OpenScape Business V1 Sales Information SEN VA SME Issue: Date: Status: 1.0 04.06.2013 In Reconciliation | Reconciled | Released | Discarded © Siemens Enterprise Communications GmbH & Co. KG 2013 Published by Siemens Enterprise Communications GmbH & Co. KG Hofmannstraße 51 D-80200 Munich, Germany Siemens Enterprise Communications GmbH & Co.
OpenScape Business V1 Table of Contents 1 Description of Product/Solution/Service ....................................................3 1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10 1.3.11 1.3.12 1.3.13 1.3.14 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5 1.4.6 1.5 1.5.1 1.5.2 1.6 1.6.1 1.6.2 1.7 1.7.1 1.8 1.9 1.9.1 1.9.2 1.10 1.11 1.12 1.12.1 1.12.2 1.12.3 2 System Overview..............................................................
OpenScape Business V1 2.1.1 2.1.2 2.2 2.2.1 2.3 2.4 3 Pricing and Commercial Handling.............................................................87 3.1 4 Export Regulations ..................................................................................................87 Data Protection and Information Security ................................................88 4.1 5 Information on Commencement of Marketing and Delivery.......................................83 Product Introduction Phases .........
OpenScape Business V1 1 Description of Product/Solution/Service 1.1 System Overview OpenScape Business offers small and medium-sized businesses the answer to their individual and diverse communication needs in a unified, flexible and scalable solution. The OpenScape Business solution architecture can be deployed independently of the existing telephony infrastructure, regardless of whether traditional telephony, IP or DECT is involved.
OpenScape Business V1 – Optimized hardware concept: VoIP and data components are already integrated on the mainboard. UC for up to 50 users is likewise provisioned on the mainboard (UC Smart) and is expandable with a UC Booster Card (for up to 150 users) or a UC Booster Server (for up to 500 users) for more users and further UC functionality (UC Suite).
OpenScape Business V1 S2 – OpenScape Business UC Booster Card Plugin board for OpenScape Business X3R/X5/X8 if UC Suite is to be used as a UC solution with up to 150 UC users. S2 – OpenScape Business UC Booster Server External UC server (Linux) for OpenScape Business X3/X5/X8 if UC Suite is to be used as a UC solution with up to 500 UC users. SLES 11 SP2 is used on the OpenScape Business Booster Server (Linux server).
OpenScape Business V1 Housing color 1.2.2 Green Green White White Green Hardware Platforms The various communication systems of the OpenScape Business communications platform offer a high degree of flexibility in terms of functionality and design. 1.2.2.1 Overview of Communication Systems – OpenScape Business X3R Communication system which comes in a 19-inch rack housing and can be installed in a 19inch rack, as a standalone unit (desktop operation) or wall mounted. .
OpenScape Business V1 OpenScape Business X3R has three slot levels, which are equipped as follows: – Slot level 1: slots for two peripheral boards – Slot level 2: slot for the OCCMR mainboard – Slot level 3: slots for three options The front panel of the mainboard provides several RJ45 jacks for connecting telephones, trunks, LAN switches, etc. The UPSC-DR is located in the rear part of the 19'' rack housing. The UPSC-DR functions both as a power supply and a battery manager.
OpenScape Business V1 – Slot level 3: slots for five options The connection of telephones, CO trunks, etc., can be made directly at the boards or via an external main distribution frame. The back of the board frame has the UPSC-D, which integrates the functions of a power supply and a battery manager. No further components are required for permanent AC power supply operation.
OpenScape Business V1 1.2.6 OpenScape Business X5W OpenScape Business X5W is a communication system that can be wall-mounted. OpenScape Business X5W includes a board shelf with six slot levels, which are equipped as follows: – Slot levels 1 through 3: each slot level provides slots for two peripheral boards – Slot level 4: slot for the OCCM mainboard – Slot level 5: slot for a peripheral module in SIPAC format – Slot level 6: slots for five options The connection of telephones, CO trunks, etc.
OpenScape Business V1 The base box has 9 slots, and the expansion box has 13 slots for peripheral boards. The central control board OCCL has a fixed slot (slot 6, only in the base box). Depending on your requirements, up to three LUNA2 power supply units can be used in the base box and up to four in the expansion box (see the Service manual for details). LUNA2 supports power supply and battery management functions. No other components are required if it is operated as a power supply.
