If your name or address has changed or you purchased your Scion as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Scion to contact you with important product or safety updates concerning your vehicle. If the card is no longer attached, please call Scion Customer Experience at (866) 707-2466. Check one: Miss Dr. Last name Mo. Day / Year EVV Check here if address below is for company Apt.
WE’VE GOT YOU COVERED W elcome to Scion. You’ve joined a select group of car buyers: people who want a vehicle that sets them apart from the crowd. We created the car, but you made it your own — reflecting your life and your own sense of style. Of course, quality and reliability are just as important as a stylish ride. After all, if the ride doesn’t go, what’s the point? Which is the point of Scion’s excellent warranty coverage. We stand behind the quality of our vehicles.
TABLE OF CONTENTS WARRANTY INFORMATION Introduction The Immobilizer Key 4 Transportation Assistance 6 If You Need Assistance 7 Warranty Coverages at a Glance 9 Your Warranties in Detail General Warranty Provisions 10 New Vehicle Limited Warranty 12 Federal Emission Control Warranty 16 California Emission Control Warranty 22 Tire Limited Warranty 27 Your Responsibilities Operation and Maintenance 28 Obtaining Warranty Service 30 2
TABLE OF CONTENTS MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance 31 Keep Your Ride Running 32 Maintenance & Scion Warranty Coverage 33 Maintenance Log Using the Maintenance Log Charts 34 Complimentary Maintenance Services 35 Maintenance Log 36 Explanation of Maintenance Items 52 Vehicle Identification 55 3
THE IMMOBILIZER KEY WARRANTY THE NEW WORLD OF ANTI-THEFT TECHNOLOGY This Scion vehicle may be equipped with an electronic “immobilizer” anti-theft system. When the key is inserted into the ignition switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems.
THE IMMOBILIZER KEY KEEPING THE KEY SAFE Upon purchase, each vehicle should have two master keys, one valet key and an aluminum tag with a key-code imprinted on it. Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and the aluminum key-code tag in a safe place. If you record the key-code in more than one place, do not record it in a way that can be easily identified and associated with the vehicle.
WARRANTY TRANSPORTATION ASSISTANCE I f for some reason your ride doesn’t go, and your Scion must be kept overnight for warranty-covered repairs, you are eligible for transportation assistance from Scion. The Transportation Assistance Policy applies if your car must be kept overnight for any of the following reasons: > The warranty repairs take more than one day to complete. > The warrantable condition requires extensive diagnosis.
IF YOU NEED ASSISTANCE Step 1 Talk to a dealership manager, such as the service manager or customer relations manager. In most cases, you can reach a satisfactory solution at this step. Step 2 If you’re not happy with the solution provided by the dealership, call Scion Customer Experience at (866) 70-SCION, or (866) 707-2466. If you are hearing- or speech-impaired, call (800) 443-4999 (TDD).
WARRANTY IF YOU NEED ASSISTANCE California residents: Scion offers you assistance through an arbitration program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call Scion Customer Experience at (866) 70-SCION, or (866) 707-2466. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.
WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 9
WARRANTY GENERAL WARRANTY PROVISIONS Who Is the Warrantor Repairs Made at No Charge Scion is the warrantor for these limited warranties. Scion is a marque of Toyota Motor Sales, U.S.A., Inc., 19001 South Western Avenue, Torrance, California 90509-2991, a California corporation. Repairs and adjustments covered by these warranties are made at no charge for parts and labor.
GENERAL WARRANTY PROVISIONS Your Rights Under State Law The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Scion does not authorize any person to create for it any other obligation or liability in connection with this vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state.
NEW VEHICLE LIMITED WARRANTY WARRANTY WHAT IS COVERED AND HOW LONG Basic Warranty Transmission and Transaxle This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Scion, subject to the exceptions indicated under “What Is Not Covered” on pages 13-14. Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets.
NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED Restraint Systems Warranty Coverage is for 60 months or 60,000 miles, whichever occurs first. For vehicles sold and registered in the state of Kansas, the warranty for seatbelts and related components is 10 years, regardless of mileage. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest Authorized Servicing Dealership is covered.
WARRANTY NEW VEHICLE LIMITED WARRANTY Maintenance Expense Incidental Damages Normal maintenance services such as: Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue.
NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION WARRANTY If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 7-8. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the “Lemon Laws” of your state.
FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG WARRANTY Emission Defect Warranty Scion warrants that your vehicle: > Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. > Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards. Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first.
FEDERAL EMISSION CONTROL WARRANTY WARRANTY PARTS LIST These warranty obligations do not apply to failures or noncompliance caused by: Air/Fuel Metering System > The use of replacement parts not certified in accordance with aftermarket parts certification regulations.
