If your name or address has changed or you purchased your Scion as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Scion to contact you with important product or safety updates concerning your vehicle. If the card is no longer attached, please call Scion Customer Experience at (866) 707-2466. Check one: Miss Dr. Last name Mo. Day / Year EVV Check here if address below is for company Apt.
WE’VE GOT YOU COVERED 2013 (SFR) W elcome to Scion. You’ve joined a select group of car buyers: people who want a vehicle that sets them apart from the crowd. We created the car, but you made it your own — reflecting your life and your own sense of style. Of course, quality and reliability are just as important as a stylish ride. After all, if the ride doesn’t go, what’s the point? Which is the point of Scion’s excellent warranty coverage. We stand behind the quality of our vehicles.
TABLE OF CONTENTS WARRANTY WARRANTY INFORMATION Introduction The Immobilizer Key 4 Transportation Assistance 6 If You Need Assistance 7 Warranty Coverages at a Glance 9 Your Warranties in Detail General Warranty Provisions 10 New Vehicle Limited Warranty 12 Federal Emission Control Warranty 16 California Emission Control Warranty 22 Tire Limited Warranty 27 Your Responsibilities Operation and Maintenance 28 Obtaining Warranty Service 30 2
TABLE OF CONTENTS MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance 31 Keep Your Ride Running 32 Maintenance & Scion Warranty Coverage 33 Maintenance Log Using the Maintenance Log Charts 34 Scheduled Maintenance 36 Explanation of Maintenance Items 41 Vehicle Identification 44 3
THE IMMOBILIZER KEY WARRANTY THE NEW WORLD OF ANTI-THEFT TECHNOLOGY This Scion vehicle may be equipped with an electronic “immobilizer” anti-theft system. When the key is inserted into the ignition switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems.
THE IMMOBILIZER KEY KEEPING THE KEY SAFE Upon purchase, each vehicle should have two master keys and an aluminum tag with a key-code imprinted on it. Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and the aluminum key-code tag in a safe place. If you record the key-code in more than one place, do not record it in a way that can be easily identified and associated with the vehicle. It is wise to keep a copy of the key-code outside of the vehicle.
WARRANTY TRANSPORTATION ASSISTANCE I f for some reason your ride doesn’t go, and your Scion must be kept overnight for warranty-covered repairs, you are eligible for transportation assistance from Scion. The Transportation Assistance Policy applies if your car must be kept overnight for any of the following reasons: > The warranty repairs take more than one day to complete. > The warrantable condition requires extensive diagnosis.
IF YOU NEED ASSISTANCE Step 1 Talk to a dealership manager, such as the service manager or customer relations manager. In most cases, you can reach a satisfactory solution at this step. Step 2 If you’re not happy with the solution provided by the dealership, call Scion Customer Experience at (866) 70-SCION, or (866) 707-2466.
WARRANTY IF YOU NEED ASSISTANCE California residents: Scion offers you assistance through an arbitration program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call Scion Customer Experience at (866) 70-SCION, or (866) 707-2466. You may also contact the CDSP directly at (888) 300-6237. Failure to use the CDSP may affect your rights and remedies under California’s “Lemon Laws.
JOBNAME: 1139278-2013-sfr-toy PAGE: 9 SESS: 2 OUTPUT: Fri Apr 20 09:31:46 2012 /tweddle/toyota/sched-maint/1139278-en-sfr/wg WARRANTY COVERAGES AT A GLANCE WARRANTY 9
WARRANTY GENERAL WARRANTY PROVISIONS Who Is the Warrantor Repairs Made at No Charge Scion is the warrantor for these limited warranties. Scion is a marque of Toyota Motor Sales, U.S.A., Inc., 19001 South Western Avenue, Torrance, California 90509-2991, a California corporation. Repairs and adjustments covered by these warranties are made at no charge for parts and labor.
GENERAL WARRANTY PROVISIONS Your Rights Under State Law The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Scion does not authorize any person to create for it any other obligation or liability in connection with this vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state.
NEW VEHICLE LIMITED WARRANTY WARRANTY WHAT IS COVERED AND HOW LONG Basic Warranty Transmission and Transaxle This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Scion, subject to the exceptions indicated under “What Is Not Covered” on pages 13-14. Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets.
NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED Restraint Systems Warranty Coverage is for 60 months or 60,000 miles, whichever occurs first. For vehicles sold and registered in the state of Kansas, the warranty for seatbelts and related components is 10 years, regardless of mileage. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest Authorized Servicing Dealership is covered.