OpenScape Business V1 1.2.8 Overview of Modules All boards that can be ordered for OpenScape Business are listed below by their function. A distinction is made between the following types of boards: – Central boards – Peripheral Boards – Options Refer to the topic Migration in the OpenScape V1 Business Administrator Documentation for detailed information on the following boards: – Boards Being Phased Out These boards can no longer be ordered.
OpenScape Business V1 OCCB1 S30807Q6949-X100 X3R X3W Addition of one digital signal processor (DSP) for further DSP channels X5R X5W X8 OCCB3 S30807Q6949-X X3R X3W Addition of three digital signal processors (DSPs) for further DSP channels X5R X5W X8 OCCL S30810Q2962-X X8 Mainboard (central control board) with one WAN and two LAN interfaces OCCM S30810Q2959-X X3W Mainboard (central control board) with one WAN and two LAN interfaces, 8 UP0/E and 4 a/b subscriber line interfaces and 2 S0 trunk
OpenScape Business V1 IVMS8N S30122-Q7379-X200 X3W Xpressions Compact VM, 8 ports X5W IVMS8NR S30122-K7379-Z200 X3R Xpressions Compact VM, 8 ports X5R SLAD4 S30810-Q2956-X100 X3W Analog subscriber line module with 4 a/b interfaces, supports CLIP X5W SLAD8 S30810-Q2956-X200 X3W Analog subscriber line module with 8 a/b interfaces, supports CLIP X5W SLAD8R S30810-K2956-X300 X3R Analog subscriber line module with 8 a/b interfaces, supports CLIP X5R SLAD16 S30810-Q2957-X X3W Analog subscr
OpenScape Business V1 STLSX4R S30810-K2944-Z X3R X5R Digital trunk or tie-traffic board/subscriber line module with four S0 interfaces STMD3 S30810-Q2217-X10 X8 Digital trunk or tie-traffic board/subscriber line module with eight S0 interfaces TCAS-2 S30810-Q2945-X X5W Digital trunk board with 2 CAS (Channel Associated Signaling) interfaces S30810-K2945-X X5R Digital trunk board with 2 CAS (Channel Associated Signaling) interfaces S30810-Q2953-X100 X3W Analog trunk board with 2 a/b interfa
OpenScape Business V1 TMANI S30810-Q2327-X1 X8 Analog trunk board with 8 a/b interfaces, supports CLIP S30810-Q2327-X82 X8 Analog trunk board with 8 a/b interfaces, supports CLIP S30810-Q2946-X X8 Digital trunk board with 2 CAS (Channel Associated Signaling) interfaces S30810-Q2197-T X8 Analog trunk board with 8 a/b interfaces, supports direct inward dialing from the central office (CO) TMEW2 S30810-Q2292-X100 X8 Analog tie-traffic board with 4 E&M interfaces TS2N S30810-H2913-X300 X5W
OpenScape Business V1 MUSIC plugin module S30122-K7275-T X3R Provision of MOH (Music On Hold) X3W X5R X5W X8 PFT4 S30777-Q540-X X8 Switching of up to 4 analog CO trunks to up to 4 analog phones in the event of a power failure REALS S30807-Q6629-X X8 Switchover from an analog trunk to an analog phone in the event of a power failure Four relays (actuators) for special connections, such as door openers STRB S30817-Q932-A X3W X5W Four double-pin, double-throw relays (actuators) are available fo
OpenScape Business V1 2* STSLX4 6* STLSX4 SW limit, i.e., regardless of the number of STDM3 boards ISDN S2M (PRI) 0 0 30 30 1* TS2 Max. number of trunk channels 128 - 3 * DIUT2 250 250 250 250 250 250 20 20 56 68 384 - 2* SLAD8 1* SLAD16 6* SLAD8 6* SLAD16 16* SLMA 24 24 56 56 384 Station Analog Digital 2* SLU8 6* SLU8 - 16* SLMO2 IP stations 500 500 500 500 500 Cordless/DECT (CMI) 32 32 32 32/64 250 64 with 1* SLC16N 4* SLCN 500 only in the X5W Max.