FEDERAL EMISSION CONTROL WARRANTY MAINTENANCE WARRANTY Exhaust Gas Recirculation (EGR) System > EGR gas temperature sensor > EGR valve > Associated parts Ignition System > > > > Distributor and internal parts Ignition coil and ignitor Ignition wires Spark plugs * Positive Crankcase Ventilation (PCV) System > Oil filler cap > PCV valve or orifice Other Parts Used in Above Systems > Data link connector (8/80) > Hoses, clamps, fittings, tubing and You are responsible for performance of the required mai
FEDERAL EMISSION CONTROL WARRANTY REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts, and you may elect to use non–Scion Authorized Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Scion Authorized Parts may impair the effectiveness of the emission control systems.
FEDERAL EMISSION CONTROL WARRANTY WARRANTY IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle’s federal emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 7-8. In the case of the Emission Performance Warranty, you may also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C.
FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE 1) On the basis of written notification furnished by Scion, we have knowledge that the vehicle is covered by an EPA Certificate of Conformity. 2) We have visually inspected those emission control devices or portions thereof that are visible without removing or adjusting any components or systems, emissions-related or otherwise. On the basis of this inspection, there are no apparent deficiencies in the installation of emission control devices by Scion.
CALIFORNIA EMISSION CONTROL WARRANTY WARRANTY YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board (CARB) and Scion are pleased to explain the emission control system warranty for your 2010 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state’s stringent anti-smog standards.
CALIFORNIA EMISSION CONTROL WARRANTY OWNER’S WARRANTY RESPONSIBILITIES You are responsible for presenting your vehicle to an Authorized Servicing Dealership as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. These warranty obligations do not apply to failures or noncompliance caused by: WARRANTY You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this booklet.
CALIFORNIA EMISSION CONTROL WARRANTY WARRANTY PARTS LIST: LONG-TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70,000 miles from the vehicle’s in-service date, whichever occurs first.
CALIFORNIA EMISSION CONTROL WARRANTY REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts, and you may elect to use non-Scion Authorized Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Scion Authorized Parts may impair the effectiveness of the emission control systems.
WARRANTY CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If an Authorized Servicing Dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Scion’s provisions for emergency warranty repairs. See page 30 for details. If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 7-8.
TIRE LIMITED WARRANTY ORIGINAL EQUIPMENT TIRE MANUFACTURERS The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Scion. A separate warranty statement for the tires is in your glove box. Bridgestone/Firestone One Bridgestone Park Nashville, TN 37214 (800) 847-3272 To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.
OPERATION AND MAINTENANCE WARRANTY GENERAL INFORMATION You are responsible for ensuring that your Scion is operated and maintained according to the instructions in the Owner’s Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of service performed and/or parts installed.
OPERATION AND MAINTENANCE REPLACEMENT PARTS Scion Authorized Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. Non–Scion Authorized Parts, or any damage or failures resulting from their use, are not covered by any Scion warranty. Your Authorized Servicing Dealership maintains an extensive inventory of Scion Authorized Parts to meet your vehicle service needs.
WARRANTY OBTAINING WARRANTY SERVICE BY GEOGRAPHIC REGION EMERGENCY REPAIRS In the United States, U.S. Territories and Canada If your vehicle is inoperable or unsafe to drive and there is no Authorized Servicing Dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Scion will reimburse you for any of the repairs that are covered by warranty.
THE IMPORTANCE OF SCHEDULED MAINTENANCE R egular maintenance is essential to obtaining the highest level of performance, safety and reliability from your Scion. It can also increase your vehicle’s resale value. The following pages are designed to help you make sure your vehicle receives proper and timely maintenance. Along with other important information related to vehicle service, you’ll find factory-recommended maintenance guidelines and a log in which to document your vehicle’s maintenance history.
KEEP YOUR RIDE RUNNING N ow that you’ve got your Scion on the road, you want to make sure it keeps going. That’s where scheduled maintenance comes in. Taking your car in for regular service will help your ride run better and last longer. It will keep your repair bills down too. This booklet makes it easy to keep your Scion running smoothly. It lists all the factory-recommended services and tells you when your vehicle needs them. Be sure to look this booklet over carefully and keep it in your glove box.
MAINTENANCE & SCION WARRANTY COVERAGE Maintenance Records To make sure your warranty coverage stays intact, you need to maintain your Scion according to the recommendations in this booklet. You should keep records of vehicle maintenance, including date and mileage at time of service and a description of service items performed and parts installed. The scheduled maintenance log can help you keep track of this information. If you sell your car, be sure to give your maintenance records to the new owner.
USING THE MAINTENANCE LOG CHARTS Miles or Months? Special Operating Conditions Scion recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. In addition to standard maintenance items, the maintenance log indicates services that should be performed on vehicles that are driven under especially demanding conditions. These ⬙special operating conditions⬙ and their required maintenance items are clearly indicated in each chart.