WARRANTY NEW VEHICLE LIMITED WARRANTY Maintenance Expense Incidental Damages Normal maintenance services such as: Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue.
NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION WARRANTY If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 7-8. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the “Lemon Laws” of your state.
FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty WARRANTY Scion warrants that your vehicle: > Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. > Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards. Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first.
FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not apply to failures or noncompliance caused by: Air/Fuel Metering System > The use of replacement parts not > Cold-start enrichment system > Deceleration control system > Electronic fuel injection system system components > The use of replacement parts not – Airflow sensor equivalent in quality or design to original equipment parts.
FEDERAL EMISSION CONTROL WARRANTY MAINTENANCE WARRANTY Exhaust Gas Recirculation (EGR) System > EGR gas temperature sensor > EGR valve > Associated parts Ignition System > > > > Distributor and internal parts Ignition coil and ignitor Ignition wires Spark plugs* Positive Crankcase Ventilation (PCV) System > Oil filler cap > PCV valve or orifice Other Parts Used in Above Systems > Data link connector (8/80) > Hoses, clamps, fittings, tubing and You are responsible for performance of the required main
FEDERAL EMISSION CONTROL WARRANTY REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts, and you may elect to use non–Scion Authorized Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Scion Authorized Parts may impair the effectiveness of the emission control systems.
FEDERAL EMISSION CONTROL WARRANTY WARRANTY IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle’s federal emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 7-8. In the case of the Emission Performance Warranty, you may also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C.
FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE 1) On the basis of written notification furnished by Scion, we have knowledge that the vehicle is covered by an EPA Certificate of Conformity. 2) We have visually inspected those emission control devices or portions thereof that are visible without removing or adjusting any components or systems, emissions-related or otherwise. On the basis of this inspection, there are no apparent deficiencies in the installation of emission control devices by Scion.
CALIFORNIA EMISSION CONTROL WARRANTY WARRANTY YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board (CARB) and Scion are pleased to explain the emission control system warranty for your 2013 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state’s stringent anti-smog standards.
CALIFORNIA EMISSION CONTROL WARRANTY OWNER’S WARRANTY RESPONSIBILITIES You are responsible for presenting your vehicle to an Authorized Servicing Dealership as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. These warranty obligations do not apply to failures or noncompliance caused by: WARRANTY You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this booklet.
JOBNAME: 1139278-2013-sfr-toy PAGE: 24 SESS: 2 OUTPUT: Fri Apr 20 09:31:46 2012 /tweddle/toyota/sched-maint/1139278-en-sfr/wg CALIFORNIA EMISSION CONTROL WARRANTY WARRANTY PARTS LIST: LONG-TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70,000 miles from the vehicle’s in-service date, whichever occurs first.
CALIFORNIA EMISSION CONTROL WARRANTY REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts, and you may elect to use non-Scion Authorized Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Scion Authorized Parts may impair the effectiveness of the emission control systems.
WARRANTY CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If an Authorized Servicing Dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Scion’s provisions for emergency warranty repairs. See page 30 for details. If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 7-8.
TIRE LIMITED WARRANTY ORIGINAL EQUIPMENT TIRE MANUFACTURERS The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Scion. A separate warranty statement for the tires is in your glove box. Bridgestone/Firestone 535 Marriott Drive Nashville, TN 37214 Bridgestone: (800) 847-3272 Firestone: (800) 356-4644 To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.
OPERATION AND MAINTENANCE WARRANTY GENERAL INFORMATION You are responsible for ensuring that your Scion is operated and maintained according to the instructions in the Owner’s Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of service performed and/or parts installed.
OPERATION AND MAINTENANCE REPLACEMENT PARTS WARRANTY Warranty coverage is not dependent upon the use of any particular brand of replacement parts. However, Scion recommends using only Scion Authorized Parts when you need to replace a part on your vehicle. Like all Scion products, Scion Authorized Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications.
OBTAINING WARRANTY SERVICE BY GEOGRAPHIC REGION WARRANTY In the United States, U.S. Territories and Canada To obtain warranty service in the United States, U.S. territories or Canada, take your vehicle to an Authorized Servicing Dealership. If your vehicle cannot be driven, contact your nearest Authorized Servicing Dealership for towing assistance. You do not have to pay for towing to the nearest Authorized Servicing Dealership if your vehicle is inoperable due to failure of a warranted part.
THE IMPORTANCE OF SCHEDULED MAINTENANCE R egular maintenance is essential to obtaining the highest level of performance, safety and reliability from your Scion. It can also increase your vehicle’s resale value. The following pages are designed to help you make sure your vehicle receives proper and timely maintenance. Along with other important information related to vehicle service, you’ll find factory-recommended maintenance guidelines and a log in which to document your vehicle’s maintenance history.