OpenScape Business V1 myAgent 64 64 64 64 64 64 myReports 1 1 1 1 1 1 myAttendant 20 20 20 20 20 20 Maximum number of fax channels 3 3 3 3 3 3 Maximum number of Fax User 200 200 200 200 200 200 Maximum number of 500 500 500 500 500 simultaneously active UC Suite up to 150 UC Suite users, a UC Booster Card is used clients from 150 UC Suite users onwards, a UC Booster Server is required 500 Unified Communications (CRM, database connectivity) Application Launcher 500 500
OpenScape Business V1 Key modules • OpenStage Key Module, only for OpenStage 15, 40, 60 • OpenStage BLF 40 (Busy Lamp Field), only for OpenStage 40 Cordless/CMI/DECT-IP/DECT telephones • OpenStage S4/SL4/M3 PC clients (HFA, SIP) • OpenScape Personal Edition (incl.
OpenScape Business V1 smooth flow of communication in the reception hall. Furthermore, integrated call distribution ensures availability and guarantees the fastest customer contact. So telephony is not only convenient, but also more efficient.
OpenScape Business V1 integrated presence management (that enables users to automatically route calls to their mobile phones when they are out of the office, for example). However, several other features such as S2 S2 dial-in conferencing , personal voicemail (voicemail box), personal fax box , Instant S2 S2 Messaging (IM) , use of the mobile phone as an extension of the PBX, Contact Center , video S2 and web collaboration , etc., are also combined in this unified solution.
OpenScape Business V1 1.3.3.9 Personal AutoAttendant S2 You can give callers options to increase your presence. For example: "Press 1 to reach me on my mobile phone or 2 to leave me a message. 1.3.3.10 Screen Pops S2 Incoming calls are immediately shown on the PC via a popup; you can then decide what you do, e.g., accept the call or directly forward it, all at the click of a mouse! After accepting a call, the options presented are automatically changed, e.g.
OpenScape Business V1 myPortal for Mobile/Tablet myPortal for Mobile/Tablet is the web-based user interface for the mobile employees with smartphones and tablet PCs. Mobile workers thus have access to UC features such as presence or voice messages, no matter where and at what time they are on the road. The mobile device is thus fully integrated into the corporate communication.
OpenScape Business V1 myPortal for OpenStage With myPortal for OpenStage, users of OpenStage 60/80 phones can access voicemail and presence functions. 1.3.4 Multimedia Contact Center to Improve Availability and Customer Service S2 The Contact Center is a powerful solution for the optimal distribution and handling of incoming calls, faxes and e-mails. Intelligent, skills-based routing ensures that callers are always connected to the most qualified agent, regardless of the contact medium.
OpenScape Business V1 optionally also leave a message, and your employees can call them back later when fewer new calls come in. 1.3.4.3 Agents in Multiple Groups In order to make the best possible use of the skills of your employees, they can also be assigned to multiple contact center groups. Each agent will then always first receive calls of the group for which he or she has been assigned the highest level of competence (e.g.
OpenScape Business V1 them. myAgent also ensures that your agents always know how many callers are still in the queue and can thus always respond appropriately. Depending on the assigned role (authorization level), more than 20 predefined reports can be created, e.g., to check how many calls were received by each agent.
OpenScape Business V1 – Enable agent callback Agent callback enables a caller in the queue to leave a voicemail for agents. As soon as an appropriate agent becomes free, that agent receives a call, hears the voicemail left by the caller, and can then call back that caller. – Wrapup time The wrapup time enables agents to finish any tasks, e.g., administrative tasks, that may be required after completing a call and before receiving the next call.
OpenScape Business V1 With myPortal for Mobile, the UC client of OpenScape Business is controlled via a web application in the web browser of the mobile phone. myPortal for Mobile provides access to unified communications features such as the presence status, directories and journals. myPortal for Mobile can be used on both pure GSM mobile phones and dual-mode phones. In order to use myPortal for Mobile on GSM devices, a mobile phone contract with a data option (flat rate recommended) is required.
OpenScape Business V1 – Activate callback – Enabling DTMF suffix dialing 1.3.5.2 Mobility Entry Mobility Entry enables the integration of mobile phones. Mobility Entry enables subscribers to control voice connections/features using DTMF after dialing into the system. The communication system must support DISA for this. This provides subscribers with access to certain system features via their mobile phones.
OpenScape Business V1 – Disconnect and return to held call – Activate callback – Enabling DTMF suffix dialing 1.3.5.3 One Number Service (ONS) The One Number Service (ONS) effectively makes mobile phones operate as fixed network extensions. This means that subscribers can be reached under their OpenScape Business phone number world-wide and can identify themselves only by their respective fixed network numbers.