COMPLIMENTARY MAINTENANCE SERVICES T o help you get started with regular maintenance, Scion provides your vehicle’s 5,000 mile and 10,000 mile factory-recommended maintenance services on a complimentary basis. While these complimentary factory-recommended maintenance services do not have to be performed at exactly 5,000 miles and 10,000 miles, the complimentary services must be performed within 18 months or 12,000 miles (whichever occurs first) of your vehicle’s original in-service date.
MAINTENANCE LOG MAINTENANCE 5,000 Miles or 6 months 10,000 Miles or 12 months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Driving on dirt roads or
MAINTENANCE LOG 15,000 Miles or 18 months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 3 __ __ __ __ Exhaust pipes and mountings Radiator and condenser Steering gear box Steering linkage and boots NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air fi
MAINTENANCE MAINTENANCE LOG 20,000 Miles or 24 months 25,000 Miles or 30 months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Driving on dirt roads o
MAINTENANCE LOG 30,000 Miles or 36 months ___Replace cabin air filter ___Replace engine air filter ___Replace engine oil and oil filter 1 ___Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 3 __ Drive shaft boots __ Engine coolant 4 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel tank cap gasket __ Radiator and condenser
MAINTENANCE MAINTENANCE LOG 35,000 Miles or 42 months 40,000 Miles or 48 months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Driving on dirt roads o
MAINTENANCE LOG 45,000 Miles or 54 months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 3 __ __ __ __ Exhaust pipes and mountings Radiator and condenser Steering gear box Steering linkage and boots NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of the cabin air fi
MAINTENANCE MAINTENANCE LOG 50,000 Miles or 60 months 55,000 Miles or 66 months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Driving on dirt roads o
MAINTENANCE LOG 60,000 Miles or 72 months ___Replace cabin air filter ___Replace engine air filter ___Replace engine oil and oil filter 1 ___Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 3 __ Drive belts 4 __ Drive shaft boots __ Engine coolant 5 __ Engine valve clearance 6 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ F
MAINTENANCE MAINTENANCE LOG 65,000 Miles or 78 months 70,000 Miles or 84 months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Driving on dirt roads o
MAINTENANCE LOG 75,000 Miles or 90 Months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 3 __ __ __ __ Exhaust pipes and mountings Radiator and condenser Steering gear box Steering linkage and boots NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of t
MAINTENANCE LOG MAINTENANCE 80,000 Miles or 96 Months 85,000 Miles or 102 Months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Driving on dirt roads
MAINTENANCE LOG 90,000 Miles or 108 Months ___Replace cabin air filter ___Replace engine air filter ___Replace engine oil and oil filter 1 ___Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 3 __ Drive belts __ Drive shaft boots __ Engine coolant 4 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel tank cap gasket __ Radiat
MAINTENANCE LOG 95,000 Miles or 114 Months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 MAINTENANCE Driving on dirt roads or dusty roads: 100,000 Miles or 120 Months ___Replace engine coolant 3 ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions
MAINTENANCE LOG 105,000 Miles or 126 Months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 4 __ __ __ __ Exhaust pipes and mountings Radiator and condenser Steering gear box Steering linkage and boots NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten the life of
MAINTENANCE LOG MAINTENANCE 110,000 Miles or 132 Months 115,000 Miles or 138 Months ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs ___Replace engine oil and oil filter 1 ___Rotate tires ___Visually inspect brake linings/ drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Driving on dirt roa
MAINTENANCE LOG 120,000 Miles or 144 Months ___Replace cabin air filter ___Replace engine air filter ___Replace engine oil and oil filter 1 ___Replace spark plugs 3 ___Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive belts __ Drive shaft boots __ Engine coolant 5 __ Engine valve clearance 6 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vap
EXPLANATION OF MAINTENANCE ITEMS T he following descriptions are provided to give you a better understanding of the maintenance items that should be performed on your vehicle. The scheduled maintenance log indicates at which mileage/ time intervals each item should be performed. Please note that many maintenance items should be performed only by a qualified technician.
EXPLANATION OF MAINTENANCE ITEMS Engine Air Filter Engine Oil and Oil Filter Replace at specified intervals. When performing inspections, check for damage, excessive wear and oiliness, and replace if necessary. Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner’s Manual. Engine Coolant Drain the cooling system and refill with an ethylene-glycol type coolant.
EXPLANATION OF MAINTENANCE ITEMS Nuts and Bolts on Chassis and Body Re-tighten the seat-mounting bolts and front/rear suspension member retaining bolts to specified torque. Radiator and Condenser Inspect for damage, debris, dirt, insects and signs of leakage. Have any problem repaired by a qualified technician. Spark Plugs Replace at specified intervals. Install new plugs of the same type as originally equipped. A qualified technician should perform this operation.
VEHICLE IDENTIFICATION Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55
MAINTENANCE NOTES 56 Maintenance Log
SCION CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809
