front panel of the cable modem illuminate when telephony service is enabled.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide How Do I Maintain the Batteries? Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. Charging the Batteries WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of WebSTAR battery.
How Do I Maintain the Batteries? Location of Batteries 2 1 BA TT ER Y TE L TE L LI NE LI NK ON US DS PO W ER The following illustration shows the location of the batteries on the DPX2213 and the EPX2213. Battery Lock T11718 Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source. 1.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide How Do I Mount the Cable Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall.
How Do I Mount the Cable Modem on a Wall? (Optional) Using the Wall-Mounting Template The following illustration shows the wall-mounting template. Copy this page and use the measurements on the wall-mounting template as a guide to mark the mounting screw locations.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Mounting the Cable Modem on a Wall To mount the cable modem on a wall Complete these steps to mount the cable modem on the wall. 1. Using a drill with a 3/16-in. bit, drill two holes in the wall as follows: • To mount the cable modem vertically, drill the holes at the same height and 4 inches apart. • To mount the cable modem horizontally, drill the holes at the same height and 4 inches apart.
Telephone Service Frequently Asked Questions Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see Troubleshooting My Internet Service Installation, earlier in this guide. Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection. The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable. There is no dial tone when I lift the telephone handset.
Having Difficulty? Q. After my cable modem is connected, how do I access the Internet? A. Your local cable service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail, chat, news, and information services. Your cable service provider will provide the software you will need. Q. Can I watch TV and surf the Internet at the same time? A.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. 44 • Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. • Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide Normal Operations The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations.
Notices Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. DPX2213, EPX2213, and WebSTAR are trademarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademarks of Cable Television Laboratories, Inc. PacketCable is a trademark of Cable Television Laboratories, Inc. Other trademarks listed herein are the property of their respective owners. Disclaimer Scientific-Atlanta, Inc.
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
FCC Compliance FCC Part 68 The Federal Communications Commission (FCC) of the United States restricts specific uses of modems, and places registration responsibilities on both the manufacturer and the individual user. 1. The modem may not be connected to a party line or to a coin-operated telephone. 2. The modem manufacturer must make any repairs to the modem to maintain valid FCC registration. 3.
For Information If You Have Questions If you have technical questions, contact your local cable service provider. Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway, Box 565447 770.236.5000 Product and service availability subject to change without notice. © 2005 Scientific-Atlanta, Inc. All rights reserved. May 2005 Printed in United States of America Lawrenceville, GA 30042 www.scientificatlanta.