OpenScape Business V1 – Ringing group on 1.3.5.6 Integrated Cordless Solution OpenScape Business Cordless is integrated cordless solution for the operation of cordless telephones (DECT phones) via the communication system. The DECT phones are HFA system telephones with which the HFA features can be used. In the integrated cordless solution, the DECT phones are internal, system-specific stations as opposed to separate DECT systems, which are connected via standard interfaces.
OpenScape Business V1 – no 1 1 – 1 2 (1 x 2 (1 x UP0/E) UP0/E) – 2 (1 x UP0/E) 8 no – yes 7 – – 7 4 (1 x UP0/E) – – 4 (1 x UP0/E) 32 yes X5W 1x SLC16N no 16 – 16 16 4 (1 x UP0/E) – 12 12 (3 x (3 x UP0/E) UP0/E) 64 Yes X8 4 x SLCN no 64 – 64 64 4 (1 x UP0/E) – 12 12 (3 x (3 x UP0/E) UP0/E) 250 yes X3R, X3W X5R, X5W 1.3.5.
OpenScape Business V1 1.3.6.2 myAttendant S2 myAttendant is a convenient Attendant Console that optimally connects phone functions with the UC features of OpenScape Business. Besides the traditional switching functions, myAttendant also focuses on managing the UC solution.
OpenScape Business V1 1.3.7 Connecting to Service Providers OpenScape Business supports connecting to public communication networks through traditional voice connections as well as the Internet. The connection to the IP network provides access to the Internet and Internet telephony, and the classic connection to the Central Office provides access to the ISDN network and the analog network. Access to the Internet occurs via either an Internet modem or an Internet router.
OpenScape Business V1 – – – – – – – 8 cameras – 20 OpenStage 60/80 HFA telephones – 20 iPhone apps or web clients The full functionality, incl. recording, is only made available with video cameras that have been certified for OpenStage Gate View. Video cameras certified for OpenStage Gate View are not included in the ordering process Depending on the customer's requirements (e.g., LAN, WLAN, indoor/outdoor, PoE), cameras can be purchased on the open market.
OpenScape Business V1 The OpenScape Directory Service has a modular structure: The basic function includes access to the speed dials and to entries of the internal and external directory of the UC suite. The database connector provides the connection to an external database. It is optional to the basic function.
OpenScape Business V1 – OpenScape Business TAPI 120 and TAPI 170 are new software components that were developed exclusively for OpenScape Business. The software versioning begins with Version 1. – The connection to OpenScape Business takes place exclusively via the LAN. – Additional hardware and software components such as the CSTA Message Dispatcher (CMD), CSTA Service Provider (CSP), HG 1500 board or HiPath 5000 RSM System are no longer required for operation with OpenScape Business.
OpenScape Business V1 TAPI 120 OpenScape Business with UC Booster Card CMD TAPI 120 TAPI 120 links Port 8900 TAPI 120 Figure: TAPI 120 with OpenScape Business X5R and UC Booster Card Maximum Values The maximum number of TAPI 120 client PCs that can be connected to OpenScape Business depends on the model. More information on this can be found in section 1.2.8.4. Released Operating Systems – OpenScape Business TAPI 120 has been tested and released in combination with the following operating systems.
OpenScape Business V1 – Telephony functions are available on each connected PC client via the TAPI 2.1 client/server architecture.
OpenScape Business V1 on the server. No TAPI 170 software needs to be installed on the client for this purpose. The TAPI 170 software is connected to the CSTA interface of OpenScape Business over the LAN. For this connection, one CSTA link of OpenScape Business as well as one TAPI license for each configured TAPI station are required.
OpenScape Business V1 Connecting TAPI 170 to Networked OpenScape Business Systems For networked OpenScape Business systems, the TAPI 170 software is installed on one server, which is connected via the LAN to the CSTA interface of the master node. This connection is independent of the previously mentioned operating modes of the TAPI 170 Service Provider (remote TAPI or server-based connection).
OpenScape Business V1 Prerequisites and Requirements – OpenScape Business CSTA interface In order to connect to OpenScape Business TAPI 170, one CSTA link of OpenScape Office is required, regardless of how many TAPI 170 clients are connected. This also applies to networked OpenScape Business systems.
OpenScape Business V1 – The protection of the CSTA interfaces against abuse has been improved. The access mechanism has been revised. – The provided CSTA functions have been expanded. Detailed descriptions can be found in the OpenScape Business CSTA Interface Manual. – The CSTA Phase II protocol is no longer supported. – CSTA applications to be used with OpenScape Business should be tested and released in conjunction with OpenScape Business. Supported Devices The devices listed in section 1.2.
