August 2006 DPX2213™ VoIP Cable Modem User's Guide In This Document What's In the Carton? ................................................................................................ 4 Front Panel Description............................................................................................. 5 Back Panel Description ..............................................................................................
Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new DPX2213 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With a DPX2213, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
Introduction Provides parental control and advanced firewall technology Utilizes an attractive compact design that allows for vertical, horizontal, or wallmount placement Allows automatic software upgrades by your service provider 734348 Rev C 3
What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged.
Introduction Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 45), for more information on front panel LED status indicator functions. 1 POWER – Illuminates solid green to indicate that AC power is being applied to the cable modem.
Front Panel Description Notes: After the cable modem is successfully registered on the network, the POWER (LED 1) and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable mode is active and fully operational. LEDs may behave differently when the cable modem is running on battery power (without AC power-optional model only). Most LEDs are disabled if the unit is operating on battery power.
Introduction Back Panel Description The following illustration shows the description and function of the back panel components on the DPX2213. CABLE USB ETHERNET TELEPHONE 1/2 2 REBOOT EMTA 2 3 4 5 6 POWER 1 T11715 Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.
Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this user's guide thoroughly before you decide where to place your cable modem.
Introduction What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. Note: You will also need an active cable input line and an Internet connection.
How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the two options in this section.
Introduction How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet. Professional installation may be available. Contact your local service provider for further assistance.
How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
Introduction How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start, select Settings, and choose Network and Dial-up Connections. 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
Introduction Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3 Click Advanced in the User Mode window, and then click OK. 4 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server.
How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem. Note: If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
Introduction 6 Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. 7 After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation. 8 Click Yes to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation is complete. 9 Click Finish to close the Found New Hardware Wizard window.
What Are the Requirements for Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The Scientific Atlanta cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported by the cable modem is 63. However, under normal circumstances, the number of devices connected should be a much lower number.
Introduction How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices. Where Is the Best Location for My Ethernet Network Devices? You should work with your service provider to choose the best location for your Ethernet network devices.
How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local service provider for further assistance. The following diagram illustrates one of the various Ethernet network connection options that are available to you.
Introduction 1 Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 19). 2 Connect the Ethernet port on the cable modem to your PC. 3 Connect additional Ethernet network devices by connecting an Ethernet hub or router to the cable modem. 4 Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. Use an optional cable signal splitter to add a TV, a DHCT or settop converter, or a VCR.
What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the cable modem to maintain optimal network performance. What Are the Wiring Requirements? Several factors can impact the practical limit of the network. Contact your service provider or consult the documentation for your USB network device for more information.
Introduction How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. Contact your service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.
How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance. The following diagram illustrates one of the various USB network connection options that are available to you. WARNING: Hazardous electrical voltages can be present on any connected wiring.
Introduction 1 Select locations for USB network devices. For more information, see How Do I Select and Place USB Network Devices? (on page 23). 2 Connect the USB port on the cable modem to your computer. 3 Connect one or more USB network device to the cable modem. Note: If you want to connect more than one USB network device to the cable modem or to your computer, you will need to purchase and install a USB hub.
How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
Introduction How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing the IP address on Windows 95, 98, 98SE, and ME Systems 1 Click Start, and then click Run to open the Run window. 2 Type winipcfg in the Open field, and click OK to execute the winipcfg command.
How Do I Troubleshoot My Internet Service Installation? 11 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option. 12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected.
Introduction How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your cable modem for telephone service.
Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations: Choose a location close to your computer if you will also use the cable modem for high-speed Internet service. Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet.
Introduction What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected.
How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem. Important! Connecting the cable modem permanently to the installed home telephone wiring is not covered by this document.
Introduction Installation Diagram The following diagram illustrates one of the various connection options that are available to you.
How Do I Install the Modem for Telephone Service? 3 Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. The cable modem begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.
Introduction Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 26) Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No.
Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls. If these services are enabled by your cable service provider, you can make telephone calls and surf the net at the same time.
Introduction How Do I Maintain the Battery (Optional Model Only) Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge the battery outside the system.
How Do I Maintain the Battery (Optional Model Only) Location of Batteries 2 1 BA TT ER Y TE L TE L LI NE LI NK ON US DS PO W ER The following illustration shows the location of the batteries on the cable modem. Battery Lock T11718 Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source.
Introduction Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. Q. How do I arrange for installation? A. Call your service provider to inquire about professional installation.
Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions, for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.
Introduction Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall.
Introduction Mount the modem as shown in the following illustration.
How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
Introduction Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem.
Introduction Notices Trademarks Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc. DPX2213 and SciCare are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. PacketCable is a trademark of Cable Television Laboratories, Inc.
Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons.
Introduction FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
FCC Compliance FCC Part 68 The Federal Communications Commission (FCC) of the United States restricts specific uses of modems, and places registration responsibilities on both the manufacturer and the individual user. 1 The modem may not be connected to a party line or to a coin-operated telephone. 2 The modem may not be connected to a party line or to a coin-operated telephone.
Introduction For Information If You Have Questions If you have technical questions, call SciCare™ Broadband Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area.
Scientific Atlanta, A Cisco Company 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices section of this document for a list of Scientific-Atlanta, Inc., trademarks used in this document. Product and service availability subject to change without notice. © 2006 Scientific-Atlanta, Inc. All rights reserved.