KEEP YOUR RIDE RUNNING N ow that you’ve got your Scion on the road, you want to make sure it keeps going. That’s where scheduled maintenance comes in. Taking your car in for regular service will help your ride run better and last longer. It will keep your repair bills down too. MAINTENANCE This booklet makes it easy to keep your Scion running smoothly. It lists all the factory-recommended services and tells you when your vehicle needs them.
MAINTENANCE & SCION WARRANTY COVERAGE IMPORTANT MAINTENANCE INFORMATION It is especially important to both routinely check your vehicle’s engine oil level (once a month) and regularly replace the engine oil and oil filter (see the Maintenance Log section of this booklet to determine how often you should change your vehicle’s oil and filter).
USING THE MAINTENANCE LOG CHARTS Miles or Months? Severe Operating Conditions Scion recommends obtaining scheduled maintenance for your vehicle every 7,500 miles or seven and a half months, whichever comes first. In addition to standard maintenance items, the maintenance log indicates services that should be performed on vehicles that are driven under especially demanding conditions. These “severe operating conditions” and their required maintenance items are clearly indicated in the chart.
USING THE MAINTENANCE LOG CHARTS Engine Oil Selection Please refer to your Owner’s Manual for the specific oil viscosity rating recommended for your vehicle/engine type. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning guidelines to maintain the appearance of your alloy wheels: > If wheels are hot, wait for them to cool before washing.
36 Maintenance Log Brake pads and discs Brake lines and hoses Brake fluid Bolts and nuts on chassis Automatic transmission Maintenance Item Normal Severe Normal Driving on dirt or dusty roads Severe Driving on dirt or dusty roads Normal Severe T T T T T R T T T T I T When operating in areas where road salts or other corrosive materials are used; if living in coastal areas, inspect every 7,500 miles or 7.5 months, whichever occurs first.
Maintenance Log MAINTENANCE Maintenance Interval (Miles or Number of months, whichever occurs first) After the described period, continue to follow the described maintenance at the recommended intervals. Maintenance Item I = Inspect; R = Replace, Change, Tire Rotate or lubricate; T= Tighten to specified torque Miles (000) 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.5 90 Months 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.
Maintenance Interval (Miles or Number of months, whichever occurs first) After the described period, continue to follow the described maintenance at the recommended intervals. Maintenance Item I = Inspect; R = Replace, Change, Tire Rotate or lubricate; T= Tighten to specified torque Miles (000) 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.5 90 Months 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.
Maintenance Log Steering gear box Rear differential oil Spark plugs Parking brake linings and drums Fuel tank cap gasket Manual transmission oil Maintenance Item MAINTENANCE Maintenance Interval (Miles or Number of months, whichever occurs first) After the described period, continue to follow the described maintenance at the recommended intervals. I = Inspect; R = Replace, Change, Tire Rotate or lubricate; T= Tighten to specified torque Miles (000) 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.
40 Maintenance Log Tire rotation Suspension ball joints and dust covers Maintenance Item Maintenance Interval (Miles or Number of months, whichever occurs first) After the described period, continue to follow the described maintenance at the recommended intervals. I = Inspect; R = Replace, Change, Tire Rotate or lubricate; T= Tighten to specified torque Miles (000) 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.5 90 Months 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.
EXPLANATION OF MAINTENANCE ITEMS T he following descriptions are provided to give you a better understanding of the maintenance items that should be performed on your vehicle. The scheduled maintenance log indicates at which mileage/time intervals each item should be performed. Please note that many maintenance items should be performed only by a qualified technician.
EXPLANATION OF MAINTENANCE ITEMS Drive Shaft Boots Check the drive shaft boots and clamps for cracks, deterioration and damage. Replace any deteriorated or damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. Driver’s Floor Mat > Only use the driver’s floor mat designed specifically for the model and model year of your vehicle. > Always properly secure the driver’s floor mat using the retaining hooks.
EXPLANATION OF MAINTENANCE ITEMS Engine Oil and Oil Filter Steering Linkage and Boots Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner’s Manual. With the vehicle stopped, check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations.
VEHICLE IDENTIFICATION Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number MAINTENANCE Vehicle Identification Number 44 Maintenance Log
NOTES MAINTENANCE Maintenance Log 45
MAINTENANCE NOTES 46 Maintenance Log
NOTES MAINTENANCE Maintenance Log 47
MAINTENANCE NOTES 48 Maintenance Log
SCION CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809