OpenScape Business V1 CSTA Application 1 OpenScape Business with UC Booster Card CSTA Port 8800 CSTA Application n Figure: CSTA application to an OpenScape Business System Connecting CSTA Applications to an OpenScape Business Network The application is connected to the CSTA interface of the master node over the LAN. Via the master node, the CSTA application receives a network-wide view of all the resources of the OpenScape Business nodes involved in the network.
OpenScape Business V1 Licensing The use of the CSTA interface is not licensed. Prerequisites In order to use the CSTA interface with the OpenScape Business models X3/X5 or X8, the UC Booster Card or UC Booster Server is required. When using OpenScape Business S, no UC Booster is required for the operation of the CSTA interface.
OpenScape Business V1 OpenScape Xpressions /V7 V7R1 x (connection via TDM connector) Teledata Office V4 V4.0 x Certified Products and Partners' Applications OpenScape Business can also be expanded with certified products and applications from partners. Product Certification | Siemens Enterprise Communications Information on the certified applications of SEN Application Partners can be found on the website of the OpenScape Ready Program 1.4 1.4.
OpenScape Business V1 Calendar integration (iCal) (only with myPortal for Desktop) - - x - Display call status x x x x Create groups x x x x Compact display of favorites x - x - Personal directory x x x x Internal directory x x x x External directory - - x x Search in directories x x x x Access to speed-dial destinations defined in the system (SSD) x x - x Access to directory of mobile phone - x - x Import of personal contacts (Outlook) x x x x Import
OpenScape Business V1 Record calls (voice recording) - - x - Send e-mail - - x - Send SMS - x - x Start chat x - x - Popups x - x - AdHoc conference x x x x Scheduled, permanent and open conferences (drag & drop conference) - - x - Web collaboration integration - - x Voicemail box (visual voicemail) x x x x Playback through phone x x x x Playback through PC sound card - - x - Send voice message as e-mail - - x - Fax - - x - Instant messaging (
OpenScape Business V1 1.4.3 Attendants/Attendant Consoles UC feature UC Suite Business Attendant myAttendant Display of waiting calls with call type, name and phone number x x Display connection status x x Fast switching of calls x x Speed-dialing via BLFs and user buttons.
OpenScape Business V1 The recommended Attendant client for UC Suite is myAttendant. However, OpenScape Business Attendant can also be used with UC Suite. 1.4.
OpenScape Business V1 – OpenScape Cordless IP For analog and DECT telephones, the Message Waiting Indication (MWI) is not supported, and only limited support is available for displaying information on the phone. Operating System of the UC Client PCs – Apple MAC OS X (Lion / 10.7.3) – Apple MAC OS X (Mountain Lion / 10.8.
OpenScape Business V1 * Note about Oracle Java 32 bit or 64 bit: In order to use the myPortal for Desktop function "Import Outlook Contacts at Startup" in conjunction with the 64-bit version of Microsoft Office 2013, an installation of the 64-bit variant of Oracle Java is required. If this optional setting is not needed, then the use of the 32-bit version of Oracle Java is recommended, since the memory requirements are then significantly lower.
OpenScape Business V1 – Microsoft Windows XP (until end of support by Microsoft), Microsoft Windows 2012 Server as Microsoft Terminal Server – Windows Terminal Server 2003 and 2008 and 2008 R2 Possible use of a Microsoft Terminal Server / Citrix Server when using HFA telephones myAttendant, myPortal for Desktop, myPortal for Outlook and OpenScape Office Fax Printer can be used in Microsoft Terminal Server and Citrix Server environments under the following preconditions: Terminal Server and Citrix Server env
OpenScape Business V1 Operating Systems and Reference Devices myPortal for Mobile works with numerous mobile phones and tablet PCs. For more information on devices, browsers and operating systems, refer to the SEN Experts wiki at http://wiki.siemensenterprise.com. 1.4.5.5 Multimedia Contact Center S2 Prerequisites for myAgent In order to use myAgent, the client PC of the subscriber must be equipped with the appropriate hardware and software configurations.
OpenScape Business V1 their memory requirements must also be taken into account. More information on the configuration of Citrix XenApp Server can be found under: http://wiki.siemens-enterprise.com/wiki/OpenScape_Office. 1.4.5.6 Prerequisites for myReports In order to use myReports, the client PC of the subscriber must be equipped with the appropriate hardware and software configurations.
OpenScape Business V1 1.4.6 Languages Supported Turkish Swedish Russian Portuguese Polish Norwegian Dutch Italian Hungarian Croatian French Finnish Spanish Danish Czech English German Several different language variants are available for the various target groups such as subscribers, customer administrators, administrators and service technicians. These languages will be released as part of the country-specific introduction.
OpenScape Business V1 – tr = Turkish – cn = Chinese 1.5 Licensing The flexible licensing concept of OpenScape Business allows customers to adapt the functional scope to their own requirements through licenses. All OpenScape Business communication systems (X3/X5/X8 and OpenScape Business S) are subject to this licensing concept. Phones, UC clients, UC functions and system-wide features can thus be unlocked according to individual customer needs.
OpenScape Business V1 For more information about our company, please visit: http://www.siemensenterprise.com/de/sitecore/content/Home/Internet/Internet2010/de/Home/about/legalinformation.aspx. We collect this data in order to be able to notify you quickly in the case of security-related issues.. In addition, we will also provide you with information to prevent license misuse by third parties, e.g.
OpenScape Business V1 1.5.2.1 Basic License The basic license allows the general use of the communication system and serves as the basis for all other licenses. The basic license permanently activates the software of the communication system and is a prerequisite for the activation of all other licenses. Internal telephony and emergency operation is possible without a basic license.
OpenScape Business V1 S2 – Fax For use of a fax box within the UC Suite. As a prerequisite, one UC User or Groupware User license is required additionally. S2 – Conference For the use of the UC Suite conference management features, such as managing and initiating permanent and recurring conferences. As a prerequisite, one UC User or Groupware User license is required additionally. – No license is required for participating in conferences. S2 – myAttendant For use of the UC Suite Attendant features.
OpenScape Business V1 – Contact Center Fax For setting up one or more fax boxes to send and receive faxes for Contact Center agents. A station license and a myAgent license are required for this. One license is required per node. – myReports For the compilation of statistics on the utilization of Contact Center resources based on different criteria. Using the Schedule Manager, reports can be created from over 100 predefined report templates for telephone, e-mail and fax contacts.
OpenScape Business V1 – OpenScape Business V1 Evaluation This evaluation license is intended for customers who want to test the OpenScape Business Attendant application. – OpenScape Business V1 BLF Evaluation This evaluation license is intended for customers who want to test the OpenScape Business BLF application (for the independent display the busy lamp field and presence information, for example).
OpenScape Business V1 – – – – – Required: IP User, TDM User or DeskShare User station license – Required: user-oriented VoiceMail license Telephony with Mobility Entry (DISA-based mobility) – Required: Mobility User station license Telephony with myPortal Smart – Required: IP User, TDM User or DeskShare User station license – Required: user-oriented UC Smart User license – Optional: user-oriented VoiceMail license Telephony with myPortal for Mobile/Tablet – Required: Mobility User – Required: user-orien
OpenScape Business V1 1.6 Administration Concept The administration of OpenScape Business is performed using web-based management (OpenScape Business Assistant).The user administration of the web-based management allows you to set up role-based administration. Some specific administration tasks require Manager E. 1.6.1 Introduction to OpenScape Business Assistant OpenScape Business Assistant is the web-based application for the administration of the system.
OpenScape Business V1 in the customer environment. In order to raise the awareness of security risks and to implement suitable measures to counteract them, a security checklist is provided in the product documentation. It is urgently recommended that this checklist be discussed with the customer during the initial setup and that all implemented measures be carefully documented. The Security Checklist can be found in the SEBA portal under the Portfolio Information. 1.
OpenScape Business V1 Packet Loss 3% For fax or modem transmissions using G.711, the packet loss should not exceed 0.05% (in the event that no T.38 is possible) Consecutive Packet Loss 3 with G.711 Higher values degrade the voice quality 1.9.1.2 Recommendation for Calculating Bandwidth – A bandwidth of at least 256 kbps (in both the sending and receiving direction) is required on the internetwork.
OpenScape Business V1 INFO: It is not possible to use an ITSP across nodes. This means that the SIP trunks of a node can only be used by the local stations of that node. 1.9.2.1 General Information This section provides information on general requirements and helpful tips regarding the possible networking scenarios. Restrictions and Dependencies – For information on how to upgrade an existing HiPath 3000 (including HiPath 5000 RSM), please refer to the Migration topic.
OpenScape Business V1 – Up to 32 networked systems, 1000 users with UC Smart (UC Smart functions are available network-wide) (> 32/1000 on project-specific basis) – Up to 8 networked systems, 1000 users with UC Suite (> 8/1000 on project-specific basis) 1.9.2.2 Scenario 2: Networking Multiple OpenScape Business X3/X5/X8 with one OpenScape Business S (Single Gateway) Up to 32 OpenScape Business X3/X5/X8/S communication systems can be networked with one another.
OpenScape Business V1 1.9.2.3 Scenario 3: Networking OpenScape Business X3/X5/X8 and OpenScape Business S (Multi-Gateway) Up to 32 OpenScape Business X3,X5,X8,S communication systems can be networked with one another. Multi-gateway means that every IP station registered at OpenScape Business S is assigned to exactly one specific gateway.
OpenScape Business V1 1.9.2.4 Scenario 4: Networking OpenScape Business V1 and HiPath 4000 V7 An internetwork of OpenScape Business X3/X5/X8 with HiPath 4000 can take different forms. On the one hand, it can be implemented using direct addressing between the OpenScape Business nodes (as in example 4a), and on the other hand, all connections could be routed via HiPath 4000 (as in example 4b).
OpenScape Business V1 Scenario 4b: Internetwork with HiPath 4000 (all Connections Routed via the HiPath 4000) Network Data – Open Numbering – Network-wide voice functionality.
OpenScape Business V1 1.9.2.5 Scenario 5: Networking OpenScape Business V1 and OpenScape Voice V8 OpenScape Business can be networked with OpenScape Voice. Network Data – OpenScape Business provides network-wide voice and gateway functionality for OpenScape. – UC is generally not supported by OpenScape Business in this networking scenario. – Each call from one node to another is routed through OpenScape Voice. – The Expert mode is used for configuring each of the nodes.
OpenScape Business V1 – Path replacement (route optimization) via SIP-Q V2 is not supported for the devices connected to an OpenScape Business gateway. – To avoid poor voice quality on transit line connections, it is recommended to use the G.711 voice codec. The use of the G.729 codec is not recommended because transit line connections can be caused by features such as conferencing and call forwarding (since path replacement (route optimization) is not supported).
OpenScape Business V1 – A maximum of two routes are available for SIP interconnection. One of them is required for the UC Suite, if available. 1.9.2.7 Scenario 7: Open Numbering in OpenScape Business X3/X5/X8 Networks A internetwork with open numbering can be set up by networking two (or more) communication systems whose numbering schemes overlap one another (i.e., not unique throughout the internetwork). Network Data – Network-wide voice networking via OpenScape Business – UC Suite is not supported.
OpenScape Business V1 – Furthermore, to guarantee the expected functionality, an on-site test of the connection is recommended. In particular, interworking with other networking and PBX protocols must be taken into account. 1.
OpenScape Business V1 – Power supply When migrating a HiPath 33xx/35xx to OpenScape Business X3/X5, the original power supply unit (PSU) which may still be in use must be replaced by a newer UPSC-D/-DR power supply.
OpenScape Business V1 1.12.1.3 License Migration for TDM Stations In OpenScape Business, subscriber licenses of type "TDM User' are required for all TDM stations (UP0, a/b, S0, DECT). No new licenses need to be purchased for existing TDM stations. During the CDB conversion, the number of active TDM stations in the HiPath 3000 system is determined automatically.
OpenScape Business V1 route in HiPath 3000). Thus, in addition to the classical routes for the CO, networking and ITSP, two independent SIP trunk interfaces (called the SIP Interconnection) are provided for certified SIP applications. See also the Administrator Documentation, Networking. VoIP over PPP via ISDN Routed voice calls over lines with low bandwidth are no longer supported. G. 723 support G.723 codecs are no longer supported.
OpenScape Business V1 connection of the TAPI 170 occurs via the CSP of the system (OSBiz UC Booster Card, OSBiz UC Server Booster or OSBiz S) TAPI 170 in an Internetwork TAPI 170 runs on 5000 RSM with its own licensing (separate license file for the TAPI 170). The TAPI 170 database is obtained from the DB Feature Server of the 5000 RSM. As with the standalone system, but the connection of the TAPI 170 occurs at the multinode CSP of a master node (i.e., networkwide).
OpenScape Business V1 X5W X8 EVM S30807-Q6945-X X3R Provision of VoiceMail X3W EVM must be removed. Functionality integrated on OCCL/ OCCM/OCCMR X5R X5W EXMNA S30807-Q6923-X X3W X5W GEE12, GEE16, GEE50 S30817-Q951Axxx X3W HOPE S30122-Q7078-X X3W S30122-Q7079-X X5W HXGR3 X5W S30810-K2943-Z1 X3R Enables the connection of an external music source S30810-Q2943-X1 X3W Provision of Hicom Office PhoneMail Entry HOPE must be removed. HG1500 Board HXGR3 must be removed.
OpenScape Business V1 MMP3 S30122-K7730-X X3W X5W MUSIC Mmodul S30122-K5380T200 X3W X5W MP3 player for Music On Hold, A-law version MMP3 must be removed. Provision of MOH (Music On Hold) MUSIC plugin module must be removed. Use of a different MP3 player for music on hold required Use a different option for the provision of Music On Hold required PBXXX PDM1 S30810-Q6401-X S30807-Q5692X100 X8 X3R X3W CAS protocol converter for 1 S2M interface PBXXX must be removed.
OpenScape Business V1 TLA4R S30817-K923-Zxxx X3R X5R TLA8 TMDID TMGL2 TMGL4 S30817-Q926Axxx X3W S30810-Q2452-X X8 X5W S30810-Q2918X100 X3W S30810-Q2918-X X3W X5W X5W TMGL4R S30810-Q2918-Z X3R X5R TMQ4 S30810-Q2917-X X3W X5W TS2 TS2R UAM S30810-Q2913X100 X5W S30810-K2913Z100 X5R S30122-K7217-T X3W X5W UAMR S30122-K7402-T X3R X5R V24/1 S30807-Q6916X100 Sales Information X3W Analog trunk line with ALUM, 4 TLA4R must be removed.
OpenScape Business V1 2 Sales Information 2.1 Area of Application, Commencement of Marketing and Delivery 2.1.1 Information on Commencement of Marketing and Delivery As a customer of Siemens Enterprise Communications, you can obtain further information about this from your country-specific Siemens Enterprise Communications organization.
OpenScape Business V1 El Salvador Norway Eritrea Oman Estonia Pakistan Ethiopia Occupied Palestinian Territory Finland Panama France Paraguay Gabon Peru Gambia Philippines Germany Poland Ghana Portugal Greece Qatar Guatemala Romania Honduras RSA Hong Kong Russian Federation ** For countries subject to approval, after the required approvals are obtained. Details can be found in the SEBA portal or on the intranet of Siemens Enterprise Communications 2.1.
OpenScape Business V1 Product Introduction Phases Step 1 (06/2013) myPortal for Mobile/Tablet x Company Autoattendant x OpenScape Business Attendant / BLF x Step 2 (09/2013) UC Suite UC Suite based Voicemail / Company AutoAttendant x myPortal for Desktop x myPortal for Outlook x myPortal for OpenStage x myPortal for Mobile/Tablet x myAttendant x myAgent x myReports x Miscellaneous OpenScape Business TAPI x Application Launcher x OpenScape Gate View x CSTA x Networking Scenario
OpenScape Business V1 2.2 2.2.1 Sales Objectives and Target Groups Target Group OpenScape Business is the new SME platform from Siemens Enterprise Communications and the follow-up product for HiPath 3000/OpenScape Office HX in the Products and Solutions business. OpenScape Business offers small and medium-sized companies the answer to their individual and diverse communication needs in a unified, flexible and scalable solution. It is optimized for the partner business.
OpenScape Business V1 3 Pricing and Commercial Handling As a customer of Siemens Enterprise Communications GmbH & Co. KG, you can obtain further information about this from your country-specific Siemens Enterprise Communications GmbH & Co. KG branch office. 3.
OpenScape Business V1 4 Data Protection and Information Security 4.1 Customer Information on Data Protection and Information Security The respective country-specific provisions regarding data protection must be complied with. Sales Information Page 88 04.06.
OpenScape Business V1 5 Training Concept 5.1 Information on the Training Offer As a customer of Siemens Enterprise Communications GmbH & Co. KG, you can obtain further information about this from your country-specific Siemens Enterprise Communications organization. Further information on the trainings offered in Germany can be found at the following URL: https://training.siemens-enterprise.com/enweb/cms/get_content.php Sales Information Page 89 04.06.
